BorrowMyDoggy Reviews 2,064

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers had a great experience with this company. Customers frequently highlight the user-friendly nature of the website and the overall positive experience. Many people appreciate the simplicity of the process, finding it easy to navigate and connect with others. The service is often described as invaluable, providing a great way for dog lovers to interact with pets and for owners to find reliable care. However, some people were dissatisfied with the service, noting difficulties in finding suitable matches or receiving replies. A few other people also felt that the staff could be unhelpful or rude, and some experienced issues with account access after paying for the service.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express gratitude, highlighting the invaluable... See more

Staff

Consumers find staff to be ambiguous. While some reviewers praise the kindness, helpfulness, and genuine care... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the platform and app very... See more

Website

Users describe ambiguous interactions with the website. Some reviewers praise the site as a great idea,... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers report positive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Borrow my doggy sounds like a good idea. In principal. I must have sent out 30 messages to people who are supposed to be interested in being a "borrower" and out of those 30 messages I have one borrow... See more

Rated 3 out of 5 stars

It took about 6 weeks for anyone to answer my requests to walk a dog, as most had not paid the premium to be able to communicate with people. I felt one or two people were looking for more than the... See more

Company replied

Rated 5 out of 5 stars

We’ve borrowed a few dogs locally which we have loved. Myself and my girls feel it’s an amazing experience getting to know the owners and their pets and enjoying their company. It gives us motivatio... See more

Company replied

Rated 5 out of 5 stars

I live in a small flat and am out most of the time. I can't afford the vet's bills and food associated with having a pet. Borrow my Doggy is a perfect solution for me. I matched very quickly and lo... See more

Company replied


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet Boarding Service
  5. Wellness Program

Written by the company

Connecting dog owners with local dog borrowers for walks, weekends and holidays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

It's made very clear and simple how to…

It's made very clear and simple how to navigate the process of possibly contacting a doggy and owner.I especially enjoy reading owners descriptions of how very much their dogs mean to them.Also their character and sometimes little quirks.etc.Great fun.

28 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share this lovely feedback! We’re really glad to hear you’re enjoying how simple and clear the process feels, that’s exactly what we aim for.

It’s wonderful to have you as part of the community, here’s to many more fun discoveries and waggy encounters!

Best woofs,
The BorrowMyDoggy Team

Rated 2 out of 5 stars

Disappointed!

Not many responses to us considering that we have paid £12!!! Not good value yet!
We are Bridgie and Andrew Penwarden in Renoir court PO22 9AY, We would like to walk non-pullers on lead! within a three mile radius as petrol so expensive! Also was nipped (no blood drawn, when I fondled a Jug's ears and feel a warning not to do so should have been given/1 (no blood drawn!) Husband had been petting dog with no problem.

27 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your experience. We really appreciate your honesty, and we’re sorry to hear things haven’t felt like good value so far.

In terms of responses, matches on BorrowMyDoggy can sometimes take a little time, especially when preferences are quite specific (like non-pullers, within a small radius). That said, there are definitely ways to improve your chances such as updating your profile with clear preferences (like calm dogs, lead behaviour, and distance), and reaching out to multiple owners nearby.

We’re also really sorry to hear about the experience with the nip. Even if minor, that must have been unsettling. Owners are expected to be open about their dog’s behaviour, including any sensitivities like ear handling, so this is something we’d want to look into further to help keep everyone safe and comfortable.

We’d love to help you get more out of your membership and find a better match locally. If you can get in touch with our support team with your account details, we can take a closer look, offer tailored suggestions, and follow up on the dog behaviour concern too.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Met some lovely dogs (and their…

Met some lovely dogs (and their owners). Easy to arrange and I can manage how much I offer and when without any pressure.

23 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for your lovely review. We’re really happy to hear you’ve met some wonderful dogs and owners, and that arranging things feels easy and pressure-free.

We hope it continues to bring you plenty of enjoyment going forward!

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Pants

I just think it’s quite a joke tbh. Paying to walk and sit other people’s dogs. Most haven’t paid for premium so can’t message you. Can’t see the area the dogs are in so if you don’t have a car you’re goosed. Advertised as a monthly payment but comes off for the full year. Most owners wanting full time sitters or walkers at their specific time with strong dogs with behavioural issues. Avoid.

23 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your thoughts, we’re really sorry to hear that your experience hasn’t felt like a positive one.

