Brillent friendly service and advice! A product was out of stock so Had a call from them the very next day (ordered late at night, when they were shut). giving me alternatives and after... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
'Boulders' service was great, especially being able to contact directly online. I'd orderd a climbing harness as per spec. and it was simply too small, so they replaced it with a larger size... See more
It's a tidy website, easy to navigate and find what you want. The discounts and pricing in general is very competitive, and as orders are free over £55.00, if you're going to be buying a number of thi... See more
This is the first time we have ordered from Boulders. Unfortunately, the chalk bags we ordered were not available in the colours our children had chosen. We received an extremely apologetic and poli... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful advice!
Excellent customer service. Quick delivery. Pricing is good!
Knowledable staff, prompt service, very competitive prices!
Choosing a gift for my daughter had excellent advice without pushy sales spiel!
fast easy and competative
I was going to get the boot bananas anway, but the free postage and cool website clinched it.
Friendly, knowledgable about products and speedy delivery A1
Thanks folks - will do business again.
The Mad Monkey kids shoes are great!
Amazing !
I've bought two lots of stuff from them now and its came in good times, perfect condition and no problems !
Excellent service from a team who really engage with their customers.
So glad I found this site on line. These people really are excellent - very competitive prices with speedy delivery and they even rang me before applying a free upgrade to my order. Received the shoes, slings and karabiners 24hrs later. What a good feeling to have top quality gear delivered to your door from people you just know you would like if you were to meet them face-to-face! Dave Tuck.
Here in under a week
Great product, delivered quickly. No despatch note, but that made the delivery within 4 working days a lovely surprise.
Fantastic and thoughtful service
This is the first time we have ordered from Boulders. Unfortunately, the chalk bags we ordered were not available in the colours our children had chosen. We received an extremely apologetic and polite message from Iwan, and changed our order. He then posted our order using "Special Delivery" at no extra cost, to ensure the parcel arrived on my daughter's birthday.
We were extremely impressed and my daughter was thrilled that her new bouldering shoes and chalk bag arrived on her birthday. We will DEFINATELY order from Boulders again, and recommend them to friends. Thank you!
Great service.
They answered my questions online, easy no fuss. They sent the shoes very quickly, they weren't a good fit so I call them to ask for a bigger size. They were very helpful over the phone and sent the replacements within a few days. Great service. Thanks...
Exception service and price
Purchased 2 harnesses for my daughters. Far cheaper than my local climbing shop and a far better range.
Spoke to Ben at Boulders for guidance and advice prior to purchase and he clearly wanted to help and give good advice rather than just sell me something.
Delivered very swift and very happy with the harnesses.
Customer service first class
wish they'd a bit wider range of products. otherwise just perfect.
l bought two pairs of five ten projects from boulders. a price really was a bargain. so was a shipping fee.they kept me informed of progress of a transaction which itself went smoothly.
Very quick delivery!
I ordered a pair of climbing shoes, which arrived really quickly. Unfortunately they didn't fit right so had to send them back to get a different size, which again arrived in a few days . Was very surprised (and happy) to be able to get my new shoes so quickly.
Great Value, Great Service
Really happy with the Five Ten Projects I bought here, at £45 they were a bargain and a great shoe, they arrived perfectly in time for me to compete in the rocfest in them - and they did well! Only slight downer is that there isn't a cheaper delivery option if you're not desperate to get them next-day.
Fast
Ordered some new climbing shoes for my partner and they were with me the next day
Very quickdelivery
Excellent postage service,
And very reliable also and a good variatey of show that is quite hard to find else where as in weird sizes... As a girl with size 3 feet I'm
Very impressed :)
Would happy use again
Found range of rock shoes very good decided on this pair due to nice bright colours, arrived within two days my 7 year old was made up with them after going to local rock club my son said they were most comfortable shoes he had worn, also like the fact was able to pay using paypal, would use boulders again.
Great service and great product.
Thanks for your excellent service. The climbing shoes were a really good price, were delivered quickly and are as good as expected.
Excellent!
Needed help with sizing for kids climbing shoes. Customer service was really helpful, speedy delivery, fab shoes, son delighted. Would use again
Very very pleased with my purchase, and very impressed at the speedy delivery.
I was very happy with my purchase it was the first time l have used them, l ordered my goods on one day about 1.30pm, l couldn't believe it when it arrived the very next day.
It was a present for my son and he was very pleased with it l would highly recommend them to all my friends and family and will definately be going back when l need anything else.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








