Bradfordexchange Reviews 

I didn’t like that you have to wait 24 hours to see your purchase. Should be there immediately.

I have ordered many items from Bradford in the past 30 years.
Satisfied with everything

They listen carefully when I phoned and putting my order threw for my two items I ordered.

product ordered was beautifully crafted! My kids loved it.

This review is being posted later than it should have been because I had honestly forgotten about my unresolved issue until I received a marketing call from Bradford today promoting their products.

In November 2025, I purchased an RCMP Commemorative Ring. When it arrived, I realized I had received the wrong ring. I contacted Bradford by email on December 2, 2025, and followed up again on December 10, 2025—both well within the company's 120-day return window. Unfortunately, I never received a response to either email.

Today, I finally had the opportunity to speak with a customer service representative. I explained that I still have the ring, that it has never been worn, and asked if they would consider honoring the return given that I had attempted to initiate it twice within the required timeframe. I also offered to provide copies of both emails as proof. Despite this, I was told that because more than 120 days had passed, nothing could be done.

I understand that policies are in place for a reason. However, I also believe customers should not be penalized when they make every effort to follow those policies and receive no response from the company.

I'm sure many customers have had positive experiences with Bradford, but unfortunately mine was very disappointing. Based on how this situation was handled, I will be taking my business elsewhere.

Easy of doing the order online.

Every thing I have ordered from Bradford exchange has always been been great quality

Good service

Always get great service and products

The product I ordered was a personalized wedding present for a wedding being held on July 4th. I ordered the item on June 2nd. The order confirmation stated estimated arrival June 16-30. Based on the dates I should be receiving the item on time. On June 29, I checked the tracking information. The date showed August 10th. I contacted customer services to be told that the item was on backorder. I never received any notification that the delivery date would not be respected. The product looked so beautiful and I was looking forward to the expressions of the bride and groom. Now I have to scramble to find another gift in such short notice.

WHAT I ORDERED IS CLEAR .A DISCOUNT SHOULD BE UP F R O N T NOT AT THE END OF THE BILL ..CHILDEREN COULD TO A BETTER JOB .IF THAT WHAT U THINK BRINGS BACK OEDERS ..ITS NOT

Product good.

it was an easy to use process to order from, just waiting to see how the delivery process will be done. that will have an impact on my review if there is one later on .

Been buying from the exchange for years. Some of my best pieces came from there. They are fair and back their promise with a 365 day money back.

Quick and efficient

I have always liked Bradfordexchange, my late husband and I used to order all the time. After he passed I kind of got away from it but now I’m back!! Thanks Bradfordexchange. Jan Russell

I’m NOT IMPRESSED at all. I needed to cancel my order , u guys ask for my Info a week ago and still NO Response!!! I will be contacting BBB

have been waiting for jewelry box and no sight for it being shipped and how it will be shipped