Went to this company direct, having seen their shirts on a large retailer's website. Ordered a discounted three-shirt deal which arrived quickly. One shirt was too big and I was able to return it (wit... See more
Company replied
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See what reviewers are saying
In a short space of time since my order despite a minor hiccup , it has now been completed to my total satisfaction Thanks to all involved at BRIAN OAK
Company replied
Love the fit of BO shirts, lovely material too. But not enough great patterns and colours so have only bought two. BO need to go to Milan and copy the great colours and patterns from there.
Company replied
First time I've used this company and won't be the last. 1 of the shirts I ordered wasn't available so I was asked to pick an alternative which I did . I needed them for a birthday present , the deli... See more
Company replied
Company details
Written by the company
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
Contact info
82 Douglas Road, RM11 1AR, Hornchurch London, United Kingdom
- +447950328498
- info@brianoak.com
- brianoak.com
4.6
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great experience.
Quick, great looking shirts and fantastic fit. All round great experience and delighted with the product.
27 January 2026
Reply from Brian Oak London
Thank you for choosing us and for taking the time to share your experience!
Regards,
Team Brian Oak London
Good communication and punctuality .
Good communication and punctuality .
Kept me well informed through out the process
29 December 2025
Reply from Brian Oak London
We are really glad to hear that you felt well informed throughout the process. Your feedback truly motivates our team and we look forward to serving you again.
Regards,
Team Brian Oak London
Quality at reasonable prices
Superfast delivery, excellent quality. Good communication from start to finish. Recommended
29 December 2025
Reply from Brian Oak London
Thank you so much for this lovely feedback! We are really happy you loved the quality and found the pricing fair. Truly appreciate the recommendation and hope to serve you again soon.
Regards,
Team Brian Oak London
Reply from Brian Oak London
Thank you so much for your continued support! It means a lot to us to have you as a returning customer. We are grateful to have you as part of the Brian Oak family.
Regards,
Team Brian Oak London
Excellent shirts !!
29 December 2025
Reply from Brian Oak London
Excellent taste meets excellent shirts. Thanks for the lovely feedback.
Regards,
Team Brian Oak London
Extremely helpful and responsive…
Extremely helpful and responsive customer service. Shirts are top quality and offer great value for money.
19 December 2025
Unprompted review
Reply from Brian Oak London
So pleased to hear this! Thank you for taking the time to share your experience.
Regards,
Team Brian Oak London
NOT RECOMMENDED !
Advertises clothes for sale and then get a message saying OUT OF STOCK, only after payment made. It then took 21 days and numerous e-mails to finally get a refund. Terrible company to deal with. Avoid at all costs.
3 December 2025
Unprompted review
Reply from Brian Oak London
We are sorry for the inconvenience caused and understand your frustration. While our refund timeline is 10–14 working days as stated in our policy (https://brianoak.com/pages/returns-refund-policy), the holiday season and high order volumes regrettably led to delays in this instance.
The refund has now been completed in full, and we are actively improving our stock and processing systems to ensure a smoother experience going forward. Thank you for your patience.
Regards,
Team Brian Oak London
The shirts are made well fabulous…
The shirts are made well fabulous fabric washes well and comes in a longer length the order came quickly l would recommend if you are looking for a Good quality shirt Brian oak, it's the best place to buy
25 November 2025
Reply from Brian Oak London
Thank you for the wonderful review! We are so pleased you loved the fabric, fit, and fast delivery. Your recommendation made our day 😊
Regards,
Team Brian Oak London
Customer Service Don't Exist @ Brian Oak
Ordered A Pair Of Chinos They Sent A Different Size to What I ordered so I asked for a returns label 3 Times I've asked over 3 days and still no label I Waited over 40 minuets to speak to someone who could barely speak or understand English! This Company has Lost my business now!
12 December 2025
Unprompted review
Reply from Brian Oak London
We are genuinely sorry for the frustration and inconvenience caused. This is not the experience we want for our customers. One of our representatives has personally visited to resolve the matter, and we are fully committed to making this right and earning back your trust. Thank you for your patience.
