I have always for some reason had a young woman optometrist for my eye tests, I assumed she was Arabic from her name and appearance. And on each occasion I thought their performance was flawless. My o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would have scored higher if I could. Very welcoming ...the optician had referred me for laser treatment last year - I'd forgotten all about it - she remembered!! Excellent service - everybody was r... See more
Company replied
I visited Boots opticians in Cleveleys this morning and had extremely good service. I think it was Julia who served me but on my receipt it says Jeorgia so I may have her name wrong (Apologies) . Any... See more
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Attended Boots eye appointment in Stirling, Thistle 18th May 2026 with Miss C. Arthur. This was my second appointment with this lady and recalled how thorough she had been the first time, and the sec... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
10K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great Service
Had a sight yesterday today and a new prescription. Seen straight away. Excellent advice on frame shape from Ela
27 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear you were seen promptly and received excellent advice from Ela when choosing your frames. We truly appreciate your kind words.
York Coney street branch,and…
York Coney street branch,and staff,James,Beverley,Mandy.Fantastic people,helpful and understand a patients needs.Been with another opticians in the past,but no one could beat Boots optician Coney street branch and staff.Many thanks
27 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re delighted to hear that James, Beverley, and Mandy provided such fantastic, helpful, and understanding care at our York Coney Street branch. It’s wonderful to know the team made such a positive impression and that you hold them in such high regard. We truly appreciate your kind words.
Really mangled my glasses
Really mangled my glasses, took them to Scott at The Gyle, Edinburgh branch.
He managed to straighten and adjust them. I have already booked my next eye test with them as their service is excellent.
27 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Scott at our Gyle Centre Edinburgh store was able to expertly repair and adjust your glasses. It’s wonderful to know the excellent service has encouraged you to book your next eye test with us. We truly appreciate your kind words.
Patient staff
My dad has dementia and was in getting glasses, i explained his condition to Lizzy (Kirkintilloch branch) and she was so patient and kind to him. We'll done Lizzy you are a credit to Boots
18 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Lizzy showed such patience and kindness while supporting your dad during his visit to our Kirkintilloch branch. It’s wonderful to know she made a difference, she’s truly a credit to the team.
Brilliant service optician
Brilliant service optician .
I was overwhelmed with information on different lenses from assistant and poor choice of glasses .
Left without buying
26 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback with us. We’re sorry to hear that you felt overwhelmed by the information provided and that the selection of frames did not meet your expectations. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
I was seen by Hamel today he was…
I was seen by Hamel today he was fantastic and really helpful with my eye test.for my pre screening I was with
Samsam who was brilliant and looked after me and guided me on what to do with my octomap screening the technology is brilliant and really worth having it give the optician more to see in more detail of the eye honestly the service I received today was fantastic I highly recommend Boots opticians at fosse park. thank you ❤️
26 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Hamel and Samsam provided such fantastic, supportive care during your visit to our Fosse Park store. It’s great to know the OCT scan was helpful and enhanced your experience. We truly appreciate your recommendation and kind words
Excellent professional service from all…
Excellent professional service from all the team. Detailed explanations from the optician and good quality customer service
26 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent, professional service from the whole team, along with clear explanations and great customer care. We truly appreciate your kind words.
Appointment same day
Appointment same day. Dealt with straight away. Full eye test with every step explained. No pressure to choose frames or to have 2 pairs. A pleasant experience
26 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were seen promptly, had each step clearly explained, and experienced a relaxed, no‑pressure visit. We truly appreciate your kind words.
I wouldn’t go anywhere else!
As always the team in Boots Opticians Durham were amazing. Extremely polite, friendly, professional staff who share such a vast understanding and wealth of knowledge. They picked up my glaucoma during a routine eye test around 10 years ago and supported me through the referral system. I attend here yearly (along with my hospital appointments) and wouldn’t consider going anywhere else.
26 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Durham store continue to provide such polite, friendly, and professional care. It’s especially reassuring to know they identified your glaucoma early and supported you throughout your journey. We truly appreciate your loyalty and kind words.
Boot opticians Orpington
Communication and waiting times were poor. When I finally saw the optician the service was very good.
