Boozt.com Reviews 

I love everything about Boozt ❤️

My order was divided into 2 packages. One got delivered and one never came. I paid for home delivery, its been 2 weeks since my order and customer service still has not answered any of my followups. The same behavior from postnord.

I dislike to be cheated with dynamic pricing...best if you dont know what you want and you just want to buysomething random

Very good deals, fast delivery, easy and cheap returns. I have often found the cheapest offer for the same product here compared to other websites. My rule is 'before you buy, check on Boozt.com if the same product is cheaper'!!!

God service, hurtig levering og let at returnere varer. Whats not to like.

I just love u ❤️ 💕 💓

Update after delivery:
I wanted to update my review after receiving my order. The package arrived safely within one week, extremely well-packaged, and all items—including my Mühle razor and NUXE oil—are 100% authentic, brand new, and in perfect condition. The fulfillment side of the business was handled flawlessly, and I am very happy with the physical items I purchased.

Original checkout feedback:
My initial frustration was strictly regarding the online checkout flow and campaign discount thresholds, which felt somewhat confusing and restrictive when trying to reach the free shipping limit with multi-item combinations.

Overall, Boozt is clearly a legitimate and reliable retailer with high-quality products and great shipping. While the promotional rules in the checkout could be made more straightforward, I appreciate the smooth delivery and excellent item quality.

In July 2026, I placed an order with Boozt and received two broken ceramic plates, which had been inadequately packaged. Another item I had paid for, CHANTELLE/*, was completely missing from the parcel.

I first reported these issues on 9 July, provided photographs, and requested a refund.

What followed was an almost unbelievable display of incompetence and unprofessionalism.

An “offer” for two broken plates.

In her first email, the Boozt customer service representative apologised for the damaged items and informed me that, once I sent additional photographs, she would get back to me with an “offer”.

I explained that I had already sent two photographs, one of each broken plate, and that I had no others. I had not exactly arranged a professional photo shoot when I discovered the broken plates inside the box.

But an offer for two broken plates? What exactly were we supposed to negotiate? A discount on broken pieces of ceramic? A special price for plates I would have to glue back together myself?

And what about the item that never arrived? Were we supposed to negotiate a refund of half its price as well?( Boozt eventually approved a refund for that item, but only after more than three months).

The obvious solution would have been to investigate the complaint and issue a refund or replace the damaged products, rather than suggest some kind of negotiation over unusable items.

When bubble wrap becomes a “blurry photograph”

The second absurd chapter began when the Boozt representative informed me that my photographs were “blurry” and that she could not process my complaint.

In reality, what she apparently mistook for blur was the transparent bubble wrap surrounding the broken plates.

I explained this repeatedly, but identifying an ordinary piece of packaging material seems to have presented an insurmountable challenge.

It is deeply concerning that someone responsible for handling customer complaints cannot distinguish between a blurry photograph and transparent packaging material, even after repeated explanations.

Perhaps Boozt should consider investing in staff training before assigning employees to assess complaints about damaged products.

Three months to approve a refund for an item that was never delivered

The CHANTELLE item was missing from the parcel from the very beginning, and I reported this on 9 July.

Only in October, after numerous emails, did the Boozt representative inform me that she was starting an investigation into the missing item.

Not that the investigation had been completed. That she was only just starting it.

The refund was finally approved on 15 October 2026, after more than three months of repeated complaints.

Meanwhile, the two broken plates still have not been refunded.

A word of advice to future Boozt customers

I strongly recommend that anyone ordering from Boozt record an uninterrupted video of the entire unboxing process, including the inspection of every single item.

Who knows what other explanations this “wonderful” customer service representative might come up with to justify leaving a complaint unresolved?

Film everything, preferably from several angles. Apparently, at Boozt, receiving broken products is not enough. You must also be prepared to prove that bubble wrap is, in fact, bubble wrap.

Conclusion: I DO NOT RECOMMEND BOOZT

After years of being a Boozt customer, I have experienced customer service characterised by inefficiency, absurd and repetitive explanations, and an alarming lack of professional competence.

More than three months to approve a refund for a missing item, two broken plates still not refunded, an “offer” for broken ceramic, and a customer service representative who apparently cannot recognise bubble wrap.

Boozt, perhaps it is time to spend less effort questioning the quality of your customers' photographs and more effort improving the quality of your own customer service.

A disgraceful experience.

Hea valik lastejalatseid, mõned hinnad võiksid olla veidi soodsamad. Tarne Eestisse võtab umbes 7 päeva. Kui toode ei sobi, tagastatakse raha umbes nädala jooksul.

Lisatasu eest on võimalik valida kiirem tarne. Kui seda võimalust kasutasin, jõudis pakk kohale 5–6 päevaga, mitte tavapärase nädalaga. Lootsin, et tarne võtab maksimaalselt 3–4 päeva. Seetõttu olen veidi pettunud ega vali edaspidi enam lisatasu eest kiirendatud tarnet. Olen neilt juba umbes kaks aastat regulaarselt igaks hooajaks lapsele jalanõusid tellinud.

A good selection of children’s shoes, although some prices could be a little lower. Delivery to Estonia takes around 7 days. If an item doesn’t fit, the refund is usually processed within about a week.

There is an option to pay extra for faster delivery. When I used this option, my order arrived in 5–6 days instead of the usual week. I expected it to arrive within 3–4 days at most. I’m therefore a little disappointed and won’t be paying extra for expedited delivery again.
I’ve been regularly ordering shoes for my child from them every season for about two years now.

They are scammers . I bought Tommy Hilfiger double brested coat .Which was expensive. But they send me another coat .Different then I ordered.I never had such bad experience in my life . The coat was expensive .I paid the amount . Then they send me confirmation email with order no and the item bought. But when I received it . It was totally different cheap coat then what I have ordered.

Wide selection and quick service

Use the site regularly and have never had any problems.

The New Balance hoodie is way too big. I chose size L, and the tag says it’s oversized, but I didn’t see this mentioned anywhere on the website.

Greatest deals

My very first order placed and I NEVER received the items I paid for. I ordered the woolen Snoopy cushion and and a loose cover for a small pillow. In the end I had to pay extra for heavy/large shipping. When I received the package it was small and there was no cushion. Only the covers. I paid around 156 euros and after emailing back and forth and sending forms and pictures of the clearly small package, there was no acceptable solution. I asked for the inner cushion to be sent to me or a refund for the inner cushion. The only thing the customer service (friendly I must say) would do was give me a voucher of 15 euros to place yet another order and return the whole package and afterwards send receipts etc. I will never order again and have NOT received what I paid for. This was supposed to be my birthday present..

Bad marketing tactics.
They show a cheaper price in the front window and when you go and pay, it’s a normal price

Greg