Regards,
Team Brian Oak London
My Shirt
Hello,
Firstly, I must say how pleased I am with the shirt from my recent Order #4135. This is the first time I have purchased from you, as I normally have to get shirts made to measure. I’m 18½ stone and 6ft 6", long in the body and arms, and the fit of this shirt is excellent. I’m really happy with the colour, the fabric, and especially the length — it’s perfect for tucking in.
I noticed your current 2-shirt deal for £120.00. I was wondering if it’s still possible for me to take advantage of this offer, perhaps by adding a second shirt or adjusting the order.
I also wanted to ask whether you offer the same fabric in a shirt designed to be worn untucked, and if you make shirts with a cut-away collar as well.
Many thanks,
Happy customer,
11 December 2025
Unprompted review
Reply from Brian Oak London
Thank you so much for taking the time to leave such a thoughtful review.
We have just popped all the details you asked about into an email for you, including how we can sort the 2-shirt deal for you, info on untucked styles, and collar options. We hope it points you in the right direction.
Thanks again, really happy you are happy.
Regards,
Team Brian Oak London
Reply from Brian Oak London
Thank you! Your feedback really brightens our day.
Regards,
Team Brian Oak London
It was a 5 star experience.
It was a 5 star experience.
I paid in the night on a Thursday and by Saturday’s morning, I got them delivered.
I love them.
28 November 2025
Reply from Brian Oak London
Thank you for the love. We are so happy your order reached you so quickly and that you are enjoying your items.
Sending you a big virtual high-five 🙌🏼 from the whole team.
Regards,
Team Brian Oak London
Very good quality products
Very good quality products, accurately described and prompt dispatch
2 December 2025
Unprompted review
Reply from Brian Oak London
Thank you so much for the lovely feedback.
Looking forward to sending more happy parcels your way.
Regards,
Team Brian Oak London
Great Quality Clothes
I am simply impressed with the quality of shirts and the packaging. Keep up the standard. My only additional comment is to improve the speed of delivery. Thanks.
1 December 2025
Reply from Brian Oak London
We are happy to hear that you loved the quality of our shirts and the packaging. We are also continuously working on improving our logistics to make your experience even smoother next time.
Thank you for your support!
Regards,
Team Brian Oak London
Easy to order and a very quick…
Easy to order and a very quick delivery, very impressive. As for the two shirts, yet to wear them but they look awesome…..
24 November 2025
Reply from Brian Oak London
Glad you loved the quick delivery. Hope those shirts make you feel as good as they look!
Regards,
Team Brian Oak London
Fantastic service regarding delivery…
Fantastic service regarding delivery and the quality of shirts is excellent
1 December 2025
Unprompted review
Reply from Brian Oak London
We are so grateful for your review. We are super committed to providing excellent quality and ensuring a smooth, quick delivery process. It means the world that you took the time to recognize our efforts. Enjoy your new shirts, and thanks again for shopping with us!
Regards,
Team Brian Oak London
Great product…
Great product unfortunately couldn’t get my size. Hoping there’ll be more to come!
21 November 2025
Unprompted review
Reply from Brian Oak London
Thank you so much for your kind words! We are sorry we did not have your size this time, but we are constantly updating our stock, so hopefully your size will be available soon. We really appreciate your support and hope to see you back again.
Regards,
Team Brian Oak London
Reply from Brian Oak London
We work hard to ensure great quality, and it means the world to us to hear that you love it. We look forward to serving you again.
Regards,
Team Brian Oak London
Excellent service and delivered quickly…
Excellent service and delivered quickly to my door. Good comms -many thanks !!
17 November 2025
Unprompted review
Reply from Brian Oak London
We are overjoyed to hear you are happy with the service and delivery. Your feedback really motivates our team to keep delivering the best experience possible.
Many thanks again for taking the time to share your review.
Regards,
Team Brian Oak London
Customer service
Previous order of shirts arrived in a timely manner but unfortunately they did not fit. On return I received a timely refund and a prompt replacement for another shirt.
30 October 2025
Reply from Brian Oak London
We are really glad to hear that your replacement and refund were handled smoothly and in a timely manner. We appreciate your continued trust in Brian Oak and are always happy to help.
Regards,
Team Brian Oak London
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