Bourne Estate Agents Reviews 

187
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their exceptional support, clear communication, and professional dedication throughout residential property sales and rental processes. Many consumers note that the team goes above and beyond, ensuring a wonderfully smooth and stress-free journey from the initial viewing to the final completion. However, some reviewers were not happy with communication issues, experiencing a frustrating lack of clarity regarding ongoing property repairs and tenancy details. A few other people also felt that certain important inquiries were ignored, leaving tenants waiting indefinitely without sufficient urgency or professional support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, responsiveness,... See more

Service

Reviewers highlight positive aspects of service, praising the professional management and stellar support... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive and professional... See more

Response time

Consumers find response time to be exceptionally positive, frequently praising the team for being quick to... See more

Location

People report ambiguous experiences with location, as opinions are heavily divided across different branch... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My second experience working with Bourne estate agents on the sale of a property has been as successful as the first. They put a real emphasis on teamwork, are client orientated, efficient and results... See more

Company replied

Rated 5 out of 5 stars

Wow wow wow .This estate agents is outstanding.They have acted above and beyond in helping me with my mum’s property now in probate and before my mum’s passing .They are caring ,sensitive ,professiona... See more

Company replied

Rated 5 out of 5 stars

We would highly recommend Bourne Estate Agents, Alton to anyone, Gemma Miller we can’t speak highly enough of you & your team. Since 2013 we have bought & sold properties with your help, from instruct... See more

Company replied

Rated 5 out of 5 stars

Quick heads up regarding the sale of our house in November. Great experience dealing with Ayisha on sales and Sarah , property manager. Tricky sale but great result as Bourne secured the asking pric... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

We are a refreshing, fully independent business that has quickly built up an enviable network of branches across Surrey and Hampshire. Two thirds of our business comes via recommendations, demonstrating that we are totally committed to providing our clients with a proactive and dynamic approach to moving, from start to finish.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(187)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

We put our house on the market April…

We put our house on the market April 2025 and we had a great experience with Bourne in Ash Vale. All the team were brilliant - the communication was great, and they were always happy to help, always friendly and professional. Highly recommend!

1 May 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you for taking the time to leave a 5-star review, Alison. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

Rated 5 out of 5 stars

Excellent team at the Farnham office

Becky and her team were so helpful whilst letting our house out. As first time landlords, they put us at ease throughout the whole process. Elarose was very friendly, professional and kept us in the loop at all times. Highly highly reccomend

17 November 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

Rated 5 out of 5 stars

Quick heads up regarding the sale of…

Quick heads up regarding the sale of our house in November. Great experience dealing with Ayisha on sales and Sarah , property manager.
Tricky sale but great result as Bourne secured the asking price and gave me good advice along the way.
This kept the deal going and I would definitely use them again. Politically & practically very astute staff .

14 November 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you for taking the time to leave a 5-star review, Mr Brown. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

Rated 5 out of 5 stars

David Lowther from Bourne Estate Alton

Honestly hands down David Lowther from the Alton branch has restored my faith in human nature .This man has acted so professionally,so kind and so outstanding in helping when issues have occurred within my mum’s property during the selling process .As I don’t live local David kept me informed every step of the way including resolving clearance local workman to fix a leak &flooring along with a gardener the company use.On top of this he liaised constantly between buyer ,seller &solicitor.His work ethic was exceptional .Yesterday we exchanged 😀.Without David this would not of happened.Thank you truly from the bottom of our hearts .

12 December 2025
Unprompted review
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Reply from Bourne Estate Agents

Thanks, Karen! We’re so pleased you had a great experience. Your 5-star review means a lot. Please don’t hesitate to reach out if you need any further help.

Rated 5 out of 5 stars

Outstanding!

This transaction was not a straightforward one but our agent,David, was always on top of it, liaising with the vendors and organising tradespeople to deal with problems. He went above and beyond what one would expect and I would recommend him without hesitation.

11 December 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you so much for your 5-star review, Hazel! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

Rated 5 out of 5 stars

They were excellent

They were excellent. They helped me with my purchase and was always very helpful and great communication.

I was very happy with the service from the Alton branch, recommend very highly 👍

1 December 2025
Unprompted review
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Reply from Bourne Estate Agents

Thanks, Adam! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

Rated 5 out of 5 stars

Charlotte (Cobham)

Charlotte from Cobham handled our rental application very quickly. Professional service, great communication and an immediate response.

2 December 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you for your 5-star review, Marta! If there’s anything else we can do for you, please let us know.

