BookMyGarage Reviews 

8,904
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,483 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff, who are often described as polite, knowledgeable, and welcoming. Many appreciate the straightforward and efficient booking process, often noting the ease of finding available appointments and transparent pricing. The pricing is frequently mentioned as reasonable and competitive, with no hidden fees, contributing to a positive overall user experience. However, some customers also noted issues with booking accuracy, where appointments made online were not registered with the garage, leading to inconvenience. A few other people also felt that the platform could sometimes lead to unexpected price increases at the garage, despite initial quotes, or that direct booking with garages might be more reliable.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the ease of booking and the efficiency of... See more

Staff

People report positive experiences with staff, consistently highlighting their politeness, professionalism,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as easy, quick, and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive and reasonable pricing... See more

User experience

Customers consistently note positive experiences with user experience, describing the service as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Rated 5 out of 5 stars

A great company to work with. No hidden fees etc they don't try and controler my customers, pricing or bookings. Everything on the dashboard/online is very easy to use and flexible. Barney my rep has... See more

Rated 5 out of 5 stars

Last minute booking accepted for next day. Very friendly and efficient and quick and MOT certificate issued all done for £42. I will definitely be taking my car back there again and will definitely te... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service! Steve had rang me earlier in the week to confirm some details about my car. I found it was really practical that he carries out the work at your home, it’s helpful when you h... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(8,904)

2,459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great company to work with

A great company to work with. No hidden fees etc they don't try and controler my customers, pricing or bookings. Everything on the dashboard/online is very easy to use and flexible. Barney my rep has been great over nearly 10 years advising me what to do and what works best depending on how busy we are etc. Ive recommend to quite a few other garages and even my customers.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use efficient service

I had been let down twice by AA and had to have my service done while I was off work. I put my details into Bookmygarage and a list of mobile services that could fit me in that day came up . I selected one booked it and within an hour the mechanic was on my drive. Amazing easy to use service. Fully recommend.

8 July 2026
Rated 5 out of 5 stars

I had a great experience at Avonmouth…

I had a great experience at Avonmouth Garage Ltd on Collins st.
My car needed a MOT and a new AC compressor plus a re gas.
The team are very polite and professional. I arrived to pick up the car a little early, while I waited, I was offered refreshments which was a thoughtful touch.
I appreciated that they kept me updated throughout the process via WhatsApp which was convenient.

10 July 2026
Unprompted review
Rated 2 out of 5 stars

I booked through Bookmygarage online…

I booked through Bookmygarage online and called the garage to confirm, they did not have any available appointments and said that Bookmygarage shouldn't of let me book. Very disappointing as I maybe could of found another garage that could fit me in. The garage itself were extremely apologetic and got me in as soon as possible.

6 July 2026
Rated 5 out of 5 stars

Easy to book and found lots of garage…

Easy to book and found lots of garage to choose from my area.

6 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the booking process easy to use and that you had plenty of garages to choose from in your local area. We work hard to provide a wide range of options so that motorists can compare services, prices, and availability to find the garage that best suits their needs.
We appreciate you taking the time to share your feedback and are pleased that our service helped make arranging your booking straightforward and convenient.
We look forward to helping you again with your future vehicle maintenance needs.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Found a garage quickly for a MOT and…

Found a garage quickly for a MOT and service. Total Car Care Services Ltd did the job I needed.

6 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you were able to quickly find a garage for your MOT and service.
We're happy to have been able to connect you with the garage, and we'll be sure to pass your feedback on to them.
Thank you for taking the time to share your experience. We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy and simple to use

Easy and simple to use. Able to book an appointment for a garage for the next day.

9 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the booking process easy and simple to use. It's great to know that you were able to secure an appointment with a garage for the very next day, making the whole experience convenient and hassle-free.
Thank you for taking the time to share your feedback, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

They just done the job thst was adked…

They just done the job thst was adked for

9 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're pleased to hear that the garage carried out the work you requested and delivered the service you were looking for.
We're happy to have been able to connect you with the garage, and we'll be sure to pass your feedback on to them.
Thank you for taking the time to share your experience, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

What a brilliant service

What a brilliant service! Steve had rang me earlier in the week to confirm some details about my car. I found it was really practical that he carries out the work at your home, it’s helpful when you have young children. He arrived on time, carried out the work and talked me through everything that had been done. 5/5 stars I can’t recommend highly enough and will definitely be booking him for my next service

9 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience. It's great to know that the garage took the time to confirm the details beforehand, arrived promptly, and kept you fully informed throughout the work.
We're happy to have been able to connect you with the garage, and we'll be sure to pass your kind feedback on to the garage.
Thank you for your recommendation and for taking the time to share your experience. We look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

My experience with BookMyGarage was…

y experience with BookMyGarage was excellent. The booking process was quick and straightforward, the price was very competitive, and everything went smoothly. It was a fast, hassle-free service, and I saved money too. I would definitely use BookMyGarage again and recommend it to others.

3 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you had an excellent experience using BookMyGarage. It's great to know that you found the booking process quick and straightforward, secured a competitive price, and that everything went smoothly from start to finish.
We really appreciate your recommendation and your kind feedback. Thank you for choosing BookMyGarage, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Quick and simple

9 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the booking process quick and simple. Making it easy for motorists to arrange their vehicle maintenance with minimal hassle is exactly what we strive for.
We appreciate you taking the time to share your feedback and look forward to helping you with your future servicing, MOT, and repair needs.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Simple

Simple. Easier than going to garage directly

8 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the process simple and even easier than contacting a garage directly. Making it quick and convenient for motorists to compare options, choose a suitable garage, and book with confidence is exactly what we aim to achieve.
We really appreciate your feedback and are pleased that our service made arranging your booking hassle-free.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

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