BorrowMyDoggy Reviews 

2,104
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 259 reviews, reviewers had a great experience with this company. Customers consistently find the platform easy to use, highlighting its user-friendly interface and straightforward process for connecting with others. Many appreciate the simplicity of setting up an account and navigating the website, making it easy to find suitable matches and arrange meetings. Reviewers often praise the positive interactions with staff and other members, noting the genuine love for dogs and the flexibility in arrangements. However, some people were dissatisfied with the service, mentioning difficulties in finding willing matches despite being members for a long time. A few other people also felt that the staff were rude and unhelpful, leading to an unprofessional overall experience. There were also instances where communication was an issue, with some messages not reaching non-premium members, and a perception that some users sought free dog care.

What people talk about most

Service

Consumers find the service to be ambiguous, with some reviewers having very positive experiences, finding... See more

Staff

People report ambiguous experiences with staff, with many finding lovely, reliable, and caring individuals... See more

User experience

Users describe positive interactions with the user experience, often highlighting the platform's ease of use... See more

Website

Customers had ambiguous experiences with the website, with some finding it a great idea and easy to navigate,... See more

Subscription

Clients share ambiguous opinions on subscription, with some finding it well worth the cost for benefits like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We joined up to borrow my doggie to enable us to make a furry friend in our neighbour hood .. we where soon delighted to befriend a lovely dog who we have bonded to so well .. he comes to us twice a w... See more

Company replied

Rated 5 out of 5 stars

I do look forward to having Ronnie visit me for a few hours every few days We have only just met but Ronnie is happy to sit on my knee and be fussed When I lost my own dog last year, I was heart b... See more

Company replied

Rated 5 out of 5 stars

I met my borrowers owners today of Tiggy and Tiggy herself, it was a lovely first meet and great at my home Tiggy was a little nervous at first but soon with a little encouragement she seemed to sett... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t getting any response from my messages and was about to give up. Granted, some of my messages were to none premium members and they weren’t receiving alerts to tell them they had a m... See more

Company replied


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet Boarding Service
  5. Wellness Program

Written by the company

Connecting dog owners with local dog borrowers for walks, weekends and holidays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(2,104)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience is made great by the…appearance of energetic poodle

My experience is made great by the kindness of dog owner and her willingness for me to have her dog . We are building up quite nice rapport. It just makes me feel better to see her dog after losing my 16yr old man, my husband and I enjoy her visits so much

14 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this. We're so glad that the kindness of the dog owner has made your experience such a positive one, and that you’re building such a lovely rapport together.

We’re especially touched to hear how much these visits mean to you after your loss. Saying goodbye is never easy, and it’s heartwarming to know that spending time with another pup is bringing comfort to both you and your husband. That’s exactly the kind of connection our community is all about.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I absolutely love this app

I absolutely love this app. I've met the nicest most special people on here. They just love dogs and are not money motivated. I have 2 pugs and they love all of their new human friends. And it's great for me to have back ups for walks or when I need to go out for too long to leave them. Brilliant app that seems to attract good peeps. I recommend it all the time.

18 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for this absolutely lovely review! It truly means the world to us to hear how much you and your two pugs are enjoying the BorrowMyDoggy community.

Best woofs,
The BorrowMyDoggy Team

Rated 3 out of 5 stars

Non existant phone line

Don’t even bother trying to phone them. They have an automated message saying they’re busy. I’ve called multiple times on multiple days and still can’t get through to a person. Very inconvenient.

16 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your experience, we’re really sorry to hear how frustrating this has been. We completely understand how inconvenient it feels to call multiple times and not be able to get through to a person.

At busy times, our phone lines can reach capacity, which is why you may hear an automated message. Our team is often able to respond more quickly via email or live chat, and we’d love the chance to look into what you need help with and get things sorted for you as soon as possible.

If you can, please reach out to us directly with your account details so we can assist further.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

All round a great experience

I've met some lovely people through this site who have been very useful, plus kind and thoughtful towards me and my dog lady. A great idea and thing to join. Easy to use and navigate.

13 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for taking the time to share this lovely review.