Rated 5 out of 5 stars

Excellent from first meeting to completion

Gemma, Ayisha and the rest of the team at Bourne Alton were amazing from start to finish. We had some complications with power of attorney and then probate. They kept us informed and up to date right through the process. I’d highly recommend them.

28 November 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you for taking the time to leave a 5-star review, Lee. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

Rated 5 out of 5 stars

Thank you Charlotte!

Charlotte has been incredibly helpful and very efficient throughout. Having not rented in a very long time I was very unsure about the process and she has made it a smooth and stress free experience. Thank you!

21 November 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you for taking the time to leave a 5-star review, Dario. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

Rated 5 out of 5 stars

The team in Alton did a fantastic job

The team in Alton did a fantastic job. They signposted us to good solicitors and kept us informed at each stage of the sale of our old house and purchase of the new. They also accommodated us with frequent trips to our new house, to meet contractors for kitchen design.

We found the staff to be exceptionally helpful and knowledgeable. Although the Bourne office was located in Alton, through their other offices and resources they had a buyer for our house within a week.

Thank you Bourne

3 October 2025
Unprompted review
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Reply from Bourne Estate Agents

Thanks, Geoff! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

Rated 5 out of 5 stars

5 star work

I a took flat through Bourne state agent In woking..all was good from beginning...till end... of the process,even we had a few issues in the flat..as I communicate with Mr fraser (manager)all fixed immediately ...I appreciate his work.best luck

15 October 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you for taking the time to leave a 5-star review, Reza. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

Rated 5 out of 5 stars

Spoke to Michael Murray

Spoke to Michael Murray, very professional, dedicated to helping me and my family find the right place at the right price. Was glad for his call back and am very pleased with the result in the end.
Thanks!

1 November 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you for taking the time to leave a 5-star review. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

Rated 5 out of 5 stars

Fantastic service

Having bought my property through Bourne in 2022, I had no hesitation in using them for my house sale 3 years later. The Farnham branch of Bourne have been excellent throughout the process of selling my house. However I'd like to single out Rebecca, who was absolutely fantastic from beginning to end. She kept me updated at every stage, and remained reassuring and calm during a lengthy and sometimes difficult and stressful process. I always felt supported by Rebecca, and always appreciated her being truthful with me. I couldn't have done it without her, and wouldn't hesitate to recommend Rebecca and Bourne to anyone thinking of selling their home in Farnham and surrounding areas.

7 November 2025
Unprompted review
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Reply from Bourne Estate Agents

Thanks, Sarah! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

Rated 5 out of 5 stars

I have had a fantastic experience with…

I have had a fantastic experience with Micheal he has been informative and responsive.

3 November 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you for your 5-star review, Mikesh! If there’s anything else we can do for you, please let us know.

Rated 5 out of 5 stars

Michael

Michael the guy I worked with was very articulate and a helpful, nice man.

29 October 2025
Unprompted review
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Reply from Bourne Estate Agents

We really appreciate your 5-star feedback, Thank you Jacob!

Rated 5 out of 5 stars

Absolutely amazing help from Michael…

Absolutely amazing help from Michael Murray and the team! He has been there every step of the way, and has been very supportive! Thank you all from me and my family.

7 November 2025
Unprompted review
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Reply from Bourne Estate Agents

Thanks, Luis! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

Rated 5 out of 5 stars

Fantastic service from Bourne

Fantastic service from Bourne in Ash Vale , nothing was too much trouble for Gary and liked that every member in the office knew where we were regarding our sale , the conveyancing team recommended were very professional and quick, superb couldn’t have asked for more

4 November 2025
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Reply from Bourne Estate Agents

Thank you for taking the time to leave a 5-star review, Phill. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

Rated 5 out of 5 stars

Excellent service - would highly recommend

I had an excellent experience with the Ash Vale branch. Hugo listened to my list of wants and desires of my future home and found me a property I never would have found using online property search engines.

Hugo and the team were responsive to my emails and phone calls, and Hugo was very proactive in helping to navigate the process when there were delays in other parts of the chain.

Communication was excellent throughout.

I would strongly recommend this branch to anyone looking for a home in the Ash Vale area and surrounds.

30 October 2025
Unprompted review
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Reply from Bourne Estate Agents

Thank you for taking the time to leave a 5-star review. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

Rated 5 out of 5 stars

Absolutely first class from start to…

Absolutely first class from start to finish. Charlotte was friendly, super efficient & the whole team are collegiate & work as a team and seem to genuinely like each other - so when a problem appeared at the end with the Govt website they were able to work around it. Really great.

1 November 2025
Unprompted review
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Reply from Bourne Estate Agents

Thanks, Patrick! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

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