Shaun was on time and very polite and endeavoured to off load my delivery as close as he could to make my job easier. Shifting 1000litres of topsoil approx 20 metres and up 3 lots of steps was rather... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bradford’s have a great choice and great prices. I’m doing a large fencing job and Amy contacted me to make sure my order quantities were correct as they seemed a little excessive. Thanks Amy for d... See more
Company replied
Great prices on most items - convenient to be able to order almost everything from one place. Very happy with the quality of the goods on arrival. Delivery was great, lovely guy. Communication via... See more
Company replied
Bradfords St Austell is a fantastic branch. They are always so helpful and welcoming. They go the extra mile in their customer service, which really unusual for building merchants. They will alwa... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Hendford Hill 96, BA20 2QR, Yeovil, United Kingdom
- customer.service@bradfords.co.uk
- bradfords.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Delivery driver was great,but ordered…
Delivery driver was great,but ordered Sunday night didn't get it till thursday4pm
21 June 2026
Reply from Bradfords
Good Morning Dean
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to delivery lead times not quite meeting your expectation.
I apologise greatly for these issues and for any inconvenience this may have caused you.
Due to seasonal demands some lead times are slightly extended in certain areas.
Kind Regards,
Sam M
Ordering was easy but ordered 5 x 4.8…
Ordering was easy but ordered 5 x 4.8 metre and received 5 x 4.5 plus the odd length to make up the 24 metres. Delivery was as detailed and member of staff very friendly and polite.
21 June 2026
Reply from Bradfords
Hi Tom
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Reply from Bradfords
Hi Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service from Bradfords
Ordered a planer a week ago, has been paid for but no contact since, emailed bradfords twice who said they have contacted the supplier and they would be getting in touch, then it turned up out of the blue.
26 June 2026
Unprompted review
Reply from Bradfords
Good Morning Mr Clayton,
Thank you for taking the time to leave us a review.
I am saddened to see that your experience was so negative with us due to one of our trusted suppliers
Again, I apologise greatly for these issues and for any inconvenience this may have caused you.
The supplier who delivers on our behalf will receive the feedback of your two reviews so as to avoid this issue next time.
Kind Regards,
Sam M
Above and beyond quality service.
I called up my local branch(Newton abbot) and enquired about some grey gravel for my permeable paving, sadly they could not help me as they didn’t have any in stock but Natalie was kind enough to search the other branches and she told me plymton has some and i should try them.
I called up the plymton branch and I was greeted on the phone by a lovely girl called Chelsea who couldn’t of been more helpful. She sourced what I needed and arranged a delivery for me straight to my house, even though I loved 20 mile away.
She also said she could email a picture of the gravel they have to make sure it was the right one before ordering.
Thanks so much Chelsea was a pleasure dealing with you.
Chelsea is a credit to your company.
Thank you
Damien
25 June 2026
Unprompted review
Reply from Bradfords
Hi Damien
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
I had a Karcher pump going faulty…
I had a Karcher pump going faulty inside the years warranty. I got no joy from Bradfords just a "Not our problem go direct to Karcher" email.
Poor
24 June 2026
Unprompted review
Reply from Bradfords
Good Afternoon Mr Maddison
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
As discussed in our previous correspondence, if you wish to make a claim against the warranty you will need to contact the manufacturer as it is a manufacturers warranty and held with the manufacturer, Karcher. As it is within the one year warranty period Karcher will be happy to assist with your warranty claim.
Kind Regards,
Sam
Positive action taken
Although a few bags of Postcrete arrived punctured, they were replaced hassle free and the punctured bags taken away. Great service.
18 June 2026
Reply from Bradfords
Hi Mrs Corbett.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Reply from Bradfords
Hi Chris,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Excellent service with professional and…
Excellent service with professional and friendly delivery.
17 June 2026
Reply from Bradfords
Hi Staszek.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
A straight forward and swift service.
18 June 2026
Reply from Bradfords
Hi Charlotte.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Reply from Bradfords
Hi Hayley,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Great prices on most items
Great prices on most items - convenient to be able to order almost everything from one place. Very happy with the quality of the goods on arrival. Delivery was great, lovely guy. Communication via was needed due to being deaf, this was excellent from start to finish - this was very much appreciated, especially when so many companies seem to struggle to do this.
Very highly recommend this company and specifically my local branch in Redruth, Cornwall.
16 June 2026
Reply from Bradfords
Hi Sharron,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Easy to order
Easy to order, we had a problem to collect but were able to answer our query quickly and easily.
18 June 2026
Reply from Bradfords
Hi Kevin and Kerry,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Reply from Bradfords
Hi Ken,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Easy to order off the website
Easy to order off the website, quick delivery. Very experienced delivery staff who take care and are very safety conscious
18 June 2026
Reply from Bradfords
Hi Andy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Excellent service
Very good quality products, delivery time excellent, value for money. Would recommend to purchase from Bradfords.
18 June 2026
Reply from Bradfords
Hi Ray
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Always polite and helpful.
18 June 2026
Reply from Bradfords
Hi Philip
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords
Hi Mirel,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Fast delivery driver was very helpful
17 June 2026
Reply from Bradfords
Hi Carol,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Customer service is always excellent in…
Customer service is always excellent in my local branch. Always seen to quickly and always given a hand with getting my stuff into the van. Genuinely a pleasure going into the shop.
17 June 2026
Reply from Bradfords
Hi Samuel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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