We’re so happy to hear that you’ve met such kind, thoughtful people through BorrowMyDoggy, that’s exactly what our community is all about. It’s wonderful that both you and your dog lady have benefited from those connections.

Thank you for being part of our community and for trusting us with your dog’s adventures.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Happy Borrower

Borrower here who wanted experience with different breeds as we're hoping to get a dog later in the year. I also wanted to enjoy more fresh air. I matched quickly with two owners & have already met/walked "Bobbie" who's ADORABLE. Hoping to meet more soon

1 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing your experience! It’s wonderful to hear that you joined BorrowMyDoggy to get to know different breeds ahead of welcoming a dog of your own - what a thoughtful (and pawsome!) way to prepare.

We hope you continue meeting more furry friends and enjoying lots of happy walks along the way. Wishing you all the best as you get closer to finding the perfect pup for your own family later this year.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Borrow my Doggy is an amazing service

Borrow my Doggy is an amazing service.
After covid I was very depressed and anxious. Thanks to BMD I met a dog who has changed my life for the better.
I tell people all the time about BDM, especially if you love dogs and are not able to have or afford one. It also gives you the opportunity to find out about different breads etc.

8 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this. We’re truly touched to hear how BorrowMyDoggy has made such a positive difference in your life. Dogs really do have a special way of helping us heal.

Thank you for being such a valued part of the BorrowMyDoggy community, stories like yours remind us why we do what we do.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

My last two borrowed dogs were well…

My last two borrowed dogs were well behaved.

9 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this, we're so pleased to hear that your last two borrowed dogs were well behaved.

We hope you have many more happy walks and tail wags ahead. Thanks for being part of the pack!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Perfect for anyone that's lost a dog

I couldn't recommend BorrowMyDoggy more! We lost our dog Django last year but aren't in a position to get another one for a while. We joined BorrowMyDoggy and now walk a huge Saint Bernard called Ginny who our kids LOVE. We literally borrow her as our own - we walk her and then take her home and she lies on the sofa for a cuddle. It gives us the perfect snippet of dog time!

8 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this. We’re so sorry to hear about Django. Losing a dog leaves such a big pawprint on your heart, and it’s completely understandable not to feel ready for another just yet. It’s wonderful to hear that Ginny has brought that joyful snippet back into your lives.

Thank you for being such a lovely part of BorrowMyDoggy and for giving Ginny so much love. It sounds like a true win-win (or woof-woof!) for everyone involved.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

A good way to introduce a dog to a prospective owner.

I found Borrow my doggie easy to navigate and took my little dog Snowy to meet a young 7 year old young lady who enjoyed his company for a couple of hours so they got to know each other. I think the site is ideal for young and old alike to get some idea as to what it is like to own a dog and perhaps find a breed they enjoy the company of.

8 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review. We’re thrilled to hear you found BorrowMyDoggy easy to navigate and that Snowy enjoyed meeting his new friend. Those first get-to-know-you moments are always so special. It sounds like a wonderful couple of hours for both of them.

Thanks again for being part of the BorrowMyDoggy community and for helping create such positive experiences.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Recently joined Borrowmydog

Recently joined Borrowmydog, easy to navigate.
Made contact with my first pooch/owner, and now walk their dog.
Have also been approached by another owner/dog too.
I like that I have total control of when I walk their dog , if available.
So it's a win win for all!

7 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for taking the time to share this lovely review, we’re thrilled to hear you’re enjoying your experience so far.

It’s great to know you found the platform easy to navigate and that you’ve already made your first connection and are out walking your new pooch. Flexibility is such an important part of making BorrowMyDoggy work for everyone. A true win-win (or woof-woof!) for dogs, owners, and borrowers alike. Thanks for being part of our community.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Wonderful service!

I'm disabled so I my dog doesn't get enough exercise.
I only let those with an upgraded membership borrow my doggy as they will have used their bank card.
Thre borrowers are wonderful, dog loving people who, for whatever reason, can't have a dog of their own.

5 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Jacky,

Thanks so much for taking the time to share your experience with us and we're so happy to hear you've found some lovely borrowers to match with via the site :)

It's lovely to know that the matches you've made have made a difference to yourself and your borrowers lives - thanks for helping us share the love of dogs!

