It was wonderful to view the beautiful items, I was displeased at the amount of time it took to find the one specific item I had originally in my cart, which when I returned was no longer in the cart!... See more
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Review summary
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I seemed to do alright in ordering the item I wanted, but I have never received a receipt of any kind, and that it might be on its way.
When the item is expensive, do you have to tack on another $20. The items are always very nice, but the extra money is high.
Bradford offers beautiful products collectible items. I do think their prices can be a bit too high, however.
Company details
Information provided by various external sources
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
United States
- bradfordexchange.com
3.9
Great
147K reviews
Asks customers to review
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It was easy to make my decision and…
It was easy to make my decision and then place the order
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Please don't sign me up for any plan…
Please don't sign me up for any plan automatically.
21 July 2026
Reply from Bradford Exchange
Hello, I am sorry to hear about your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Bradford Exchange has quality gifts
Bradford Exchange has quality gifts. I have never been disappointed with anything I have bought. Beautiful and well made. Customer service is A plus as well if you ever have an issue which is rare. Will always continue to purchase from BE. Never disappointed.
21 July 2026
Beautiful
In the past I have purchased many items from Bradford Exchange and everything is exceptionally made and very beautiful.
21 July 2026
The purchasing process is very easy…
The purchasing process is very easy which is very important to me.
20 July 2026
service price product
12 July 2026
Wedding ring purchase
Nice web site. Easy to review and make purchases. Like the custom engraving and reasonable prices !
21 July 2026
My bank account was charged twice for…
My bank account was charged twice for an item and I asked customer support for help. They said that one charge would fall off and that it was only a pre-authorization. It has been over a month and a half and both charges are still on my bank statement. I need to receive compensation for this error on your part. I will never shop with this company again.
3 May 2026
Reply from Bradford Exchange
Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
The products are fantastic
The products are fantastic, easy to pay installments and bit pricey but product is very detailed and beautiful. Easy to order and delivery service is excellent
30 June 2026
Products are one of a kind keepsakes
Products are one of a kind keepsakes. Easy ordering online.
19 July 2026
Reply from Bradford Exchange
Hello, If there is anything we can do to make this a more positive experience, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
My ring broke not even an hour after it…
My ring broke not even an hour after it was on my finger. 699.00 for less then an hour it’s not like I was doing hard labor or anything crazy. Never again!
20 July 2026
Reply from Bradford Exchange
Hello, I am sorry to learn your order is damaged! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
I would have given a 5 star rating…
I would have given a 5 star rating except there was no way to check the personalization. It did not show the name anywhere or acknowledge that it had been applied.
20 July 2026
I ordered one product and you keep…
I ordered one product and you keep sending things I didn't order and charging my credit card. I want it to stop. I do not want any more of your products!
31 May 2026
Reply from Bradford Exchange
Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
I purchased the Messenger From Heaven…
I purchased the Messenger From Heaven Ring in a Size 10 on June 10th. I would not recommend this item to anyone, Poor Quality. I've had it less than 2 months, I'm very disappointed with the ring. The picture is completely fading. I expected more out of Bradford Exchange. I won't be purchasing anything else from them.
10 June 2026
Reply from Bradford Exchange
Hello, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
Quick and easy.
20 July 2026
Terrible never got to speak to anyone…
Terrible never got to speak to anyone on hold over 40 min .
19 June 2026
Reply from Bradford Exchange
Hello, I am sorry to learn you were unable to reach Customer Service! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
Ordering was quick and easy!
20 July 2026
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