Bradford Exchange Reviews 

146,532
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 15,521 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and unique products, often describing items as lovely, impressive, and of high quality. Many people find the shopping process easy and convenient, appreciating the user-friendly website and simple ordering experience. However, some customers noted issues with order fulfillment, such as receiving wrong items, missing receipts, or finding the ordering process confusing. A few other people also felt that delivery took too long, with items delayed for months or not arriving at all, even when expedited shipping was paid.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and beautiful appearance of... See more

Order

People report ambiguous experiences with order processes, with many finding the ordering process easy and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the workmanship and superior quality of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some expressing significant dissatisfaction over... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the site easy to use, navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was wonderful to view the beautiful items, I was displeased at the amount of time it took to find the one specific item I had originally in my cart, which when I returned was no longer in the cart!... See more

Rated 4 out of 5 stars

I seemed to do alright in ordering the item I wanted, but I have never received a receipt of any kind, and that it might be on its way.

Rated 4 out of 5 stars

When the item is expensive, do you have to tack on another $20. The items are always very nice, but the extra money is high.

Rated 4 out of 5 stars

Bradford offers beautiful products collectible items. I do think their prices can be a bit too high, however.



Company details

  1. Association or Organization

Information provided by various external sources

The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.


Contact info

3.9

Great

TrustScore 4 out of 5

147K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(146,532)

15,301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have asked the Bradford Exchange to…

I have asked the Bradford Exchange to cancel any subscription. I just wanted to order 1 NY Knicks Championship Coin for my daughters birthday. I do not want to be apart of any random orders or any Subscription. I sent 2 emails today early but, l still have not received a reply it's 7:05 p.m now? Please advise

22 July 2026
Rated 1 out of 5 stars

AVOID this trap

I added a coin to my cart, didn't check out. All the sudden three weeks later i see a charge on my Amex. Come to find out, its from Bradford. The coin processed. Then i go to log into the account. Account behaves as it never existed. Then I go to create the account to see if anything shows. sure enough nothing in my history. I call and ask them to cancel it right away that i didnt authorize it and I was told they could. It would ship to me, then I would have to return it for a refund. This was seconds after the order processed, so it didnt even leave their facility. Regardless. I made sure to let them know I want no other charges, memberships, etc... they promised I wouldnt be charged again. 15 days later, I am charged again.

9 June 2026
Rated 5 out of 5 stars

Easy

Easy, clear and understanding ways to shop, check out and wait for your purchase, with a sense of ease for said transition.
Thank you!
L-

22 July 2026
Rated 5 out of 5 stars

The Bradford Exchange is a wonderful

The Bradford Exchange is a wonderful, customer friendly company w quality products. They stand behind their guarantee. I have been doing business w them for years and will continue to do so in the future.

22 July 2026
Rated 3 out of 5 stars

first time i,m buying this God…

first time i,m buying this God Christian buckle so far yall seam good

22 July 2026
Bradford Exchange logo

Reply from Bradford Exchange

Hello, Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. – Chelsea

Rated 1 out of 5 stars

I dont like to be automatically be…

I dont like to be automatically be enrolled with every two figures and not know that till after my purchase i want the purchase and that it not nice to do to people

22 July 2026
Bradford Exchange logo

Reply from Bradford Exchange

Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look