Bouquetsbypost Reviews 

1,074
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 560 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the wonderful selection of fresh flowers and gifts that consistently arrive securely packaged and in pristine condition. Many people find the online ordering process extremely straightforward and convenient for sending thoughtful presents to friends and family members. Purchasers frequently note smooth transactions and timely arrival dates for scheduled celebratory events. Some reviewers were not happy with significantly delayed postal deliveries and flowers arriving wilted or damaged after transit. A few other people also felt that missing cards, unexpected color substitutions, or incorrect delivery addresses completely ruined their special occasions.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers expressed delight with fresh blooms that... See more

Delivery service

People report ambiguous experiences with delivery service, as some reviewers express great satisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some consumers reporting completely smooth... See more

Quality

Customers consistently note ambiguous experiences with quality, as many reviewers report receiving fresh,... See more

Service

Users describe ambiguous interactions with service, highlighting exceptional experiences where consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Following my complaint about the flowers received ,Bouquets By Post duly sent a replacement bqt. However after 3 days the roses ( having been conditioned correctly - I am a qualified florist ) have d... See more

Rated 3 out of 5 stars

Further to my negative review sent on Monday I have now received an email apologising fo the service and flowers. I sent photos etc and they have agreed to send a further bouquet. I am grateful and no... See more

Rated 3 out of 5 stars

Flowers were bought for my sisters birthday as she lives a distance away. They arrived a day late at 10pm in the evening!! No birthday card in the flowers as was expecting. When I rang to complain I w... See more

Rated 4 out of 5 stars

The flowers were excellent but the card I also purchased for £4.99 I was so disappointed the peronalisation was fine but the card was like paper and also arrived damp from the flowers such shame but l... See more


Company details

  1. Flower Market
  2. also in
  3. Florist
  4. Flower Delivery

Written by the company

Bouquets By Post All are welcome to leave a review for us on Trustpilot. Please be aware that we are not paid members of Trustpilot; the majority of the reviews there are organic and may not have a valid order number. We feel we are best able to serve our customers by offering great, low-value bouquets while keeping our costs as low as possible. For any genuine customer issues, please contact our customer service team, who will be more than happy to help. Thank you, At Bouquets By Post we’re all about making people’s day brilliant We are independent Florists, we are not part of any network, we fulfill all orders direct. Bouquets By Post is home to the most freshest and vibrant flowers offering great deals on Bouquets By Post stunning arrangements and bouquets in the UK. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I'm sorry, or just to say hello, we've got you covered. We are convenient way to shop for flowers and at competitive prices you can count on us. With Bouquets By Post a smile is just a bouquet away. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(1,074)

562 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid.

Avoid.
Delivered a day late to the wrong door. Having missed the birthday, no formal acknowledgement, not even an apology. No responses to emails on the day these were supposed to arrived. Cannot reach anyone on the phone line when you manage to get the correct contact details.
Thoroughly let down and no ownership of the issue taken by the business nor even an offer of goodwill (a formal recognition and a formal apology would have sufficed).
Cheap for a reason. I'd advise spend a few quid more with a reliable firm. Although the money isn't the issue, the fact the flowers did not arrive on the occasion they were meant for and then delivered to a wrong door is not acceptable, compounded by the lack of ownership or apology.
Pretty poor.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bouquet

Ordered on a Wednesday. My friends got Saturday as instructed. They were beautiful, fresh and well received.

Will always use bouquets by posts.

Thank you

29 August 2026
Unprompted review
Rated 4 out of 5 stars

Excellent flowers ..... disappointing birthday card quality

The flowers were excellent but the card I also purchased for £4.99 I was so disappointed the peronalisation was fine but the card was like paper and also arrived damp from the flowers such shame but live and learn never buy a card again .... true rating would be flower 5* and card struggling to get to 1*

25 August 2026
Unprompted review
Rated 3 out of 5 stars

Following my complaint about the…

Following my complaint about the flowers received ,Bouquets By Post duly sent a replacement bqt. However after 3 days the roses ( having been conditioned correctly - I am a qualified florist ) have deteriorated badly. I am not impressed and would suggest that Bouquet by Post complain to their suppliers . They are doing themselves no favours by sending out poor quality flowers. I cannot recommend them .

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Don’t even deserve one star

Don’t even deserve one star. Ordered these flowers on the Wednesday to arrive on the Saturday, but off course they didn’t , but they were despatched on the Friday, arrived on the Monday, by Wednesday they were all wilted. The roses that were in were dead on arrival.

12 August 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointed with this delivery

Very disappointed with this delivery, I purchased the same brunch for my mums birthday in June and they were beautiful and lasted ages. I ordered the same for mum and dad's anniversary on Wednesday and when we spoke on the phone Thursday lunchtime she said they're already dying and sent me photos. Such a shame as the service offered was great 😔

19 August 2026
Unprompted review
Rated 1 out of 5 stars

No stars

No stars DISGUSTING COMPANY.
WARNING DO NOT USE THIS COMPANY
After paying for flowers to be delivered with 24hr Priority delivery and a email stating delivery date, these flowers were not even delivered even within their 2 day 48hr normal delivery time, without Priority delivery. They have gone to a completely different address as the recipient has now left the delivery address. Terrible customer service with just an automated reply to my emails. PLEASE DONT order from them as you may as well throw your money in the bin.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting place never order…

Absolutely disgusting place never order again. Put an order in, requested a delivery date, didn't get delivery just stuck in Royal mail post office in this heat overnight and for a whole day before being delivered the day after the requested time. Contacted customer service..done nothing but spill policy rubbish at me..please do not use this place

15 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look