Boxtails Reviews 59

These were purchased as a gift and came beautifully presented.

If I could give this company zero stars I would. Still waiting for an order placed on November 19th. We have emailed numerous times and been assured it’s on the way each time. The last time they even gave us a tracking number… turned out it was from America to somewhere in Japan. We replied explaining this and have been ignored ever since. Totally disgusted. Won’t be using this company again!

Placed an order 18th November, after waiting over a week with no updates I had to email them to chase my delivery up. They did come back to apologising saying it will be dispatched that week, since then nothing and have emailed them numerous time -

Ordered on the 18th November and was told when I emailed at the start of December that they would be posted the next day. I have had no updates. I have emailed again three times and had no response. There is no way of me getting my money back or talking to anyone.

I have been a loyal customer with this company!
I know it is new owners now, I placed an order weeks ago I emailed them and they apologised, I'm still waiting on my order?? Why is this company never got all the cocktails that are advertised?
This is a disgrace!

Really disappointed as there was only the choice of two cocktails both of which I didn't like.

Very disappointed, tried a couple of boxes, all were far too sweet. A really good idea, but taste horrible. No of them even the most straightforward cocktail was just too sweet to enjoy.

I don't know what has gone wrong with this previously good company, but I have recently had the same experience as Michele below - my Tesco voucher code would not validate, and Boxtails completely ignored all attempts to contact them (website form, email, social media). Thankfully Tesco were very helpful and refunded my vouchers. I hope they remove Boxtails as a Clubcard partner before more people waste their time.

If I could give zero stars I would. I ordered some Tesco Clubcard vouchers to redeem at Boxtails. My voucher code would not validate. I e-mailed them twice & sent a message via Instagram, all ignored. Don't bother trying to find the "live chat" they advertise, it doesn't exist and there's no telephone number to call them. After a week of trying, I went back to Tesco, who immediately refunded my vouchers (over £100 worth). So top marks to Tesco.

Ordered 6 passionfuit martini and was sent 1 expresso one and 5 passionfruit. Was for a gathering with 2 friends. I am beyond annoyed. They replied “ sorry, you had the very last 5 pouches of Passion Fruit – more stoxk is coming in a couple of weeks
Our lovely Boxtails elves selected a Espresso as it’s so very smooth!”

I don’t see how that is ok. No offer to refund.

They were really quick but I was disappointed on the size for the price each pouch works out at £7.50 for 125mil and the taste was not great. Would rather buy Moth cocktails but I had Tesco Clubcard to use so tried these. Could be so much better.

I ordered a mystery box with Tesco clubcard vouchers. It arrived promptly and I put it in the fridge. Just had a cosmopolitan and it was absolutely lovely. Can't fault anything- thank you Boxtails- I'll be back!

Bought these with Tesco club card no issues
Dated with long shelf life arrived quickly
These cocktails are absolutely gorgeous
I ordered sample box one and two and I cannot fault these at all….
I hope they have these available again soon on their webpage

One star is too much. They do not respond to emails. My order arrived damaged. I will not buy from then again, even with Clubcard points.

I placed an order with my tesco clubcard vouchers in November. Received half my order. No response to my numerous emails asking where the rest is. No phone number

I urge you to read the experiences that people have had with customer services. I was lucky enough to get a response - but very little effort went in to resolving my query.

My transaction timed out using a Tesco partner code. When I went to use it again - it was showing as used. The amount of time I have had to spend back and forward without resolution is a joke. The customer service team just do not seem bothered by the obvious issues that they have. I will continue to chase - but I would expect a much more professional service.

I am not the only one to have issues - please read other reviews - they are right!

Still waiting on order placed 8 November. They ignore all emails. Reported them to Tesco clubcard as a portion of my order was paid for with vouchers.

Product arrived damaged and all my attempts to contact them have been ignored. No phone number to call and don’t respond to emails / social media messages. Cocktails are expensive, they charge £4.50 for delivery and you will be completely ignored if there’s an issue. Avoid!

Only half the order delivered, emails not replied to and no telephone number to call.

If I could give zero I would. Absolutely disgusted with this company - who quite obviously do not care about their customers. I have now contacted them 3 times with no reply regarding an incomplete order. I will not ever be using this company again and will be making Tesco aware of their total lack of interest as a one of their reward partners!