BorrowMyDoggy Reviews 

2,104
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers had a great experience with this company. Customers are really happy with this company, finding it to be a great platform that effectively connects dog owners and borrowers. Many appreciate the ease of finding suitable matches and the straightforward process of setting up accounts and profiles. The user experience is consistently praised for being friendly, well-designed, and enjoyable, making it simple to navigate and connect with others. However, some customers also noted that the service can be ambiguous, with issues arising when non-premium members don't receive message alerts, affecting communication. A few other people also felt that finding a willing match can be challenging, with some experiencing a lack of commitment from potential borrowers or owners looking for free dog care. Additionally, some reviewers were not happy with the customer service experience, finding it to be unprofessional.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many praising it as a great way to connect with dog... See more

Staff

Customers had positive experiences with staff, often praising their efficiency, friendliness, and... See more

User experience

Consumers find the user experience to be positive, highlighting the platform as a great and easy-to-use way... See more

Website

Clients share ambiguous opinions on the website, with many praising its ease of use and the ability to... See more

Subscription

People report ambiguous experiences with subscription, with some finding it well worth the cost for benefits... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met my borrowers owners today of Tiggy and Tiggy herself, it was a lovely first meet and great at my home Tiggy was a little nervous at first but soon with a little encouragement she seemed to sett... See more

Company replied

Rated 5 out of 5 stars

I do look forward to having Ronnie visit me for a few hours every few days We have only just met but Ronnie is happy to sit on my knee and be fussed When I lost my own dog last year, I was heart b... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t getting any response from my messages and was about to give up. Granted, some of my messages were to none premium members and they weren’t receiving alerts to tell them they had a m... See more

Company replied

Rated 5 out of 5 stars

Having recently moved to a different part of the country we needed to find reliable dog care for when we were away. We found BorrowMyDoggy gave us the choice we required and signed up straight away... See more

Company replied


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet Boarding Service
  5. Wellness Program

Written by the company

Connecting dog owners with local dog borrowers for walks, weekends and holidays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(2,104)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dog Walker Experiences

I have been a member of Borrow My Doggy for six months. I joined in order to gain dog-walking experience before becoming a dog walker.

I did not have many responses when I messaged dog owners initially but after researching dog training techniques and writing messages relevant to individual dog owners, I'm now walking nine dogs.

Some dog owners treat you like their staff, which is an entertaining experience but mostly I have found owners to be very polite and grateful for the help. It's a great way to meet interesting people.

Be sure to meet up in a park local to you and carefully observe how the dog and owner interact with other dogs and members of the public before committing to walking the dog.

The Borrow My Doggy App is a very user friendly.

27 May 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing such a thoughtful and detailed review. We’re delighted to hear BorrowMyDoggy has helped you gain valuable dog-walking experience and build connections with so many lovely dogs and owners over the past six months.

It’s wonderful that your persistence and personalised approach paid off, walking nine dogs is an amazing achievement! We also really appreciate you sharing practical advice for others in the community about meet-ups and getting to know both the dog and owner beforehand. Building trust and making sure everyone feels comfortable is such an important part of creating safe and happy matches.

We’re also glad to hear you’ve found the app easy to use and that, overall, you’ve had positive experiences meeting interesting people along the way. Thank you again for being part of the BorrowMyDoggy community and for taking the time to support others with your insights.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

We used BorrowMyDoggy and found a…

We used BorrowMyDoggy and found a lovely couple who supported our dog, Didi when we were at work. They were lovely people and we are now ready to try again.

28 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you for sharing your experience with us! We’re so happy to hear that Didi found such a lovely couple to support her while you were at work. It’s wonderful when connections made through the community turn into such positive experiences for both dogs and humans alike.

