If you want excellent service the freshest fish look no further than Bradley’s I’ve been using them for years and they are top notch. Lovely customer service and the best Jellied eels around!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Marinated butterflied king prawns. Nowhere near as delicious as the last ones that I ordered. The last ones came in nicely packed 500g boxes with separate sleeves. These came in 1kg plastic bags all c... See more
Big issue with one of the drivers parking outside our house. Van is smelly as if never cleaned. At one stage he had fish in there from Saturday afternoon until Monday morning and the van is... See more
Haddock loin's, really nice fish when thawed but people need to be aware thawing 3 pieces of loin produced 175ml of water ! That's equivalent 135grams in weight in my book that's a lot to pay for wat... See more
Company details
Information provided by various external sources
Bradley's are a 3rd generation family business, who deliver the finest frozen fish to your door. Free delivery on orders of £70 or more.
Contact info
Bradley's Ltd, TA Bradley's, Central Way, North Feltham Trading Estate, TW14 0XQ, Feltham, United Kingdom
- 0208 890 4549
- eileen@bradleysfish.com
- bradleysfish.com
3.0
Average
869 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent!
Exellent service from Bradleysfish and I was really excited about my order I revived this morning. The prawn was delicious and it's so convenient with the fish already frozen as I would have froze the fish anyway. Will ordner again soon as the value for money is really good.
26 August 2021
Unprompted review
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Minus a star for customer service.
Minus a star for customer service.
" I bought your box of mackeral but it won't fit into any of my 3 upright freezers and the fish inside are frozen together in a huge block. I don't know what to do?"
"Well that box fits into my freezer. Why didn't you buy a bag?"
" The mackeral were fished in waters North of Scotland in the description but they are actually Norwegian according to the box"
" Well Norway is north of Scotland "
Pretty much a dead parrot experience. I shan't be using them again
26 August 2021
Unprompted review
Reply from Bradleysfish
You ordered a 3kg BOX of mackerel which has 6 fish in it, first of all you called and spoke to a member of staff because you were unhappy that you couldn’t separate the fish, she told you the quick easy way to do this, you didn’t speak in a pleasant manor to her. You then called back the next morning, you had managed to separate the fish no problem and said they look lovely, which they do they are a very good product. The problem now was that they didn’t fit in any of your 3 freezers, which measured 20cm across, I said that there were very small most standard freezers are 60cm wide and that the box would fit in my home freezer, you then said yours were 200, you then went on to say that they should be individually frozen, this isn’t the case with interleaved boxes, I tried to tell you what to do with them but you weren’t listening. Then you demanded your money back which I wasn’t prepared to do as there was nothing wrong with the product, you became very rude towards me saying that the customer was always right, I had to remind you the customer service agents were human and had feelings. Our staff do no need to be spoke to in such a manor, which is why we have deleted you as a customer.
Excellent service
10 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
You don’t post to N.Ireland
You don’t post to N.Ireland however you still charged me for the goods, It then took some time for you to refund me
9 August 2021
Reply from Bradleysfish
Not sure if this qualifies for a 1 star review. We only deliver to mainland UK and state this on our website
Fantastic shellfish will definitely…
Fantastic shellfish will definitely order again, very fresh well packed.
A treat for my retirement dinner, thank you!
8 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Excellent service
Placed order a couple of weeks ago, but was waiting till cooked all fish before to give feedback. Have to say Excellent service, from 5 start delivery to very good quality fish, whole family enjoyed very much. Will be ordering again.
8 August 2021
Unprompted review
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Excellent on-time delivery and food…
Excellent on-time delivery and food arrived well packaged
Not tried it all yet, but all looks ok.
8 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Excellent customer service and…
Excellent customer service and delivery. Will definitely use again
3 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Excellent fish and packed very well
Excellent fish and packed very well. Turbot was extreme expensive, don’t know what the going price is but a single small portion was over £22. Saving it for a special occasion. Haddock was delicious as were the Kippers from the Isle of Mann. Delivery was exactly as expected.
2 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
A very happy customer
First time I have ordered from Bradley's fish and was very happy with my order. I ordered online and it was easy to do. I was able to choose the day it was delivered and the courier sent a 1 hour time slot. The fish was packaged very well and very good quality. I will definitely be ordering from Bradley's fish again.
2 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Fish to die for!
After trying several fish "boxes" I found Bradley's fish - chose the fish, placed the order, and got it the next day. The quality of the fish is absolutely perfect! It is a joy to cook and eat such good fish! I recommend this company to anyone who likes fish!
2 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Great fish and packaging
The quality of the fish is excellent and so far only one product not to my taste. the fillets of plaice and sole curled with freshness when cooked.
2 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Friendly personal service
Friendly personal service, delivered to Yorkshire by 10:30 next day. Tasty and firm lobster meat.
1 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
It was my 1st order
It was my 1st order. I received next day delivery.
The fish looks amazing just defrosted a plaice fillet smells so fresh. Defrosted the prawns with their shells on and they tasted amazing.
Will definitely order again and recommend them greatly.
1 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Would definitely recommend
Very helpful on the telephone when l had a problem, delivery arrived 9.30 am next morning with helpful delivery driver. My husband was very pleased with his cockles and whelks. I would definitely recommend this company to fish and seafood lovers
1 August 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Good service and great quality
11 July 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
The fish quality is excellent and the…
The fish quality is excellent and the delivery was as expected - on time and items still frozen.
10 July 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Careful delivery and great value fish
Fish delivered when said. The driver was friendly and delivered item with care. The fish I brought was for a bbq which had to be postponed until the end of the month, so sitting in my freezer at the moment. The fish I've brought from this company has always been of a high quality and I highly recommend Bradleysfish.
10 July 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Always great from Bradley’s
9 July 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
Quick service
8 July 2021
Reply from Bradleysfish
Thank you very much for the positive feedback, we appreciate your comments
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.