Best woofs,
The BorrowMyDoggy team

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, connected with a local dog owner and set up first meeting with ease. Would recommend.

5 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi KK,

Thanks so much for taking the time to give us some feedback on the site. Knowing it's easy to navigate for our members is super impawtent to us.

We're so happy to hear you've made your first match - do let us know if you need any assistance along the way and thanks for helping us share the love of dogs!

Best woofs,
The BorrowMyDoggy team

Rated 2 out of 5 stars

Have been on this four years +

Have been on this four years + , and so far no reliable match

4 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave us a review, and we’re really sorry to hear this has been your experience. We completely understand how frustrating it must feel to be part of BorrowMyDoggy for so long without finding a reliable match, that’s certainly not the journey we’d want for you.

Matching can sometimes take time as it depends on things like availability, location, preferences, and how active members are in your area. We’d love the chance to look into your account with you, review your profile and settings, and see if there’s anything we can do to improve your chances of finding the right match . Please reach out to our support team with your account details so we can help more directly.

Thanks again for your honesty and feedback.

The BorrowMyDoggy Team

Rated 5 out of 5 stars

Fantastic Experience

Borrow My Doggy has been a fantastic experience. We have looked after some lovely dogs and made lifelong friends. I would recommend it to anyone.

31 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Sarah Gladstone,

Thanks for taking the time to leave us a review.

We’re thrilled to hear that you’ve had such a fantastic experience, looked after some wonderful dogs, and even made lifelong friends along the way.

That sense of connection, between people and pups, is exactly what BorrowMyDoggy is all about.

Thanks for the recommendation too, it really means a lot to us and helps our community continue to grow into one big happy pack.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Life transforming for me and my dog

my dog became sad and anxious about being alone when her sister died, in addition I started to have to limit my working from home unexpectedly. BorrowmyDoggy was a lifesaver for us all. We have had a few, long term borrowers who love my dog as much as we do. She is happy, I’m delighted. She now has it confirmed what she always thought…. EVERYONE LOVES HER. 😂 Been a member now for 7 years and couldn’t be happier, sure people don’t always respond, thats to be expected and not the website’s fault, persevere.

30 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Alexa Storey,

Thanks for taking the time to leave us a review.

We’re so sorry to hear about the loss of your dog’s sister, but we’re incredibly glad that BorrowMyDoggy could be there for both of you during such a difficult transition.

It’s heart-warming to hear how having long-term borrowers has helped your dog feel happy, loved, and far less alone and it sounds like she’s absolutely right in her conclusion that everyone loves her!

Seven years as a member is amazing, and we’re so grateful for your trust and for being such a big part of our community. You’re absolutely right too, sometimes it takes a bit of perseverance, but when the right matches come along, it can truly be life-changing.

Thank you again for your kind words, and please give your very special girl a big cuddle from us!

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

You have to pay £48.99 in one to send and receive messages!

You have to pay £48.99 in one go to be able to send and receive messages, without this you cannot do anything on the site, this is a lot to pay in one go. They should at least allow monthly payments, that would give customers piece of mind, knowing one month you may not find someone but then the next month you could try again, then maybe if you have no joy after 3/4 months you can decide whether to carry on with a small payment of £4.08 per month. They'd have a lot more custom if this was the case and a lot less bad reviews. I am not interested in the 30 day money back if it doesn't work (which is what they will probably reply to this review with), that is no good and as I hear from other reviews some never get the money back! It could take a few months to find a borrower, just allow people to pay monthly!

30 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Melanie,

Thanks for taking the time to leave us a review.

We really do appreciate the honest feedback.

We completely understand that paying the full £48.99 upfront can feel like a big commitment. The membership includes a full year of access and covers safety features like third-party insurance and 24/7 vetline support, but we know flexibility is important and your feedback around monthly payments is noted and appreciated.

We’d also love to reassure you that our 30-day money-back guarantee is absolutely available to all members, as long as no contact details have been exchanged, and the insurance or vetline haven’t been used, you’re fully eligible for a refund.