We’re excited to hear you’re ready to try again, and we hope Didi has many more happy adventures ahead. Thank you for being part of the BorrowMyDoggy community.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

This has been a god send to me

This has been a god send to me, giving me exercise, canine companionship and friendships, after losing our dog and not being in a position to rescue another at the time. I have now walked 6 different dogs over this time and all have been lovely. I would just recommend getting to know each dog well first before allowing them off lead. A whistle has also proved very successful.xx

22 May 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing your experience with BorrowMyDoggy. We’re so happy to hear the community has brought you companionship, friendship, and plenty of lovely walks during such a difficult time after losing your dog. It’s wonderful that you’ve now walked six different dogs and built such positive connections along the way.

We also really appreciate you sharing your thoughtful advice about getting to know each dog before letting them off lead — and we love the whistle tip too!

Thank you again for being such a valued part of the BorrowMyDoggy pack.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Surprisingly straightforward

I feel we were very lucky in finding a perfect match so quickly. It has been invaluable, as we are not in a position to have a full time dog, but the support and stability that it gives my son is invaluable. It was so simple and I assumed that there would be a lot of red tape, but the contract is really between owner and borrower.

28 September 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing your experience. We’re so happy to hear that you found such a perfect match so quickly, and that the companionship and consistency has been so valuable for your son. Creating those kinds of meaningful connections is exactly what BorrowMyDoggy is all about.

It’s lovely to hear that the process felt simple and straightforward too. We know many people expect lots of red tape, so we’re glad the flexibility between owners and borrowers helped make things easy while still building trust and understanding.

Wishing you, your son, and your four-legged friend many more happy adventures together.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

It won't let me terminate my membership.

I had no problem with Borrow My Doggie until I tried to shut down the app and come off it. It seems there is no way to do this. I contacted the helpline several times and no one has got back to me. It has really become an annoyance.

20 May 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave us a review, and we’re really sorry to hear how frustrating this experience has been for you. We completely understand how disappointing it is when you’re trying to close your account and don’t receive the support you need.

Members can close their account and stop their membership, but it sounds like we’ve fallen short in helping you through that process and responding to your messages. That’s certainly not the experience we want anyone to have.

Please could you contact us again via support and include the email address linked to your account so we can look into this properly and help resolve it as quickly as possible.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Was surprised by a) the low price and…

Was surprised by a) the low price and b) how many dogs there were local to us! We found one immediately and my son and I walk him regularly. Great website.

3 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for your lovely review! We’re so happy to hear you were pleasantly surprised by both the membership price and the number of local dogs nearby, sounds like a paw-fect match was waiting just around the corner.

It’s wonderful that you and your son have found a dog to walk regularly together. Creating those kinds of local connections and happy moments is exactly what BorrowMyDoggy is all about.

Thanks again for being part of the community and for sharing your experience.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

What a fantastic idea this is

What a fantastic idea this is. My large doggy was hard to handle and didnt want anyone to be responsible for her so I didn't end up using the service , but great communication

19 May 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for your kind words and for taking the time to leave a review. We’re really glad to hear you had a positive experience with our communication, even if you didn’t end up using the service in the end.

We completely understand that larger dogs can sometimes need a very particular match, and finding the right person to care for them is so important. We truly appreciate you considering BorrowMyDoggy and hope your lovely doggy is doing well!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Very good way to find dog walkers nearby

Very good way to be introduced to people nearby who may be keen to take our dog for a walk. We have started a relationship with a local
couple and all seems to be going well.

1 May 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share your experience! It’s wonderful to hear that BorrowMyDoggy has helped you connect with people nearby and start building a great relationship with a local couple.

Creating those trusted, friendly connections is exactly what our community is all about, and we’re so glad things are going well so far. Wishing you, your dog, and your new borrowers many happy walks ahead.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Very reassuring.

Very reassuring that you know your dog is going to be in very safe hands while you are at work.

7 May 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for your lovely review! It means a lot to hear that you feel confident your dog is in safe, caring hands while you’re at work. That peace of mind is exactly what our community is all about, happy dogs and happy owners.

We’re so glad BorrowMyDoggy is helping make your days a little easier (and your dog’s a little more fun-filled!).

