Bootsphoto.com Reviews 

17,716
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,873 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, including photo albums, prints, and custom items, often noting their satisfaction with the final results. The ordering process is frequently described as easy and efficient, with many appreciating the straightforward tools for uploading and customizing, alongside excellent service. However, some people mentioned significant delivery delays, with orders taking a long time to arrive or experiencing tracking issues. A few others reported difficulties with missing items or problems during store collection. Additionally, some customers encountered minor product flaws such as missing pictures, cropping issues, or misaligned prints.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great photo quality, clear... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent photo quality and well-made... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and even... See more

Service

People report positive experiences with service, with many praising the epic and excellent service, often... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as missing items, unclear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once I'd worked out how to do the albums it was easier and fairly straightforward. When I pressed the button to send it came up with error but not sure what the errors were. Looked ok to me but didn'... See more

Rated 4 out of 5 stars

I ordered an aluminium print to withstand steam in the bathroom. The ordering process was easy, the delivery was prompt and we were delighted with the product - and then we noticed the scratch on t... See more

Rated 4 out of 5 stars

Nice and easy transaction Software wasn't too bad to use. Book was very nice when completed, a couple of glitches with photographs - gave a warning about quality/size but was OK when printed (was f... See more

Rated 4 out of 5 stars

Easy and efficient to upload and order prints via the website. Good quality prints too. Sadly the efficiency of the photo printing is let down by very slow delivery by Royal Mail. Boots should look in... See more



Company details

  1. Photo Printing Service

Written by the company

For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!

Boots Photo

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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4.1

All reviews

(17,716)

1,825 reviews in the last 12 months

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Rated 1 out of 5 stars

Lost items

We ordered item to be collected at Maidenhead store, the team were unable to find it anywhere, after two failed attempts to collect, our item was re-ordered for us through customer service and dispatched to our home address. Sadly they used DX and the delivery did not turn up for 5 separate delivery bookings. This resulted in a lot of admin for us having to constantly rebook the delivery. The item did eventually arrive but I think it was at least 3 weeks from the time we first placed the order.

5 June 2026
Rated 4 out of 5 stars

Product very good

Product very good. Easy to use service. Only reason it wasnt 5 stars is it was a little slow between ordering and receiving the item but they do tell you your expected date

4 June 2026
Rated 1 out of 5 stars

Boots Advantage Card

I have a Boots Advantage Card and use Bootsphoto all the time. I recently checked to see how many points I had accumulated only to find none of my orders had acrued any points. I spent half a day being passed around Boots Customer Care with them saying we don't add the points to the cards. I contacted CEWE who are the company BOOTS use for photographs and they also said they do not add the points. I have a lot of points due and nobody at BOOTS knows who adds the points. Just hopeless service from BOOTS!!! My recommendation go direct to CEWE for a good service.

21 May 2026

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