Bootsphoto.com Reviews 17,536

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,886 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the high quality of the products, including prints and photo books, often noting the excellent preservation of color and detail. The service is frequently described as excellent, with many appreciating the ease of the online ordering process and the helpful feedback on image quality. Reviewers also highlight the prompt delivery and secure packaging, ensuring items arrive in perfect condition and within the specified timeframes. However, some customers experienced issues with inconsistent quality, such as frayed edges, photos not being centralized, or items sticking together. There were also occasional concerns regarding delivery times, lack of tracking information, and problems with in-store order collection, leading to delays and frustration.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and quick... See more

Order

Consumers find order to be ambiguous, with many reporting easy ordering processes and satisfaction with their... See more

Service

Reviewers mention positive feedback about service, often highlighting its efficiency, speed, and overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice and easy transaction Software wasn't too bad to use. Book was very nice when completed, a couple of glitches with photographs - gave a warning about quality/size but was OK when printed (was f... See more

Rated 4 out of 5 stars

Overall, user friendly, once you get to know your way around the facilities. The only downside was the limited number of templates based on cover styles. I created a shared memory book for my sister,... See more

Rated 4 out of 5 stars

I have regularly used Boots photo over the years and have been very happy with the service. The end products look amazing and are much admired by friends and family. The new website took a little long... See more

Rated 5 out of 5 stars

Very pleased with the quality of the printed and framed pictures. They were from scans of personal original artwork and the colour and texture of the originals was preserved with x3 enlargement. I wou... See more



Company details

  1. Photo Printing Service

Written by the company

For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!

Boots Photo

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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Asks customers to review

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Rated 1 out of 5 stars

I had a discount code which wouldn’t…no apply to order and customer service don’t check what other have said.

I had a discount code which wouldn’t work spoke to several customer service people one said put the order through and phone next day with the bill number sorry can’t remember what it’s called and he would give discount so phone spoke to different person explain the app wouldn’t change and other person said he would give discount but these prop said no so cost a lot of money and quality was no different.

6 May 2026
Rated 5 out of 5 stars

100th Birthday Photo-canvas

The website was quite easy to negotiate for a novice photograph montage creator. The picture was delivered very quickly and in sturdy packaging. Lovely quality. Very good value. It was for our mother's 100th birthday and it really made her smile. Thank you so much.

5 May 2026
Rated 5 out of 5 stars

The photo book was lovely

The photo book was lovely. It did take time to create but that was due to fact of picking all the photos I wanted to include. You can select the layouts and add pictures. I was off to a slow start as this was the first time I have created a photo book I soon got the hang of it. It was worth and I will certainly buy more.

20 April 2026
Rated 1 out of 5 stars

SCAM -Absolute scam of a company

SCAM -Absolute scam of a company.
14/5/26 Ordered wedding photos for a gift at machine in Boots, Frome store.
Took payment straight away, expected service 4/7 days.
Nothing after 7 days. Order number given no tracking info. Telephoned helpline, could not trace order number!.
Made a complaint email greeted with an email response, expect to hear within 24 hours- nothing.
Stated issue was with Accounts dept but not working today.
Demanded refund expected 7/10 days then tried to explain it was the bank policy! I explained you took money straight away, no product and now waiting 10 days for refund and blame the bank.
Rotten to the core.

22 May 2026
Unprompted review

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