Booksplease Reviews 

3,691
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 616 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptionally affordable market prices, the careful packaging featuring protective bubble wrap, and the prompt delivery times that consistently meet expectations. People also genuinely enjoy the diverse selection of hard-to-find international titles and the thoughtful addition of free bookmarks included with their cheerful purchases. Though some customers experienced notable delivery delays or received their shipments significantly after their expected dates for important holiday events. A few reviewers additionally noted receiving damaged books, dealing with flawed pages, or encountering occasional frustrating issues with overall order quality.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that books always arrive promptly and in... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that books arrive on time,... See more

Price

Customers consistently note positive experiences with price, highlighting that books are sold much cheaper... See more

Order

Customers had ambiguous experiences with order processes, with many reviewers praising the quick and easy... See more

Quality

Consumers find quality to be positive, highlighting that books consistently arrive in excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booksplease is continually excellent. Some of the best prices on the market, reasonable shipping time, good packaging... No complaints from me! (The bookmark designs are also cute and are updated semi... See more

Company replied

Rated 5 out of 5 stars

Books always come on time and in great condition. I wanted to remove a book from my order but it was already packed. I contacted customer support and they helped me return the book I did not want... See more

Company replied

Rated 5 out of 5 stars

I found Booksplease by accident, when searching for the books I wanted on the Internet. Their prices were good and they had exactly what I was looking for. Ordering was quick and easy. Delivery was pr... See more

Company replied

Rated 5 out of 5 stars

i loved every purchase from here. in good condition with cute book marks and great deals x. its become my go to place for completing series on my shelf as like trophies and love ordering from new aurh... See more

Company replied


Company details

  1. Book Store

Written by the company

We offer a wide range of books at competitive prices and pride ourselves on exceptional customer service. With over 15 years of experience, our dedicated team ensures accurate and efficient order fulfillment. Thank you for choosing Booksplease. We look forward to serving you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,691)

613 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Book listed incorrectly

Book listed incorrectly. Photo posted matched the title of the listing but when it arrived, it was a completely different book. As it’s a textbook, I notified Books please as I needed it replaced before my course starts. While they were happy to have the book returned and refund me, they never had the book they listed in stock.

15 June 2026
Booksplease logo

Reply from Booksplease

Hi Laura,

We apologise for the disappointment caused by your recent order.

I have investigated this matter and can confirm the following. You ordered a used copy of BHS Complete Horsemanship Volume 4 by the British Horse Society (ISBN: 9781910016282). As with all of our used books, our stock is sourced from a range of used book wholesalers.

Unfortunately, this title had been listed with the incorrect ISBN by our supplier, and the copy we received was actually Volume 1 rather than Volume 4.

As soon as you brought this to our attention, a member of our team responded within 24 hours. Unfortunately, as this is a used title, we generally only have a single copy available, so we were unable to offer a replacement in this instance.

As a result, I have now issued a full refund for this title due to the error. There is no need to return the incorrect copy. Please feel free to keep it, donate it, gift it to someone else, or dispose of it as you see fit.

We are very sorry for this issue and the inconvenience this has caused, and we hope you'll consider shopping with us again in the future.

Rated 5 out of 5 stars

Great experience will definitely be…

Great experience will definitely be buying from here again, as soon as I read the books I purchased

15 June 2026
Booksplease logo

Reply from Booksplease

We're so glad you enjoyed your experience and are happy with your new books! We look forward to welcoming you back soon.

Rated 5 out of 5 stars

The book arrived promptly and was in…

The book arrived promptly and was in excellent condition

15 June 2026
Booksplease logo

Reply from Booksplease

We're so happy to hear that your book arrived promptly and in excellent condition! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great prices and easy to use website

Great prices and easy to use website, delivered on time, packaged well.

21 April 2026
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Reply from Booksplease

We're so pleased to hear that you found our prices great and our website easy to use! It's wonderful to know your order was delivered on time and well-packaged.

Rated 5 out of 5 stars

Love this company!

Brilliant! Love this company, they are wonderful. Have stocked up on presents for birthday parties, plus books for my sons :)

6 October 2025
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Reply from Booksplease

We're absolutely thrilled to hear you love our company so much! It's wonderful to know you've found great presents and books for your sons with us. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent service

Excellent service, great product

11 June 2026
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Reply from Booksplease

We are so pleased to hear that you had such a positive experience with our service and product. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Fair priced book arrived promptly

Fair priced book arrived promptly , and as described - enough said.

11 June 2026
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Reply from Booksplease

We're so glad to hear your book arrived promptly and was exactly as described. We appreciate your positive feedback!

Rated 4 out of 5 stars

My first Booksplease purchase

My first Booksplease purchase. Good price, well packaged, but not quite as quick to deliver as another well-known book retailer.

10 June 2026
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Reply from Booksplease

We appreciate your feedback on your first purchase. We are pleased the price and packaging met your expectations.

Rated 5 out of 5 stars

Superb

The book I purchased is fantastic and I am thoroughly enjoying it. The service from this company is amazing and I would recommend them to anyone interested in reading.

1 June 2026
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Reply from Booksplease

We're so happy to hear you're thoroughly enjoying your new book and that you had such a positive experience with our service! Your recommendation means a lot to us.

Rated 5 out of 5 stars

Good price

Good price. Quick delivery. No problems

13 August 2025
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Reply from Booksplease

We are so pleased to hear that you had a positive experience with us. We appreciate your kind words.

Rated 5 out of 5 stars

Excellent service

Excellent service , speedy postage , great book

13 May 2026
Booksplease logo

Reply from Booksplease

We are so glad to hear that you enjoyed our service and the book you received. Thank you for your positive feedback; we appreciate it!

Rated 3 out of 5 stars

Arrived

Arrived, thank you, but took a long time

4 June 2026
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Reply from Booksplease

Thanks for sharing your feedback!

Rated 5 out of 5 stars

Books were great value for money

Books were great value for money and in excellent condition.
Very pleased with the service and would definitely use this supplier again.

1 June 2026
Booksplease logo

Reply from Booksplease

We're so happy to hear you found the books to be great value and in excellent condition! We truly appreciate your kind words about our service and look forward to serving you again.

Rated 5 out of 5 stars

Booksplease does what it says on the…

Booksplease does what it says on the tin. Order is swiftly confirmed and delivered as promised. Added satisfaction to support independent book shops.

4 June 2026
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Reply from Booksplease

We're so pleased to hear that your order was confirmed and delivered swiftly, just as promised! It's wonderful to know that you're satisfied with your experience and that you appreciate supporting independent bookshops. Thank you for your kind words!

Rated 5 out of 5 stars

Unbelievable value

The book I received from Booksplease was in excellent condition, arrived on time, and was extraordinarily good value. I was really surprised I was able to get this deal. Thank you, Booksplease. Highly recommended

3 June 2026
Booksplease logo

Reply from Booksplease

We are so pleased to hear that your book arrived in excellent condition and on time! We always aim to provide great value, and we truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Arrived on time in good condition

Arrived on time in good condition

4 June 2026
Booksplease logo

Reply from Booksplease

We're delighted to hear that your order arrived promptly and in excellent condition. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Kept me updated with the progress of my…

Kept me updated with the progress of my order. Very pleased with my purchase which was reasonably priced

3 June 2026
Booksplease logo

Reply from Booksplease

We're delighted to hear that you were kept updated on your order's progress and that you're pleased with your reasonably priced purchase! Thank you for your positive feedback.

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