BookMyGarage Reviews 

8,984
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward and efficient booking process, often finding it quick and convenient to arrange services. Many highlight the professional, friendly, and knowledgeable staff who provide excellent service and maintain good communication. People appreciate the competitive and reasonable pricing, often noting significant savings and transparency in costs, leading to a positive overall user experience. However, some customers also noted issues with the booking system, experiencing instances where garages did not have their appointments or cancelled them. A few people mentioned being asked to change their scheduled times or finding that the booked slot was unavailable upon arrival.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as quick, simple, and easy... See more

Price

Consumers find prices to be very positive, often describing them as competitive, reasonable, and affordable.... See more

User experience

Clients share positive opinions on user experience, consistently describing it as simple, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Company replied

Rated 5 out of 5 stars

This book my garage is so helpful and offers the best garages with the choice of locations and time and day that works for you, also you know what it will cost once the required job has been done. Sav... See more

Company replied

Rated 5 out of 5 stars

JCC Autofix. Came when they said, identified the problem quickly, told me what was needed and picked car up today to hopefully bring it back on Friday all sorted. Communication from Samuel was excel... See more

Company replied

Rated 5 out of 5 stars

Great experience. Needed air con fixed for holiday travel. The garage I had booked cancelled late afternoon so I had one day to find local garage with reasonable price. Book my garage was great for... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(8,984)

2,527 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Value for money

Value for money. Bookmygarage helped me find a competitive price for my service instead of the usual rip off

10 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback.
We're delighted that we here at BookMyGarage helped you find a competitively priced service and provided great value for money. Helping our customers compare options and save money is exactly what we aim to do.
We appreciate you taking the time to share your experience and hope to help you again in the future.
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Great service

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback.
We're so pleased to hear that you received great service.
Your support means a lot to us, and we look forward to helping you again in the future😊
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Great services

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind words.
We're delighted to hear that you had a great experience with our services.
We really appreciate your feedback and look forward to serving you again in the future 😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent service and great…

Excellent service and great communication. Did rip me off they only thing on mot was what I already knew about. Very pleased with this garage and the staff were very friendly. Definitely recommend them

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review.
We're delighted to hear that you received excellent service and great communication throughout your visit.
It's especially pleasing to know that the MOT results were honest and transparent, with no unexpected recommendations beyond the issue you were already aware of.
We'll be sure to pass your kind comments on to the garage team, who will be pleased to hear that you found the staff friendly and helpful.
Providing trustworthy service and a positive customer experience is exactly what we aim for.
Thank you for your recommendation, and we look forward to helping you again in the future 🚗⭐
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

I got an early appointment at a garage…

I got an early appointment at a garage close to me.
Fixed cost, known in advance. Perfect.
Great job, very happy.

10 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review.
We're delighted to hear that you were able to secure an early appointment at a convenient local garage and that the fixed-price booking gave you confidence and peace of mind from the outset.
It's wonderful to know that the work was completed to a high standard and that you were very happy with the service you received.
Providing a simple booking experience, transparent pricing, and quality workmanship is exactly what we strive for.
Thank you for choosing BookMyGarage, and we hope to help you again in the future🚗⭐
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

Easy to book but garage didn't check…

Easy to book but garage didn't check for bookings so wasn't booked in. The garage agreed to see me but their price was different to advertised on book my garage. They agreed to honor advertised price

5 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.
We're pleased to hear that you found the booking process easy and straightforward.
We apologise for the confusion when you arrived and found that your booking had not been actioned by the garage.
Having reviewed the booking, we can see that BookMyGarage notified the garage as soon as your booking was submitted and that the booking was opened by Hawks Garage just 17 minutes later.
It therefore appears that, unfortunately, the booking slipped through the net at the garage's end.
We apologise on their behalf for the inconvenience this caused.
That said, we're very pleased that the team were able to accommodate you on the day and honour the advertised BookMyGarage price, ensuring you still received the service you booked at the agreed cost.
Thank you for your understanding and for bringing this to our attention.
Your feedback is valuable, and we hope your next experience is completely seamless from start to finish.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I recently used Sparrowhauk garage and was very impressed with the service. The staff were professional, friendly, and kept me informed throughout the process. The booking system was straightforward and easy to use, making it simple to arrange my appointment. The work was completed efficiently, and the price was very reasonable for the quality of service provided. I would definitely recommend this garage and will happily use them again in the future. ⭐⭐⭐⭐⭐

10 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you were impressed with the service and found our team professional, friendly, and communicative throughout your visit.
It's great to know that our online booking system made arranging your appointment easy and convenient, and that you were happy with both the quality of the work carried out and the value provided.
Your recommendation means a great deal to us, and we truly appreciate your kind words.
Thank you for choosing us and for your 5-star support⭐⭐⭐⭐⭐
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

forgettable

The whole experience with budget tyres has been unsatisfactory. MOT appointments were cancelled multiple times by smithdown rd, had to book with speke rd. Paid for full service but the fluids were not done which is basic. Tracking is a joke, redone it yet no change. absolute waste of time and money.

