Borche Dudley good in store customer support regarding our freezer requirement. Clarity regarding terms of business, making arrangements for delivery (purchased Tuesday delivered and installed by Frid... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Honestly, I didn't want to buy a fridge freezer but mine had broken down. Rodney in store was super helpful, knowledgeable and gave me honest information about the products, enabling me to make my d... See more
Company replied
I have used Borshch for many years and they have always been brilliant! I have moved into my new property this week and have had 4 new appliances delivered today by Dwayne and Damian! They were br... See more
Really helpful, friendly staff, who were happy to answer all my questions. Brought my Tumble Dryer Wednesday had it delivered today Friday, really pleased! Must mention the delivery drivers, who phone... See more
Company replied
Company details
Written by the company
Borshch Electric is the leading independent appliance retailer for new and graded products. Established in 1982, Borshch is a family-run business, we operate across three stores located around the Midlands, we have stores in Birmingham, Erdington and Dudley. We Specialize in selling both new boxed and slightly marked freestanding and built-in gas and electrical appliances direct to the public at great prices. Over the 40 years of trading we have won multiple awards and served over one and a half million customers, please read our reviews and see what our customers have to say about us. Having opened our new destination showroom in Erdington where across two floors we have one of the largest displays of appliances under one roof in the country. please check out our website www.borshch.co.uk where you can take the visual tour of our Erdington and Birmingham Showrooms. We offer speedy and professional delivery and installation services with all appliances in store, to give you complete peace of mind on the appliances you purchase from us. In 2023 we Joined Euronics, Euronics is the Largest Electrical Buying Group in Europe, with 30 Member countries across Europe and 11,000 specialist stores and branches, reaching 600 million consumers. When you purchase a product from a Euronics store, you are capitalising on the buying power of a large company with all the savings that are associated with bulk buying. On top of which, you will benefit from the after sales service and customer care of a local, family run store who take pride in their attention to detail, to give you the very best service available. In essence you get the best of both worlds, including: Big brand names Competitive pricing Availability Local services After sales service Real people to talk to Euronics price match guarantee And much more.
Contact info
Pear Tree Lane, DY2 0QU, Dudley, West Midlands, United Kingdom
- 01384 571 879
4.9
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Borche Dudley good in store customer…
Borche Dudley good in store customer support regarding our freezer requirement. Clarity regarding terms of business, making arrangements for delivery (purchased Tuesday delivered and installed by Friday of same week. Delivery team polite, sociable and quickly installed new item and removed old appliance. Price of item competitive. Will continue to be a returning customer.
17 April 2026
Unprompted review
Excellent service
Went to look at gas hobs on Wednesday 18th Feb and by 20th it was all fitted in. Very good service, Tony was very helpful and polite. I have used them before for my oven and the service is very good. Would recommend them. The two lads that came to fit the hob from T.A.S Appliance Installers were also very efficient, very pleased with the whole service.
18 February 2026
Unprompted review
Andy and aaron was my delivery Team nd…
Andy and aaron was my delivery Team nd been very happu nd polite nd been very happy ow thank u soo muchh
11 February 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you for shopping with us and sharing your experience we really appreciate it. Please tell family and friends about us.
Andy and aaron have done a great job…
Andy and aaron have done a great job even taking the time to come back because I missed them the first time could ask for anything more they do a great job
9 February 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you for shopping with us and sharing your experience we really appreciate it. Please tell family and friends about us.
Could not fault Andy and Aaron when…
Could not fault Andy and Aaron when delivering my tumble dryer, very friendly and polite gentlemen. Thank you
5 February 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you for shopping with us and sharing your experience we really appreciate it. Please tell family and friends about us.
Ordered on line and paid for really…
Ordered on line and paid for really helpful the two men who delivered couldn't do enough for me they were so good
18 January 2026
Reply from Borshch Domestic Appliance Superstores - Dudley
Susan thank you for shopping with us and taking the time to leave this review we really appreciate it, PLease tell family and friends about us.
Aaron and Andy came out with my washing…
Aaron and Andy came out with my washing machine and done a brilliant job and very professional and friendly and checked it through if everything is in working order and it also arrived on time
22 January 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you for shopping with us and sharing your experience we really appreciate it. Please tell family and friends about us.
Had an oven taken away and new one fitted.
Had an oven taken away, delivered and fitted today all in 20 minutes by Andy and Aaron.
Really efficient and explained exactly what to do to prep the oven and even told me how to keep the cooker rings long lasting.
22 January 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you for shopping with us and sharing your experience we really appreciate it. Please tell family and friends about us.
Dwayne and daminon brilliant customer…
Dwayne and daminon brilliant customer service skills very friendly gentleman. Fitted washing machine fridge freezer a cooker in remarkable time. Very happy with the service. 😊
21 January 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you for shopping with us and sharing your experience we really appreciate it. Please tell family and friends about us.
Aaron & Andy have just delivered my…
Aaron & Andy have just delivered my fridge freezer amazing blokes very friendly the best out of all better than the D team :p
20 January 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Jemma thank you for shopping with us we really appreciate it Please tell family and friends about us
Aaron and Andy was great delivering my…
Aaron and Andy was great delivering my fridge freezer ! Very friendly and helpful. Highly recommended shopping with Borshch
20 January 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you we really appreciate the review and please do recommend us
Really helpful great service Aaron Andy
20 January 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you for shopping with us and sharing your experinece we really appreciate it Please tell family and friends about us.
Very professional and kind service from…
Very professional and kind service from Dwanyn and Damion
16 January 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you for shopping us and sharing your experience, Please tell family and friends about us.
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you Richard for shopping with us and sharing your experience please tell family and friends about us
New Washing Machine
Dwayne and Damian very friendly and professional fitted in no time all rubbish taken away
16 January 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Maxine thank you for shopping with us and sharing your experience Pleasae tell family and friends about us.
Fridge freezer/ Washing Machine to 2nd floor flat
Just had fridge freezer and washing machine delivered and installed. Quick and efficient with excellent service from Damien and Dwayne. The guys were superb and a credit to the business with great customer service.
16 January 2026
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you for shopping with us and sharing your experinece we really appreciate it, All of the team worj so hard and we love it when this is regognised. Please tell family and freinds about us
Thank you Dwayne and Damian!
I have used Borshch for many years and they have always been brilliant!
I have moved into my new property this week and have had 4 new appliances delivered today by Dwayne and Damian! They were brilliant! Manouvered everything into place with great care and were both polite & friendly! Great customer service! Thank you both so much!
14 January 2026
Unprompted review
Fridge freezer purchase
Honestly, I didn't want to buy a fridge freezer but mine had broken down. Rodney in store was super helpful, knowledgeable and gave me honest information about the products, enabling me to make my decision. Delivery is quick. The guys really helped me out today, I'd have no hesitation recommending the team at the Dudley branch!
14 December 2025
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Jane thank you so much for shopping with us and reviewing us we really appreciate it. Please recommned us to family and friends.
Brilliant store
Really good customer service.
Matt was brilliant took his time to explain all the dishwashers I looked at. Purchased from here before few years ago reason I went back. Great range of appliances at great prices.
12 December 2025
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Mal thank you for being a loyal customer we really appreciate it and thank you for taking the time to review us. Please recommned us to family and friends.
I come here for the 1st time
I come here for the 1st time. And have to say amazing customer service, Tony explaned everything in details, put out minds at rest, you would never get there no where else, different 5 start service, thanks Tony 👍🏼
3 December 2025
Unprompted review
Reply from Borshch Domestic Appliance Superstores - Dudley
Thank you for shopping with us and the 5 stars we really appreciate it, Please recommned us to family and friends.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.