Overall, very easy to select and pay online and collect once notified. Competitive prices. The only reason it wasnt 5 stars was the collection process - having to collect a ticket from the counter,... See more
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See what reviewers are saying
Customer service was amazing and choice. It’s also very close to where I live which is great for getting big items home quickly
Company replied
The main thing that irritated me was the driver saying he couldn't crane the order to the side of my house which was accessible instead would leave it on the pavement/grass outside our front door....... See more
Company replied
I was in need of some fence panels from a local company due to our location and access. I found the items required and better quality/price than elsewhere, did an online order which was very straight... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Manfield Way, PL25 3HQ, St Austell, Cornwall, United Kingdom
- 01726 793279
4.8
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Bradfords at st austell are fantastic
Bradfords at st austell are fantastic, very helpful worker's and well stocked shop
10 May 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Michael
Thank you for taking the time to leave us a review.
Thank you for your feedback and kind words regarding your experiences with our St Austell branch,
This has been passed onto the branch,
We hope to see you again soon.
Kind Regards,
Katie
Quick and simple ordering
Quick and simple ordering. Great goods at competitive prices. Delivery within 48 hours of ordering along with helpful and friendly driver.
30 April 2023
Reply from Bradfords - St Austell BBS
Good Morning Mister Harvey
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our St Austell branch and found placing your order online to be an easy process.
Thank you for your feedback regarding the delivery service provided with your order, this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Good service
6 May 2023
Reply from Bradfords - St Austell BBS
Hi Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Great product at a good price delivered…
Great product at a good price delivered really quick by very professional drivers
2 May 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Mr Gollop
Thank you for taking the time to leave us a review.
I am happy to hear that you received a quick and professional delivery service from our St Austell Branch
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great Service
Friendly, helpful staff. On time, friendly delivery driver. Fast delivery. Really pleased with the service.
30 April 2023
Reply from Bradfords - St Austell BBS
Good Evening Andrea
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our St Austell Branch,
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Everything was easy to order online and…
Everything was easy to order online and I was kept informed of everything. Delivery was on time and the people are lovely.
16 April 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Angela
Thank you for taking the time to leave us a review.
I am happy to hear that you found ordering online to be an easy process and where happy with the delivery service provide,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
The delivery was late but that wasn’t…
The delivery was late but that wasn’t really a problem
The problem was I ordered 15 sleepers and only 13 were delivered!!
24 April 2023
Reply from Bradfords - St Austell BBS
Good Morning Mr Hinton
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Ordered online ,was contacted regarding…
Ordered online ,was contacted regarding delivery and was given choice of days can’t ask for more
10 April 2023
Reply from Bradfords - St Austell BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with placing your order online and are happy with the service provided from start to finish with your order with our St Austell branch,
We hope to see you again soon.
Kind Regards
Katie
Reply from Bradfords - St Austell BBS
Good Afternoon Mr Hart
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Hi Andrew,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Decking wood was below standard
Decking wood was below standard, cross cutted at an angle, and the moulding profiles was not very good. Had to mix the boards up so customer was happy with the job, not sure if I’ll be using you again till I personally check stock quality and that your stock quantity’s are correct as the website and your yard had inconsistent amounts
26 March 2023
Reply from Bradfords - St Austell BBS
Good Morning
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Reply from Bradfords - St Austell BBS
Good Morning Mr Osborne
Thank you for taking the time to leave us a review.
I am happy to hear that our St Austell branch has provided a caring and considerate delivery service,
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Always great customer service and fast…
Always great customer service and fast delivery
27 February 2023
Reply from Bradfords - St Austell BBS
Hi Ashley,
Thank you for taking the time to leave us a review.
I am so pleased to hear that you appreciate our customer service, and swift deliveries,
We hope to see you again soon.
Kind Regards,
Joe.
St Austell branch phoned and advised of…
St Austell branch phoned and advised of delivery day, a text message was received with an estimated time. Delivery driver was great. A very happy customer.
27 February 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Mr Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our St Austell branch and where happy with the level of customer service provided with your order from start to finish.
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Easy online ordering .the guy that…
Easy online ordering .the guy that delivered it was very polite . Great service , thank you
23 February 2023
Reply from Bradfords - St Austell BBS
Hi Carol.
Thank you for taking the time to leave us a review.
I am pleased to see that all of our processes worked well for you and that our driver was polite.
We hope to see you again soon.
Kind Regards,
Joe.
Prompt and reliable delivery
8 February 2023
Reply from Bradfords - St Austell BBS
Good Morning Jeff,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you where happy with the delivery service provided by our St Austell branch,
Your feedback will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Good Afternoon Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our St Austell branch with your order for collection,
This will be passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good experience
Good experience, website fairly easy to look around to what I wanted. Using the search made it even easier. Fairly priced, quick and easy delivery.
Will definitely be shopping here again.
28 January 2023
Reply from Bradfords - St Austell BBS
Hi Ian,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Depot stock doesn’t match website
Ordered skirting board from the website, ordering according to the sizes available at the local branch, travelled to the branch and only short sizes were available, had to cancel for a refund (which apparently takes up to a week).
7 January 2023
Reply from Bradfords - St Austell BBS
Good Afternoon AO
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to your local branch not having the stock available for your order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
Kind Regards,
Katie
Good Afternoon AO
Further to your review, I have been advised that the branch manager at St Austell has been in contact and this has been investigated and they have been in contact with yourselves.
If we can be of further help in the future please do not hesitate to contact customerservice@bradfords.co.uk
Kind regards
Katie
Quick and easy to order on line,quick…
Quick and easy to order on line,quick confirmation of order and next day free delivery Excellent
8 December 2022
Reply from Bradfords - St Austell BBS
Good Afternoon Mr Newquay
I am happy to hear that you found ordering online easy to navigate and where happy with the next day delivery service received from our St Austell Branch.
Wishing you a Happy Christmas and New Year,
We hope to see you again soon
Kind Regards,
Katie
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