7 July 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave your review.
We are very sorry to hear about your experience and apologise that the service you received did not meet your expectations.
We can see that you have also left a review for Budget Tyres & MOT Speke Road, which we hope will encourage the garage to contact you directly to discuss and address the issues you have raised regarding your MOT appointment cancellations, servicing concerns, and wheel alignment.
We take feedback such as this very seriously and would like to understand more about what happened.
We have attempted to contact you by phone and have left a voicemail.
Speaking with you directly will help us gain a clearer understanding of the situation so that we can also raise these concerns with the garage ourselves as part of our internal review process.
When you have a moment, please call us back using the details provided in our voicemail, and we will be happy to discuss this further.
We look forward to speaking with you and hopefully helping to reach a satisfactory resolution.
The BookMyGarage Team 🚗

Rated 5 out of 5 stars

saved money at a franchised garage

very easy to use , got a much better price through book my garage and at a franchised garage, will be using this website again

10 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave us a review.
We're delighted to hear that you found BookMyGarage easy to use and that we were able to help you secure a much better price at a franchised garage.
Helping drivers compare trusted garages and save money on essential vehicle maintenance is exactly what we're here for.
We really appreciate your feedback and are pleased that you had a positive experience.
We look forward to helping you with your next booking.
The BookMyGarage Team 🚗⭐

Rated 5 out of 5 stars

Quick and simple booking system

Quick and simple booking system. Garage contacted me quickly. Great service.

10 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave us a review.
We're delighted to hear that you found the booking process quick and simple, and that the garage got in touch with you promptly. Providing a smooth experience from booking through to contact with the garage is exactly what we aim for.
We really appreciate your feedback and hope we can help you again in the future.
The BookMyGarage Team 🚗⭐

Rated 5 out of 5 stars

Efficient and easy to book

Booking an MOT in an area l am new to was made easy with this app.
Nothing complicated and the MoT Centre near me gave good directions s on how to find them. They were polite and helpful and were prompt to contact me when necessary. Thank you.

10 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review.
We're delighted to hear that booking your MOT in a new area was made easy through our platform.
Making the process simple, straightforward, and stress-free is exactly what we aim for.
It's also great to know that the MOT centre was helpful, provided clear directions, and kept in touch when needed. We'll be sure to pass on your kind words to them.
Thank you for choosing us, and we look forward to helping you with your future motoring needs 🚗😊
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

Quick and easy to use showing…

Quick and easy to use showing availability of services and cost

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.
We're pleased to hear that you found our service quick and easy to use.
Being able to compare availability and costs in one place is something we aim to make as straightforward as possible, so it's great to know that worked well for you.
We appreciate your feedback and look forward to helping you book your next service with ease 🚗😊
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Great website so easy to use and gives…

Great website so easy to use and gives great results will use again. 5 stars

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review.
We're delighted to hear that you found our website so easy to use and that it helped you find great results.
Making the booking process simple and convenient for our customers is always our goal, so it's wonderful to know we delivered on that for you.
We really appreciate your 5-star rating and look forward to helping you again in the future.
Thanks for choosing us ⭐⭐⭐⭐⭐😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Good variety of garages with affordable…

Good variety of garages with affordable prices and an appointment to suit.
Quick clear and easy to book!!

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review.
We're delighted to hear that you found a good variety of garages, competitive prices, and an appointment time that suited your needs. It's also wonderful to know that the booking process was quick, clear, and easy from start to finish.
We really appreciate your feedback and look forward to helping you with your motoring needs again in the future🚗😊
Best regards,
BookMyGarage

Rated 1 out of 5 stars

The garage you booked was not expecting…

The garage you booked was not expecting me when I turned up but still did the job

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for bringing this to our attention, and we're sorry for the confusion surrounding your booking.
Having investigated this, we can confirm that your booking was sent to Group 1 Basingstoke immediately after you submitted it on 7 July at 3:56pm.
However, the email was never opened by the garage, which unfortunately meant that the booking slipped through the net at their end.
As a result, the information you were given does not appear to reflect what actually happened.
All of our partner garages are expected to contact customers within four working hours of a booking being made, so we're sorry that this process was not followed in your case.
That said, we're pleased to hear that the garage was still able to accommodate you and complete the work when you arrived.
We will be discussing this matter directly with the garage to establish why the booking was missed and to help prevent similar occurrences in the future.
Thank you for your feedback, and please accept our apologies for the inconvenience caused.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.
We're delighted to hear that you found the booking process easy and straightforward.
We work hard to make everything as simple and convenient as possible for our customers, so it's great to know we achieved that for you.
We appreciate your feedback and look forward to helping you again in the future😊

Rated 5 out of 5 stars

Danielle was amazing help today

Danielle was amazing help today , very patient , prompt reply emails and i managed to get the alterations done on my site

13 July 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for your lovely review!
We're so pleased to hear that Danielle was able to help you with the alterations to your site.
We'll be sure to pass on your kind words to her.
Providing prompt communication and patient, helpful support is what we strive for, and it's great to know Danielle delivered such a positive experience.
We appreciate your feedback and are always here if you need any further assistance 😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent service from the team at…

Excellent service from the team at Armley Road MOT Centre! Although my booking was scheduled for tomorrow, they kindly listened to my situation and managed to service my car today, which I really appreciated. The staff were friendly, professional, and very accommodating. They went out of their way to help, and the whole process was smooth and efficient. It's great to find a garage that genuinely cares about its customers. I highly recommend Armley Road MOT Centre and will definitely use them again.

13 July 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted that we could help accommodate your situation and get your car serviced sooner than expected.
Providing friendly, professional, and flexible service from our garages is something we pride ourselves on, so it's wonderful to hear that the team made the process smooth and efficient for you. Your recommendation means a great deal to us, and we truly appreciate your kind words.
We look forward to helping you again 🚗😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Simple and straightforward.

Website is easy to navigate and communication was good.

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.
We're delighted to hear that you found our website simple and straightforward to use.
It's great to know that navigation was easy and that our communication met your expectations.
We appreciate your feedback and look forward to helping you again in the future 😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Brilliant service from the garage

Brilliant service from the garage

9 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review.
We're delighted to hear you received brilliant service from the garage.
We really appreciate you taking the time to share your feedback and hope to help you again in the future.
Kind regards,
BookMyGarage

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