Booksplease Reviews 

3,691
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 616 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptionally affordable market prices, the careful packaging featuring protective bubble wrap, and the prompt delivery times that consistently meet expectations. People also genuinely enjoy the diverse selection of hard-to-find international titles and the thoughtful addition of free bookmarks included with their cheerful purchases. Though some customers experienced notable delivery delays or received their shipments significantly after their expected dates for important holiday events. A few reviewers additionally noted receiving damaged books, dealing with flawed pages, or encountering occasional frustrating issues with overall order quality.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that books always arrive promptly and in... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that books arrive on time,... See more

Price

Customers consistently note positive experiences with price, highlighting that books are sold much cheaper... See more

Order

Customers had ambiguous experiences with order processes, with many reviewers praising the quick and easy... See more

Quality

Consumers find quality to be positive, highlighting that books consistently arrive in excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booksplease is continually excellent. Some of the best prices on the market, reasonable shipping time, good packaging... No complaints from me! (The bookmark designs are also cute and are updated semi... See more

Company replied

Rated 5 out of 5 stars

Books always come on time and in great condition. I wanted to remove a book from my order but it was already packed. I contacted customer support and they helped me return the book I did not want... See more

Company replied

Rated 5 out of 5 stars

I found Booksplease by accident, when searching for the books I wanted on the Internet. Their prices were good and they had exactly what I was looking for. Ordering was quick and easy. Delivery was pr... See more

Company replied

Rated 5 out of 5 stars

i loved every purchase from here. in good condition with cute book marks and great deals x. its become my go to place for completing series on my shelf as like trophies and love ordering from new aurh... See more

Company replied


Company details

  1. Book Store

Written by the company

We offer a wide range of books at competitive prices and pride ourselves on exceptional customer service. With over 15 years of experience, our dedicated team ensures accurate and efficient order fulfillment. Thank you for choosing Booksplease. We look forward to serving you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,691)

613 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always love purchasing my books from…

Always love purchasing my books from booksplease. There are wide varying choices of genres competitively priced. My books always arrive on time. The customer service is excellent and it’s always lovely to have a couple of bookmarks arrive with the books. Thank you so much.

22 May 2026
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Reply from Booksplease

We're so glad you consistently enjoy your purchases from us! It's wonderful to know our wide selection, competitive pricing, timely delivery, and excellent customer service are appreciated.

Rated 5 out of 5 stars

Reliable and competitively priced

I've used this company a couple of times and have been pleased with the service. The prices are more reasonable than other places and the books arrived very well packaged. Can highly recommend

20 May 2026
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Reply from Booksplease

We're so glad to hear you've been pleased with our service! We appreciate your kind words about our reasonable prices and careful packaging. Thank you for your recommendation!

Rated 5 out of 5 stars

I wish I’ve known this company sooner!

Prompt delivery, immaculate condition of the book. Cheaper than Amazon. Would definitely recommend!

22 May 2026
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Reply from Booksplease

We're so glad you enjoyed your experience with us! We appreciate your kind words about our prompt delivery and book condition.

Rated 5 out of 5 stars

Well priced, excellent service

Fast dispatch, books were really well packed. Booked arrived spot on. Prices competitive if bought in bulk. I will be ordering again.

20 May 2026
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Reply from Booksplease

We're so happy to hear you had a great experience with our fast dispatch and well-packed books. We appreciate your kind words and look forward to your next order!

Rated 1 out of 5 stars

Disappointing

First of all, it took nearly two weeks to dispatch my order. This wouldn’t have been a problem, given the competitive pricing, had the series of events that followed been avoided.
One of the books that was delivered was faulty, transferring printer ink from the cover over the contents of my bag. This worsened when I tried to wipe away any excess with a damp cloth. I asked for an exchange to a comparable edition from the same publishing house, as this is clearly an issue with the edition purchased. It’s been nearly a week and I haven’t heard back. I’m amazed that resolution takes this long. I have recently exclusively purchased books from this company and am disappointed

19 May 2026
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Reply from Booksplease

Hi Milly, I have looked into this issue and can see our customer service team is currently awaiting a response for yourself regarding resolution for this issue. Please could you get back to them at your earliest convenience and we will assist you further.

Rated 5 out of 5 stars

Great prices …

Managed to get a book I really wanted at a really good price and in perfect condition.

18 May 2026
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Reply from Booksplease

We're so glad you found the book you wanted at a great price and in perfect condition! Thank you for your positive feedback.

Rated 2 out of 5 stars

u sent wrong printing of the book i…

u sent wrong printing of the book i wanted with a more uglier cover that i didnt like when it said it wouldnt be that one

11 May 2026
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Reply from Booksplease

We apologise if you have been disappointed with your experience.

Rated 5 out of 5 stars

The only place i order books from now

The only place i order books from now

Well packaged, books never damaged, best selection of covers and editions, fast processing, good prices. Forget amazon where the books are always creased or damaged - this is where it’s at

14 May 2026
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Reply from Booksplease

We are so happy to hear you appreciate our careful packaging, diverse selection, and efficient service. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great communication

Great communication. Reasonable prices. Used items, as described. Love tbe free book marks.

15 May 2026
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Reply from Booksplease

We're so glad you enjoyed your experience with our communication, prices, and items. We appreciate your kind words!

Rated 3 out of 5 stars

Good selection of the manga books my…

Good selection of the manga books my son reads but dispatch could be abit quicker after my latest order i emailed for an order update and was told my order was being dispatched that day 4 days later I had a email to say my order had now been dispatched

15 May 2026
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Reply from Booksplease

We're glad your son enjoys our manga selection! We're working to speed up dispatch.

Rated 5 out of 5 stars

Brilliant price and selection of…

Brilliant price and selection of titles! Books were delivered in great condition and well packaged, and loved the free bookmarks - very nice touch!

15 May 2026
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Reply from Booksplease

We're so pleased you enjoyed our selection and prices! We're glad the books arrived in great condition, and you appreciated the bookmarks.

Rated 5 out of 5 stars

Great condition

Great condition; delivered in time the event!! Good price.
Thanks.

12 May 2026
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Reply from Booksplease

We're so glad the item arrived in great condition and on time for your event! We appreciate your kind words.

Rated 5 out of 5 stars

Arrived early

Arrived early, just what I wanted

12 May 2026
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Reply from Booksplease

We are so glad it arrived early and met your expectations! We appreciate your kind words.

Rated 5 out of 5 stars

Used books please a few times now

Used books please a few times now, and even though you have to wait a bit longer for delivery, their delivery times are spot on.
Also ordered a wrong book and absolutely no trouble in returning/refund etc.

11 May 2026
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Reply from Booksplease

We're so glad to hear you've had positive experiences with our delivery and returns process. Thank you for your kind words!

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