Had an issue with DPD delivery and my t-shirt being taken by someone. BOY were brilliant in organising a replacement item, no hassle, and very promptly. Throughout the experience and after sales for... See more
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Boy London made a big comeback and now offer a wide range of iconic and high quality goods, I am very satisfied with the many products I've bought, the shipping was handled very well and I got my... See more
Company replied
Web site is very user friendly. My order was deliver in a timely manner and I was getting updates regarding my order via email. I loved the package ( the one delivered via DHL)- I found it quite s... See more
I placed two orders more than 10 days ago, paid for them and got the order confirmation email, but since then - radio silence. I reached out to their customer support email, instagram inbox and also f... See more
Company details
Written by the company
Discover the latest mens and womens urban clothing with BOY London today. Keep up to date with the latest streetwear styles. Visit the Boy London site for more.
Contact info
Whitechapel Road 113, E1 1DT, London, United Kingdom
- 020 7247 0089
- info@boy-london.co.uk
- boy-london.com
3.9
Great
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My first shipment is good cause sending…
My first shipment is good cause sending on time and correct product but my second shipment was delay without notification. I was tracking by myself and BOY LONDON team inform that the product as my order is not available. It was disappointing.
23 December 2021
I was (really) quite excited to…
I was (really) quite excited to “experience” the Boy London brand. However, my most recent purchasing activity has left me anxious with the “brand” in seeking a resolution to an incomplete order purchased for Christmas. I have been engaged in an ongoing “email marathon” with the “brand” because of their failure to send all of my items purchased ( from them). As a customer, I feel “ripped off”, not important, and most importantly the “ brand” TOOK my money under false pretense. Why is it taking “this” long to “ correct an error?”.
22 December 2021
I love the brand
I love the brand, I love the products and I love the value for money. The only thing you should improve is the customer service. Often, my mails went unanswered and had to be sent out again. But I always got there in the end and then, you all have been very accomodating, whatever my request. To give Boy London anything but full points would be a crime.
22 December 2021
Not serious or care about customers
21 December 2021
missing items twice
i order twice, the first deliver 1 t-shirt is missing. the. after couple days i recieve the missing t-shirt. my second order again missing 1 t-shirt. same reason out of stock. why you post in store if its out of stock. very inconvenient. i buy that for gift in christmast but 1 t-shirt still im waiting. still no reply in emails.
thanks
francis
21 December 2021
One huddie is missing
One huddie is missing. I sent emails to customer service but no one reply.
20 December 2021
I reserved 6 items out of 10 items from…
I reserved 6 items out of 10 items from my order and I send new delivery address until new no reply from you side with new delivery date
Order #56830
Dear CS Boy London team I will not order anymore through on line shopping it takes too much time to get my order
thanks for you
20 December 2021
Don’t bother
Don’t bother if you ever want to actually want to receive your goods. Ordered a T-shirt 3 weeks ago. Have filled out customer inquiry form twice and got no response. Then called and got a load of excuses from what I assume is a 3rd party call centre.
Really not worth bothering. Will be calling them this week to get a refund.
20 December 2021
Good qulity nice texture nice to wear
16 December 2021
They send wrong color to me
They send wrong color to me ，I called the customer service but they asked me to send an email, after I sent two emails, no one responded to me, and never order again。
13 December 2021
My purchases till now haven receive
My purchases till now haven receive , I email them no one get back to me.
10 December 2021
delivery took 11 days
delivery took 11 days, no answer to questions to status of delivery
9 December 2021
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