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Hidden subscription fee of over £50

Hidden subscription fee of over £50. Crazy work from this website/App. Wonder what they use the money for

10 May 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review. We’re sorry to hear you were surprised by the membership fee and that your experience hasn’t felt worthwhile.

BorrowMyDoggy works on a subscription model, which is outlined before signing up, and the membership helps us run the platform, support our community, and maintain safety features for members and their dogs. Borrowers don't charge on top to look after your dog so it is the only cost involved.

We’d be happy to look into this further with you and answer any questions about your membership. Please reach out to our support team with your account details so we can help directly.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

I was recommended borrow my doggy from…

I was recommended borrow my doggy from my Aunt, who got a lovely normal women straight away!
The first lady I got talked about self harm alot and I couldnt get her out my house for 4 and a half hours.
Other lady sent me a go fund me link trying to get money for a schizo defective disorder treatment!
A man i got was confused thinking it was a dogging site and messaged me ending it as his wife had found out and he told me he had to leave the site.
Now I realise, yes these people are police checked but that doesnt cover serious mental illnesses n well I just dont know how to explain the dogging situation, I was left confused!
Dont use it please, I was single and pregnant and I dont think it was safe.

31 December 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review. We’re really sorry to hear about your experience, especially at a time when you were pregnant and understandably wanting to feel safe and supported.

BorrowMyDoggy is designed to help build trusted connections between local dog owners and borrowers, and we understand how unsettling these interactions must have felt for you. While all members have to complete safety checks to communicate with members, we also rely on community reporting and moderation to help maintain a positive and safe environment for everyone.

We take reports like this very seriously, including inappropriate behaviour or messages that make members feel uncomfortable. If you haven’t already, please contact our support team directly with the details of these interactions so we can investigate further and take any necessary action on the accounts involved.

We’re sorry your experience didn’t reflect the friendly, trustworthy community we aim to create.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

BorrowMyDoggy helped me fill a hole in my life

I used BorrowMyDoggy to fill a gap in my life when I said goodbye to my dog. I was easily able to find lovely dogs to walk when I can but I also know that I am helping their owners out when they are busy. It is coming up to a year since I joined and I now have a couple of lovely Labradors I walk and look after and two little Jack Russell crosses who I take out most days. I recommend anyone who would like a dog in their life but can't have one permanently to try it out.

7 May 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing your experience with BorrowMyDoggy. We’re so glad the community could help fill that dog-shaped gap in your life after saying goodbye to your own pup. ❤️

It’s lovely to hear that you’ve built such special bonds with your regular dogs. Knowing that members can enjoy all the joy, companionship, and tail wags of having dogs in their lives, while also helping busy owners, is exactly what BorrowMyDoggy is all about.

Thank you for recommending us, and for being such a valued part of the community over the past year.

Best woofs,
The BorrowMyDoggy Team

Rated 3 out of 5 stars

It took about 6 weeks for anyone to…

It took about 6 weeks for anyone to answer my requests to walk a dog, as most had not paid the premium to be able to communicate with people.
I felt one or two people were looking for more than the group is set up to offer, ie quite a lot of free dog care and walks.
I have at last found a good match which is a friend of a friend, as it happens, and I enjoy my walks with the dog very much.

22 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your experience. We really appreciate the balanced feedback.

We’re sorry it took a while to hear back from local owners. Response times can vary depending on availability in the area, and you’re right that messaging on BorrowMyDoggy works when both members have an active membership, which can sometimes slow things down initially. That said, once a few connections are made, things usually pick up more quickly.

We also understand your concern about expectations. BorrowMyDoggy is built around mutually beneficial arrangements, companionship for the dog and owner, and enjoyable time with a dog for the borrower, rather than regular free pet care. If anything ever feels misaligned, our team is always happy to help guide or step in.

It’s lovely to hear that you’ve now found a great match and are enjoying your walks together. Especially with that added “friend of a friend” connection, which often makes things even more special.

If you ever need help finding additional matches or have questions, we’re always here for you.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Perfect for me!

I live in a small flat and am out most of the time. I can't afford the vet's bills and food associated with having a pet. Borrow my Doggy is a perfect solution for me.