We understand your frustration around messaging and location visibility. Membership is required for both owners and borrowers so that everyone in the community is verified and committed, which helps keep things safe and trustworthy for both people and pups. We show approximate distance from your search address on each profile.

In terms of membership, we only offer an annual subscription. The full price and billing details should be clearly shown before purchase, but we’re very happy to look into this if anything wasn’t clear at the time.

As for the types of dogs and arrangements, every owner sets their own needs, but the idea is to find flexible, mutually beneficial matches rather than fixed or demanding schedules. We know it doesn’t always feel that way, and your feedback is really helpful in highlighting where expectations may not be aligning.

We’d really appreciate the chance to look into your experience in more detail and see how we can help. If you’re open to it, please get in touch with our support team with your account details.

Best woofs,
The BorrowMyDoggy Team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

A great way to meet fellow dog lovers

23 April 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for your lovely review! We’re so happy to hear you’re enjoying meeting fellow dog lovers, that sense of community is exactly what BorrowMyDoggy is all about. It’s wonderful to know it’s been a pawsitive experience for you.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

A great concept

The speed with which the company produced a list of dogs and owners, all living within 3 miles, was amazing. As a result I have made new friends and get much more exercise. It is a great concept.

22 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for your lovely review!

We’re so happy to hear how quickly you were able to find local dogs and owners nearby. Even better that it’s led to new friendships and more time out and about, that’s exactly what BorrowMyDoggy is all about!

It’s wonderful to hear the concept is working so well for you, and we’re so glad you’re enjoying being part of the community.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Safeguarding

If someone could provide a number for me to contact immediately my mother who is in her 70s had signed up and we are left with an impression that she has done so unwittingly and it probably invalidates the insurance that she had for the puppy. Really disappointed by the lack of safeguarding

21 April 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks for taking the time to share this, and we’re really sorry to hear about your concerns regarding your mum’s experience. We completely understand why this would feel worrying.

To clarify, BorrowMyDoggy is a membership-based platform, and sign-up requires users to actively create an account and agree to the membership before it becomes active. We certainly never want anyone to feel they’ve joined unintentionally, and we take concerns around safeguarding very seriously, especially where vulnerable users may be involved.

If you could please get in touch with us directly and share your mum’s account details, we’ll investigate what’s happened and help resolve things as quickly as possible, including reviewing the membership and answering your questions about insurance.

We really appreciate you flagging this, and we’re here to help get it sorted.

Best woofs,
 The BorrowMyDoggy Team

Rated 5 out of 5 stars

Great experience

Great experience as I have paired up with such a lovely couple. It is mutually beneficial to us.

18 April 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing your experience! It’s lovely to hear you’ve been paired with such a wonderful couple and that it’s been a mutually beneficial arrangement. That kind of connection is exactly what BorrowMyDoggy is all about—creating happy, trusting relationships for both owners and borrowers (and of course, the dogs too).

We’re so glad it’s been a win-win (or should we say, woof-woof!) for you.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Good service

The company offer a great service for price and allow you to select premium members in search which gives a sense of security when trusting your precious pooch in another person's hands. We've only had positive experiences with other members. Worth considering if your doggo is like ours and needs regular walks which is hard to keep up with at times.

20 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for this thoughtful review! We’re delighted to hear that you’ve had such positive experiences with other members and that the platform has been a great help in keeping your dog happy and well-walked.

It’s lovely to know that features like filtering for premium members help give you that extra sense of reassurance — we know how important trust is when it comes to your precious pooch.

Thanks again for recommending BorrowMyDoggy — it means a lot to us and the whole community!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Amazing service; great idea that works.

I found this online service really helpful. I joined, searched through information on local dogs and found a part time companion the same day whose owner lives 5 minutes from my house. It was really easy to use. For a very small fee, I also have access to a vet's advice should I need it. I now spend time with the little doggy twice a week and it has made me happier and fitter.

10 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review, it’s wonderful to hear how quickly you found a perfect local match!

Being able to connect with a nearby dog and build a regular routine together is exactly what BorrowMyDoggy is all about. It’s especially great to hear that spending time with your new four-legged friend has made you happier and fitter, that’s a real win-win (or should we say, woof-woof).

We’re also glad you’re finding value in the added vet advice, it’s there to give extra peace of mind whenever you need it.

Wishing you many more happy walks and wagging tails together!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Met two lovely puppy walkers xx Really…

Met two lovely puppy walkers xx Really lovely girls & my three pups love them! O

18 April 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for your lovely review! It’s wonderful to hear you met such great borrowers and that your dogs are so happy with them, that’s exactly the kind of connection we love to see in the community!

