The whole experience at Gatwick Holiday Parking was hassle free throughout. They provided the most competitive quote. Booking was quick and simple. It's easy to find and park at. Shuttle buses are r... See more
Company replied
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Review summary
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Excellent experience. Little confused by the other Gatwick Holiday Parking car park up the road so this should be made clearer. Plus on return, the email doesn’t really state what should happen or whe... See more
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Having used this service many times I am never disappointed. Ease of driving in and giving my car to a trusted employee, who returns it to me upon arrival back to Gatwick, stress free, and cheaper t... See more
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Greet service I booked through a third party, who were not helpful at all. But when I arrived at Gatwick parking the guys were friendly, polite and extremely helpful, it was such a great service and I... See more
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Company details
Written by the company
Gatwick Holiday Parking is located on the airport campus and offers the best value on-airport parking options to suit every budget. We offer a range of on-airport Valet parking options for passengers flying from both North and South terminals, that are just a short, free shuttle bus ride away from the terminals.
Contact info
5th Floor, Destinations Place, RH6 0NP, Gatwick Airport, West Sussex, United Kingdom
- 0330 311 9566
- booking.gatwickholidayparking.com
4.6
Excellent
4K reviews
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Super, slick and efficient
Super, slick booking in and collection. No additional drama before or after a holiday. The transfer to the terminal was also really quick, with the collection directly outside arrivals ideal dust after a flight.
20 June 2026
Reply from Gatwick Holiday Parking
Dear Jeff
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking super slick on booking in and collection, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
First timers Lost Experience
Parking was safe and reasonably priced .... knowing where to park and where to wait for the bus was NOT EASY AT ALL at 5am we arrived through the gates as directed and then faced with huge areas of parking ...not a human in site and nothing in the email explaining which area was available we continued onwards and found ourselves in staff parking ..where some one directed us back the way we had come we parked in an area that looked busy but said ACCESS BUS ONLY (they all.did) and hoped for the best ... we waited by the bus stop lettered in the car park for a while and saw no buses anywhere ...then two Italian gentlemen parked near us and proceeded to unload bags and run out of car park to another with bus stop 1 in it .... we followed them and soon got picked up !! Had we waited at the other bus stop i feel we may have missed our flight ! So some clearer advice for first timers would be much appreciated ...
5 July 2026
Reply from Gatwick Holiday Parking
Dear Vicky
Thank you for taking the time to share your feedback regarding your recent experience with us.
I'm sorry to hear you found our signage directing customers towards the open zone with the car park to be confusing.
We recognise signage is important for all customers trying to reach the correct area to park and the signs we display need to be clear so customers can know where they need to go, and how to get there. We’re sorry to hear the signage hasn’t been clear during your recent visit to Gatwick and for the impact this has had on your journey.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 311 9566.
Kind regards
Gatwick Customer Services
Reply from Gatwick Holiday Parking
Dear Mark
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the website easy to use and a fair price, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
First time userEasy to book and park in secure area…
Easy to book and park in secure area close to terminal. The bus pick up was regular and very efficient. Certainly use again.
21 June 2026
Reply from Gatwick Holiday Parking
Dear Sharon
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book, park and that it was secure with a regular efficient shuttle service and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Gatwick Holiday Parking
Dear Mashkur
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking fast and safe in a good location and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
I had an extremely disappointing…
I had an extremely disappointing experience. I accidentally booked parking for the South Terminal when I needed the North Terminal. I realised my mistake almost immediately after booking and contacted customer services straight away, hoping they could simply transfer my booking.
Instead, I was told that because the booking was "non-amendable" and "non-cancellable", there was absolutely nothing they could do. No flexibility, no goodwill gesture, and no attempt to help a customer who had made an honest mistake just moments after making the booking.
The booking process did not make the terminal distinction clear enough for me, and I genuinely believe it would be very easy for others to make the same mistake. Rather than helping, the company hid behind its terms and conditions.
Losing over £100 because of a simple booking error that could have been resolved in seconds is incredibly frustrating. Good customer service isn't just about quoting policies—it's about helping customers where it's reasonable to do so.
Based on my experience, I won't be booking with this company again and would encourage others to double-check every detail before paying, as you shouldn't expect any flexibility if something goes wrong.
27 July 2026
Unprompted review
Reply from Gatwick Holiday Parking
Dear CJ
Thank you for taking the time to share your feedback regarding your recent experience with us.
I'm sorry to hear you’ve been unable to change the terminal on your recent booking. And that our customer service team were not able to transfer this for you.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 311 9566.
Kind regards
Gatwick Customer Services
It was easy to book
It was easy to book, easy to drop car off and pick up car on return. This is the first time we have used this process.
6 July 2026
Reply from Gatwick Holiday Parking
Dear Kevin
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding it easy to book and easy to drop off and pickup your car, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Gatwick Holiday Parking
Dear V~J
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Great service
Great service. Easy on-line booking, good directions, easy access and parking, quick shuttle bus on departure and return. Thank you.
15 July 2026
Reply from Gatwick Holiday Parking
Dear diggers2
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book on-line with good directions and easy access, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
The booking experience was easy and…
The booking experience was easy and didn’t take long.
21 June 2026
Reply from Gatwick Holiday Parking
Dear Stephen
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Gatwick Holiday Parking
Dear Lex
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding it easy to park and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Gatwick Holiday Parking
Dear Vasile
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the car park easy to get to and safe, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Can't fault it at all
Can't fault it at all - car was parked while we were on holiday, came back to it in the same place absolutely fine
31 May 2026
Reply from Gatwick Holiday Parking
Dear John
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Gatwick Holiday Parking
Dear Wayne
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the signage good and the buses running on time with friendly drivers and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Paid online for my booking
Paid online for my booking
Spent a great time away
Came back to collect car and got to the exit barrier to be charged with a £198 fee after I paid £72 online
How can this be happening ?
5 July 2026
Reply from Gatwick Holiday Parking
Dear Darren
Thank you for taking the time to share your feedback regarding your recent experience with us.
I'm sorry to hear you’ve been charged both online and at the car park.
Our aim is for customers to benefit from our competitively priced car park options which can be pre-booked online, allowing those who pre-book parking with us to save money and avoid paying any higher costs at our car parks. It’s disappointing to hear you’ve not been recognised at our barriers and have had to pay for your stay both online and at the car park.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 311 9566.
Kind regards
Gatwick Customer Services
Reply from Gatwick Holiday Parking
Dear Lauren
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking reliable and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Gatwick Holiday Parking
Dear Oyeneye
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and convenient, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Easy to book.
Easy to use website and useful information on location.
Like all airport parking it's not cheap. Nonetheless, I prefer onsite parking over off-site.
5 July 2026
Reply from Gatwick Holiday Parking
Dear Kevin
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Definitely use them again
17 May 2026
Reply from Gatwick Holiday Parking
Dear Adina
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Gatwick Holiday Parking
Dear Ciro
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking fast and easy, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
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