Bootsphoto.com Reviews 

17,710
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,884 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting that items like photo books and prints are well-made and result in beautiful outcomes. The service is frequently highlighted as easy to use and efficient, with many appreciating the straightforward process for uploading and ordering. However, some customers also noted that delivery times could be slow, with some orders taking longer than expected to arrive. A few other people also felt that there were occasional issues with photo cropping or sizing during the ordering process, leading to parts of images being cut off. Additionally, some reviewers experienced difficulties with in-store order collection or tracking.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great quality of prints and... See more

Quality

People report positive experiences with quality, especially regarding prints and photos, with many reviewers... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising quick and prompt delivery, often... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a baby photobook for my 1 year old daughter with photos of her family and some friends. It was a little slow to arrive and there was a minor printing flaw on one page but the creator tool was... See more

Rated 4 out of 5 stars

Easy and efficient to upload and order prints via the website. Good quality prints too. Sadly the efficiency of the photo printing is let down by very slow delivery by Royal Mail. Boots should look in... See more

Rated 4 out of 5 stars

The quality of the pictures are good but I have great difficulty downloading my photos to get printed from my gallery. Also this time I didn't get asked if my pictures wanted a boarder and they were p... See more

Rated 4 out of 5 stars

Nice and easy transaction Software wasn't too bad to use. Book was very nice when completed, a couple of glitches with photographs - gave a warning about quality/size but was OK when printed (was f... See more



Company details

  1. Photo Printing Service

Written by the company

For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!

Boots Photo

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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4.1

All reviews

(17,710)

1,818 reviews in the last 12 months

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Rated 1 out of 5 stars

Do NOT recommend, especially collection from store!

Do NOT recommend, especially collection from store!

Ordered a personalised photo gift and had the choice between more expensive home delivery or cheaper (but still paid-for) collection from a Boots store.

Expected collection from store to be easier, but rather than be collected - it turns out the item was delivered via Amazon to the Boots store, and has been attempted and failed multiple times. I’ve now been told if undeliverable again, it will be returned!

Why do Boots Photo offer collection from a Boots store, but use a separate delivery service that they don’t sign for.

Item is now well overdue and showing as undeliverable again.

Live chat on first occasion simply told me this was the case then disconnected me immediately. Second advisor was unable to resolve or assist.

Very disappointed and would NOT recommend Boots Photo at all!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

We created a photo book for our…

We created a photo book for our daughter's 30th birthday, with a page (or two) for every year of her life to date.
We were very happy with the end result, and she was delighted.
We took note of the reviews that mentioned delayed (Royal Mail) postal delivery for their orders, so had the book delivered to our local branch of Boots. It arrived well in time for her birthday.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Lost items

We ordered item to be collected at Maidenhead store, the team were unable to find it anywhere, after two failed attempts to collect, our item was re-ordered for us through customer service and dispatched to our home address. Sadly they used DX and the delivery did not turn up for 5 separate delivery bookings. This resulted in a lot of admin for us having to constantly rebook the delivery. The item did eventually arrive but I think it was at least 3 weeks from the time we first placed the order.

5 June 2026

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