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

We are completely disappoint⚠️FREE SERVICE FOR REACH PEOPLE

We are completely disappointed, my whole family, with this app. We have been using it for years. I paid the annual fee. We loved borrowing dogs, walking them, and taking care of them long -short term.

I have to pay to take care of and walk someone else's dog.

In the past year and a half, I have written 28 messages out to others saying that we would be happy to meet their furry dog. Out of those 28 messages, they responded to about two, and the rest were never responded .
What I see on this app for a while is that this new system is up and running, that people only seek dog help when they go on holiday for
Long term,short term .
..and when this people they get the help they ask for .The dogs back and they completely forget about you .

We have the feeling that for quite some time now they have been taking advantage of people's goodness and kindness through this application.

Perfect System a LOOPHOLE for rich people who looking free services for their dogs.-for 5 weeks ,for 10 days ,for weekend ...

Only those who write and apply are those who are looking for long-term dog care when they go on holiday.

Whole family very DISSAPPONTED !!

I do not recommend this application to anyone at all who looking regularly furry friends.

⚠️FREE SERVICE FOR REACH PEOPLE

18 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share this. We’re really sorry to hear how disappointing your experience has been, especially after being such a long-term member of the community.

We completely understand how frustrating it must feel to send so many messages and hear back from so few owners. BorrowMyDoggy relies on members connecting directly with each other, and while many do find wonderful matches, we know that response rates and availability can vary depending on location, timing, and individual circumstances.

You’ve also raised a really important point about the types of requests you’re seeing. While many owners do look for help during holidays, the intention of the platform is to create mutually beneficial, ongoing relationships, not one-off arrangements. We certainly don’t want anyone to feel taken advantage of, and we’re always working to encourage more balanced, respectful connections within the community.

We’d really like to take a closer look at your experience and see how we can help improve things for you. If you’re open to it, please reach out to our support team with your account details so we can review your matches and offer tailored advice.

We’re truly sorry this has been your experience, and we appreciate you sharing such honest feedback, it helps us make things better for everyone.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I got the perfect result

I got the perfect result! Within two days of registering I was contacted by the owner of a toy poodle who lived 10 minutes away from me. I have now made a new friend and have the joy of a furry friend a couple of days a week.

18 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing this, it’s wonderful to hear how quickly you found such a great match! 🐾

It’s lovely to hear that it’s turned into both a new friendship and regular time with a furry companion - that kind of connection is exactly what BorrowMyDoggy is all about.

We’re so glad you’re part of the community and hope you continue to enjoy many happy walks and waggy tails ahead!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

The best experience and community

The app is really easy to use, great price and being part of this community of dog lovers has enabled us to meet some amazing dogs, support their human parents and made some incredible friendships as a result.
It’s so great to have waggy tails that are excited to see you after losing our own fur baby in July 25.

31 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review. We’re so happy to hear that BorrowMyDoggy has been easy to use and great value, and that it’s helped you meet amazing dogs, support their humans, and build such special friendships along the way.

It’s especially touching to hear how meaningful those waggy-tail welcomes have been after losing your own fur baby. We’re glad the community has been able to bring some comfort, connection, and joy during such a difficult time.

Thank you for being such a wonderful part of our community of dog lovers.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

Great concept, mixed experiences

This is a great concept and I have used BMD for around 3/4 years. In that time my lovely dog has had 3 different borrowers. These people have been THE absolute best and have been absolute stars. I know my dog is well cared for and I get a couple of hours of free time.
Sadly when it comes time to find a new borrower ( we usually have students from overseas and they return home at the end of their studies) the last 12/14 months haven't been easy. Potential borrowers either not responding (no thanks is fine), meeting you then ghosting you ( again no thanks is fine), looking after your dog a couple of times but pushing their Rover profile to get paid then ghosting you when you don't use that.
I hope this changes as I know BMD try and get people to respond but this ghosting nonsense is down to people registering on thd site who don't possess basic social skills.
I will keep focusing on students on the site as I've found them to be fantastic and appreciate the company of a wee dog, a cuppa and a blether.

17 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share your experience – and for being part of the BorrowMyDoggy community for so many years.

It’s lovely to hear that your dog has had such wonderful borrowers in the past, and that those relationships gave you peace of mind (and a bit of well-earned free time too!). That kind of trust and companionship is exactly what we hope for.