And whether you're a free or premium member, we encourage everyone to get in touch with us as soon as they need support, even if it’s on day one.

Our friendly Help Team is always happy to review matches in your local area, offer tips to improve your profile, and even reach out to members on your behalf to help get things moving.

Thank you again for your feedback, it really helps us improve the experience for all our members.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Great dogs and people to meet.

I not only met and walked Ted a lovely miniature poodle, but also made firm friend with the whole family. Excellent to know that you are insured whilst walking someone else's lovable dog.

27 January 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Alison M M,

Thanks for taking the time to leave us a review.

It’s wonderful to hear you’ve connected with Ted and built such a strong friendship with his whole family, that’s what we love to hear!

BorrowMyDoggy is all about creating meaningful bonds, not just between people and pups, but also within local communities.

We're also really glad you mentioned the insurance, every premium borrower on our platform is covered with our insurance and 24/7 vet line, giving peace of mind to both owners and borrowers while they enjoy those special moments together.

Thanks again for sharing your experience, we’re so happy to have you as part of the pack.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I have met a lovely young couple who walk Louie

I have met a lovely young couple who have taken Louie out for 2 long walks. I am very grateful to have them in Louie’s life.❤️

23 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi suzie williams,

Thanks for taking the time to leave us a review.

We’re so happy to hear that you’ve connected with a lovely young couple who’ve taken Louie on some wonderful long walks. It’s such a joy when matches work out so beautifully! Stories like yours are exactly why BorrowMyDoggy exists, to help dog owners find trusted, local people who genuinely love spending time with dogs, all while enriching lives on both ends of the lead.

It sounds like Louie’s made some fantastic new friends, and we’re thrilled he’s getting the exercise, companionship and extra tail wags he could possibly want.

Thank you for being part of our caring community, it’s your trust that helps make these special connections paw-sible.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Throughly recommend

I joined whilst I was furloughed during Covid, due to my schedule being unpredictable at the time, I never got the chance to be matched with anyone.

I rejoined in May 2025, I was matched with a wonderful 1 year golden retriever (who I see pretty much every week and now provide basic recall training for)
Due to my preference of bigger dogs and working with welfare dogs in my profession I have had wonderful messages from owners reaching out.

I would advice new borrowers who are thinking of joining up to pay to become a more active member as owners respond more knowing you are active on the site (just a thought of course)

I took on my second dog (4 year old German Shepherd) in Nov 2025 who’s been a delight to have on the odd overnight stay.

Had nothing but positive energy from BMD, as I cannot own my own dog right now, it’s a great feeling know long you’re able to help out!

12 May 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hey Nat,

Thanks for taking the time to leave us a review.

We have loved hearing about your BorrowMyDoggy journey and what a heartwarming read! 💚

It’s wonderful to hear how you’ve gone from first joining during furlough to now having regular time with not one, but two amazing pups! Your golden retriever and German Shepherd sound like a dream duo, and we’re so glad BorrowMyDoggy could help make those connections possible.

We really appreciate your thoughtful advice for new borrowers, too. Being an active premium member does help owners feel more confident when reaching out, so it’s a pawsome tip!

We’re tail-waggingly happy that the community has brought such positive energy into your life. Thank you for helping dogs and owners alike, it’s truly what our community is all about.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

A great way for dog owner and dog borrower to connect

Borrow My Doggy made it easy for me to match up with somebody who needed an extra bit of help with their dog. Premium membership (a fraction over £1 a month for the borrower) means you have 3rd Party and vet insurance, giving you peace of mind, so it's well worth it.
I would recommend Borrow My Doggy to anybody.

21 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Jill Garnett,

Thanks for taking the time to leave us a review.

We’re so pleased to hear that BorrowMyDoggy helped you find a great match and made it easy to connect with someone who needed a helping paw.

It’s wonderful to know that you’ve found value in the Premium membership too, the added peace of mind from third-party and vet insurance is something we know means a lot to many of our members, and we're glad it's given you confidence in your borrowing experience

Your kind recommendation means the world to us, and we’re so happy to have you as part of our caring community, bringing people and pups together in such a special way!

Best woofs,
The BorrowMyDoggy Team

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