I matched very quickly and love walking a local dog. The relationship with the owner is pleasant and flexible. The benefits of regular contact with a dog include improved physical and mental well being. I'd recommend! 🐕

5 May 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for taking the time to share this lovely review!

It’s wonderful to hear how BorrowMyDoggy fits so well into your lifestyle, especially with a busy schedule and limited space. Creating those win-win connections, where borrowers get all the joy of dog companionship and owners get a helping hand, is exactly what our community is all about.

We’re so happy you matched quickly and found a great local dog (and owner!) to build a flexible and enjoyable relationship with. And you’re absolutely right—regular time with dogs can do wonders for both physical and mental wellbeing.

Thanks again for recommending us and for being part of the pack!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

A BRILLIANT idea which benefits dog…

A BRILLIANT idea which benefits dog owners, dog walkers and the dog itself. A WIN for all concerned.
I`ve personally found THREE lovely people who - between them - give my rescue dpg the much need exercise which I (with mobility problems ) am unable to manage.
Thoroughly recommend

26 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for this lovely review, it really means a lot to us!

We’re so happy to hear that BorrowMyDoggy has been a win-win (or should we say win-win-woof!) for you, your rescue dog, and the wonderful people you’ve met along the way. It’s especially heartwarming to know your dog is getting the exercise they need, while you’ve been able to build a small, trusted circle of helpers, that’s exactly what our community is all about.

Thank you again for your recommendation and for being such a valued part of BorrowMyDoggy.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Very positive interaction with owners…

Very positive interaction with owners and the dogs love the time with the dogs we’ve borrowed Happy to continue our journey with you

3 May 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for your lovely review! We’re really happy to hear you’ve had such positive interactions with owners, and that the dogs are loving their borrowed time too.

It’s wonderful to have you continuing your BorrowMyDoggy journey with us - thanks for being a part of the community!

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

complete waste of time

complete waste of time. Paid £50 for a year and in that year hardly anyone answers your messages. I had 1 person to look after Alfie for the day and thats it.

2 May 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your experience, and I’m really sorry to hear it felt like a waste of time, especially after committing to a full year. We completely understand how disappointing it must be to have had so few responses, particularly when you were hoping to find more help for Alfie.

BorrowMyDoggy works by connecting local dog owners and borrowers, so response rates can vary depending on location, timing, and how profiles and messages are set up. That said, having only one successful match in a year is certainly not the experience we want for our members.

We’d really like to look into this for you and see how we can help improve things – whether that’s reviewing your profile, offering tips to boost replies, or exploring what options might be available. If you’re open to it, please reach out to our support team with your account details so we can take a closer look.

Thanks again for your feedback, it really helps us improve.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Help with walking

I needed some help with walking my dog whilst recovering from an operation. I have found couple of lovely ladies who helped out.

1 May 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing your experience.

We’re really glad to hear that you were able to find a couple of lovely local dog lovers to help out while you were recovering, that’s exactly what BorrowMyDoggy is all about. It’s wonderful when our community can step in and lend a helping paw when it’s needed most.

Thanks for helping us share the love of dogs! 🐾

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I have found a brilliant dog and owner

I have found a brilliant dog and owner. I love my walks with him and have been walking him for over 14 months. His owner is flexible with dates and times too.

29 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing this lovely review!

It’s wonderful to hear you’ve found such a brilliant dog and owner, and that you’ve been enjoying walks together for over 14 months! That kind of long-term bond is exactly what BorrowMyDoggy is all about, and it’s great to know the flexibility from the owner has made it even easier to keep those tails wagging.

Wishing you many more happy walks together 🐾

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

A great experience for me

A great experience for me. I'm so glad that I joined

8 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for your lovely review! We’re delighted to hear you’ve had such a great experience and that you’re glad you joined the BorrowMyDoggy community.

It’s all about creating happy connections between people and dogs! Thanks again for being part of the pack 🐾

Best woofs,
The BorrowMyDoggy Team

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