We’re really sorry to hear that finding new borrowers more recently hasn’t been as smooth. Being ignored or ghosted – whether it’s after a message or even a meet – can feel frustrating and disheartening, especially when a simple “no thanks” would go a long way. While we do encourage all members to communicate kindly and respectfully, we know not everyone gets this right, and we completely understand your frustration here.

Regarding borrowers promoting paid services outside of BorrowMyDoggy, that’s not in line with how the platform is intended to work. If you come across this again, please do report it to us so we can take a closer look and help keep the community true to its spirit of mutual help.

It’s great to hear you’ve had such positive experiences with students – they really can be fantastic companions for our four-legged friends (and for a cuppa and a blether too). We hope your next perfect match is just around the corner.

If you’d ever like a hand improving your profile visibility or getting more responses, our team would be more than happy to help.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

What a fabulous idea!

What a fabulous idea!! I would strongly recommend this app. No brainer on both parties

29 April 2025
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for your lovely review! We’re so happy to hear you think BorrowMyDoggy is such a fabulous idea. It’s wonderful to know you’d recommend the app and that you can see the win-win (or woof-woof!) for both dog owners and borrowers.

We really appreciate you being part of our community and helping more dogs enjoy extra love, care and company.

Best woofs,
The BorrowMyDoggy Team

Rated 2 out of 5 stars

Can't message anyone unless I pay £13…

Can't message anyone unless I pay £13 to the website. Why should I pay to offer someone a service for free?

12 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your thoughts — we understand how this can feel frustrating.

BorrowMyDoggy works on a membership model, which helps keep the community safe and trusted for both owners and borrowers. The annual fee supports things like ID checks, secure messaging, and our insurance cover for members, so everyone can connect with peace of mind. Once you’re a member, you can message as many people as you like — there are no additional costs for that.

We completely appreciate that paying upfront might not feel ideal, especially when you’re offering your time for free, but it helps us maintain a reliable and safe space for everyone involved.

If you’d like to chat more about how it works or see if it’s right for you, feel free to reach out to our support team — we’d be happy to help.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Terribly flawed

Terrible. It’s very misleading. Out of 90 dogs only 4 had paid the owner’s fee. I don’t blame them for not paying. It’s extortionate.

Great concept but the business plan behind it is flawed. It should be a nominal fee for both borrower and lender in order to convert peoples interest in to link ups. You can’t contact someone unless the owner has paid the whopping fee and they don’t. It’s too big of an amount to gamble finding someone to look after your dog and save you fees on walking or holiday cover.
Brilliant concept but it just doesn’t work.

NB - in response to your response. Utter hoodwinking is yet again at play. Your ID check isn’t a ‘check’ at all. I had to provide name and address. No proof.

My profile is fully complete.
Your customer service you have asked me to contact to help with my profile gets slated!
You can’t link up because your fee is too high to lenders and no other reason.
The vet line. Well, I’d imagine it’s just as described. A vet line like 111 - take the dog to the vets. I doubt very much it’s more than that. It’s all a bit of a mess past the concept stage.

1 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your thoughts — we’re really sorry to hear it felt frustrating and misleading.

We completely understand your concerns about the membership fee and being unable to contact other members. Both dog owners and borrowers need an active membership to message each other, which helps keep the community safe, committed, and free from spam. It also supports things like ID checks, vet line access, and platform upkeep. That said, we know it can feel like a big step before you’ve made a connection.

In terms of visibility, many members choose to upgrade once they’ve found someone they’d like to connect with, so it’s not uncommon to see profiles that haven’t yet paid. There are ways to improve your chances too — like completing your profile fully and reaching out to active members — but we’d be really happy to take a closer look at your experience and offer tailored advice.

If you’re open to it, please get in touch with our support team so we can help you get the most out of the community.

We truly appreciate your feedback, it helps us keep improving.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Best thing I have done for my dog!

My dog loves company and with being single and in full time work, it was a struggle before borrow my doggy . it gives me peace of mind he was cared for just as if he was their own while I work and earn.

11 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing this, it’s wonderful to hear how BorrowMyDoggy has helped you and your pup!

Juggling full-time work while making sure your dog gets the companionship they need isn’t always easy, so we’re really pleased the community has been able to support you. It’s great to know you can head to work with peace of mind, knowing your dog is being looked after with the same love and care you would give them yourself.

Sounds like a perfect match for both of you, thanks for helping us share the love of dogs!

Best woofs,
The BorrowMyDoggy Team

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