22 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback with us. We’re pleased to hear that you found the optician’s service very good, but sorry to hear about the delays and communication issues during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
The staff in this branch are excellent
The staff in this branch are excellent. Very professional and friendly. Nothing is too much trouble for them in ensuring you have the very best eye care.
21 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team provided such professional and friendly service, and that nothing was too much trouble in ensuring you received the very best eye care. We truly appreciate your kind words.
Really helpful
Really helpful, prompt and, above all, cheerful service from Frances at Colchester
21 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Frances provided such helpful, prompt, and cheerful service during your visit to our Colchester store. We truly appreciate your kind words.
Boots experience
I had a great experience from start to finish at Wimbledon. The ladies who did my eye test were wonderful, and the optometrist was very professional. The lady who helped me choose my new glasses was so kind and really knew her stuff. She made it very easy to find the right pair. I felt very well looked after by everyone.
22 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you received such great care from the team at our Wimbledon store, from your eye test through to choosing your new glasses. It’s wonderful to know you felt so well looked after and supported throughout. We truly appreciate your kind words.
Disappointing
Poor experience sadly, I got glasses at the end of February from the Sheffield Fargate and they are so tight it’s causing bleeding to the sides of my face, and despite re-attending the store for further adjustments (4 times!) they just keep suggesting coming back rather than any long term solution, with the pain not going away. Boots Opticians also seem to have no central customer support as they’ve been a nightmare to try to contact previously on a separate issue regarding Advantagecard at Opticians. Overall a disappointing experience and hopefully I won’t have to use them again. I’ve written to the email addresses provided in other responses from Boots Opticians but I’ve sadly not got much hope anymore.
28 February 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience with us. We’re sorry to hear about the ongoing issues with the fit of your glasses, the discomfort this has caused, and the lack of a clear resolution despite multiple visits, as well as the difficulties you’ve experienced when trying to contact customer support. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Reply from Boots Opticians
Thank you for your feedback. We’re pleased to hear that you received very professional service during your visit. We truly appreciate your kind words.
Very disappointing
My initial appointment for 1st contact lense assessment went well but subsequent 2 appointments were poor from there. The opticians don't seem able to use their IT system or understand it and on 2 subsequent appointments for fitting I was asked why I was there .Communication between the staff appears lacking and information provided at my 1st appointment was'nt documented properly. My concerns about someone else fitting them were not listened to calmly even though I understood why that was necessary.I wished to try myself and was told to wait while a manager was involved who I felt had slightly aggressive manner towards me when she did approach . My spectacle prescription required and supplied at my first appointment was not detailed on their system and I was told the fitting could'nt go ahead . There was no attempt to discuss with me how to resolve the situation or mention of a further appointment so I left and won't return .
25 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience with us. We’re sorry to hear about the issues following your initial appointment, including the lack of communication, difficulties with the fitting process, and that your concerns were not addressed in a way that met your expectations. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Staff were attentive
Staff were attentive, quickly arranged the relevant sight tests. The Optician was very polite, clear and concise about what he was testing and rounded off with a good overall summary of the things he had found going through including highlighting no changes and improvements. We were out well within time and felt that we had had very thorough eye examinations. Thank you.
24 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team arranged your tests promptly and that the optician provided clear, concise explanations throughout, leaving you feeling confident and well informed. It’s great to know you received a thorough examination and were seen efficiently, your feedback is truly appreciated.
3 times more expensive than vision…
3 times more expensive than vision express and don’t feel that we was given the cheapest option and felt rushed into the decision we will be going back to vision express next year
9 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback with us. We’re sorry to hear that you were unhappy with the pricing and felt rushed when making your decision, and that the options discussed did not meet your expectations. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
I was a nervous patient but had nothing…
I was a nervous patient but had nothing to fear as Saamiya put me totally at ease 💛 She talked me through everything and helped me to understand the whole situation 💛 Having eye test historical data with Boots helps to notice changes promptly 💛
23 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Saamiya helped put you at ease and clearly explained everything throughout your visit. It’s wonderful to know you felt reassured and supported, and that your eye care history with us provides added confidence. We truly appreciate your kind words.
Oran was very helpful today when I…
Oran was very helpful today when I popped in on spec looking for a case. Very helpful and went above and beyond. Thankyou Oran!
25 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Oran was so helpful and went above and beyond while assisting you. We truly appreciate your kind words.
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