Boots Opticians Reviews 

Visited High Street Skipton North Yorkshire on the 20th October 2026. Very welcoming and friendly atmosphere. The staff were all very helpful, pleasant and very professional. The optician herself explained everything perfectly and the assistant who helped me choose frames and lenses didnt go for the hard sell. Just gave me what i needed.

F. Smith.

I arrived early for my eye test at Boots in Ashford Kent and was seen straight away. Firstly I was taken by a lovely young assistant, I believe his name is Andrew. He was a great assistant and I’d say he was a born natural at customer service. ( I used to be a customer service manager prior to retirement so can judge this well)
Andrew is great at conversation and put me at ease straight await. Explaining everything as each step of the different eye test procedure as they were carried out.
I then went in for the main tests with Blessed. Apologies if I have her name wrong.
Equally a lovely friendly lady who explained everything perfectly.
I had a great experience at Boots Opticians and will definitely recommend to others
Thank you

Nice experience.
Professional team.

Holly Rossbotham Very professional knowledgeable and explained all procedures in a calm manner.

Outstanding service, Professional, friendly and efficient at Horwich (Bolton Middlebrook).

This was my 1st visit to Boots opticians,Castle Boulevard,Nottingham. I was met by a cheery,kind,helpful receptionist. Who settled me in waiting area.I am disabled.A kind,caring,considerate assistant then,helped me to a test room.I underwent several high tech tests,using computerized machine.The gentleman was supportive,considerate,patient,and supported,assisted me through the tests.After I met ophthalmologist,who was most caring,kind,professional carrying out full sight test.I finally was served,helped,advised by another kind,considerate,caring male assistant.He enabled me to make firm choices for main sight glasses frames,and reading frames,closing the my visit with confidence,kindness,care.He even directed me to the disabled toilet.I visited Boots opticians because,I had been treated abismally by Vision express after being a long standing customer.My main glasses frames had broken for the 2nd time,vision expresses manager was rude,suggesting I had sat on these frames. So the man who served me with new frames offered to, and finally did put new arms on my broken glasses as a temporary measure,to enable me to use them until Boots prepare my new glasses. I cannot thank all the wonderful team enough for such an amazing experience, first visit. I am now a firm customer. My partner, who has also been a long standing customer with Visions express, will now be visiting Boots opticians castle Boulevard when he requires updated sight test, and possibly new frames.

Incorrect address constantly appears on my account resulting in my lenses being delivered to random address which I have asked to be sorted and assured it has been! My lenses subscription was cancelled without notice. All of this blamed on a computer glitch! Spectacle lenses inserted upside down! Was rudely advised in front of a shop full of customers that it must be my eyes! Wrong! Another computer glitch!
My boots reward points should be added automatically but guess what! Yep! Another computer glitch! If it wasn’t for your optician Lee then believe me I’d be taking my business elsewhere. Boots opticians Glenrothes you need to pull your socks up!

I found the attention to customer service very good and a caring and friendly approach.

Really good service Valerie did a good job checking my eyes and really good pre checking

As always examination showed impeccable attention to detail, as did testing and explanations of the issues with my eyesight. Trusted this service for years and am always satisfied with the care shown to me.

Excellent.

Courteous staff. Very efficient. Punctual. Very pleased with the whole experience.

Had an eye test today with Mohammad Kasib. What a joy to deal with. He was super friendly and very professional. He showed me my scans and explained in detail the results along with a detailed analysis of my prescription. Very happy customer.

Efficient, knowledgeable, kind and cheerful staff.

Efficient and attentive staff.

I don’t often leave reviews, but I will make an exception as the service I received was first class.
I had experienced some eye issues which were referred to eye hospital, unfortunately they lost my notes. I returned to Boots Bakers Lane, Lichfield, to explain the position I was in, nothing was to much trouble for them, I had a complete eye check and examination and a 2 nd referral was made to the hospital.
I was made to feel comfortable and their professional approach put me at complete ease.
The staff, were excellent, big shout to Mandy who guided me through the process, with understanding and patience, great sense of humour as well.
I also must also say thank you to Zishan & Ash who were fantastic.
I wouldn’t hesitate to highly recommend this branch to anyone, it isn’t often you get customer service that ticks every box.

Today I had my eyes tested at Boots in Penrith where I was extremely happy with the service i received . I was greeted by Katie who performed my eye health test i then had my eyes tested with the optician who was also very good and then handed back to Katie who helped me choose my glasses the service i received from her was very polite professional and friendly. Highly recommend

The staff at Boots Opticians, Aylesbury who dealt with me over the past 2 months whilst getting new glasses and contact lenses were very efficient, knowledgeable and thorough. Very pleased with both glasses & lenses, and service!

SUMMARY
This is a rare occasion where I award 5 stars but they're warranted. It was my second consultation at Boots in Sittingbourne and I can see no reason to change my opticians. Every department should accept a bouquet.

DETAIL
I booked online, via the central system, which was easy. It sent me an e-mail and an SMS confirming and another SMS reminder nearer the time (they must have a high attrition rate). That was it for the central computer; Sittingbourne then took over.

I had a couple of perfectly delightful calls from them. These again confirmed my appointment, gave me more information and offered me more services, if I wanted them though there was no hard sell.

On my arrival, I was expected and was made to feel welcome. We went through my details and the tests through which I’d be going. I was then passed to the optometrist, who was professionalism (an overused word but it applies here) personified. She clarified exactly what I was after and explained all of the tests that she’d be performing. I had a number of questions, which she answered confidently and fully. The whole process was quite painless, in every sense. The extended time this all took reflected rigour, not any inefficiency.

CONCLUSION
When I left, I was markedly poorer but that’s designer frames for you. However, I really felt that I’d been treated by professionals, who were interested in providing a service and supporting my eye health, not just processed by bored employees of a cost centre, out for a profit.

Fabulous
Staff were very friendly and they gave me a discount on my glasses of 20% Affable team and extremely helpful. So much choice of glasses too !