You never arrived but charged £33.64 from my bank account 3 days later ! Please do not use this company, it is definitely a scam, since using them I have read loads of similar reviews where no taxi... See more
Company replied
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Review summary
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Reviews shaping this summary
Please please please research this company before using!! Unfortunately I waited until AFTER they scammed me out of £34 until I read the reviews here. In the process of raising a dispute with my bank.... See more
Company replied
Terrible service Took more than 30 minutes to confirm a booking, then the confirmation details stated that I should contact Vannes radio taxis myself to confirm my collection point. Radio taxis ha... See more
Company replied
Tried ordering a taxi on holiday, booking was confirmed but car never showed. Few days later 39 EUR is deducted from my credit card for some kind of subscription of which there was no mention. Never... See more
Company replied
1.2
Bad
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
so shit didnt tell me vehicle…
so shit didnt tell me vehicle registration or an eta so i got a different taxi and they just took 34 quid off me👍
24 April 2026
Unprompted review
Reply from Bookeo24
Hello Shaun,
We are sorry to hear about your experience and understand your frustration.
We would like to clarify that our service provides assistance with taxi booking, and confirmation details such as vehicle registration or ETA depend on the availability and response of the local transport provider. We understand that the lack of information in your case led you to arrange an alternative, and we regret the inconvenience caused.
To review your situation and the charge mentioned, we kindly ask you to provide us with:
the email address used for your booking
or
any booking/reference number
Once received, our team will be able to investigate your case and respond accordingly.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Reply from Bookeo24
Hello Ely,
Thank you for your feedback.
We are sorry to hear that you experienced difficulties receiving the verification code. We understand how frustrating this can be and how it may have prevented you from using the service.
To help us investigate and resolve this issue, we kindly ask you to provide more details (such as the email or phone number used, and when the issue occurred). Our team will then be able to look into it and assist you accordingly.
We appreciate you taking the time to share your experience.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Bag experience
Hi, you charge money from my account, but i didnt travel with you, only tried to book, but never confirmed. And 3 days you charge my bank account, please bring money back!!!!!
22 April 2026
Unprompted review
Reply from Bookeo24
Hello Gabrielė Žurauskaitė,
We are sorry to hear about your experience and understand your concern regarding these charges.
Our service operates with a trial booking process followed by an automatic subscription, which is clearly indicated during the booking stage and outlined in the terms and conditions before confirmation. If the subscription is not cancelled within the trial period, it may be activated automatically, which can result in charges even if the booking was not completed.
That said, we would like to carefully review your case and make sure everything has been handled correctly.
Could you please provide the following details so we can investigate your situation:
The email address used during your attempt to book
The approximate date of the transaction
Any payment reference or screenshot if available
Once we receive this information, our team will check your file and come back to you with a clear resolution as quickly as possible.
We remain at your disposal.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
This app is a scam
This app is a scam. They charged me $46 without receiving any services. Please don’t use this app and check your account to make sure they’re not charging you for services you did not receive. FRAUD!
19 April 2026
Unprompted review
Reply from Bookeo24
Hello Wvrri,
We are truly sorry to read your message and understand your concern regarding this charge.
Please note that our service operates with a trial period, which allows users to test the platform before any full subscription is activated. During this process, all pricing details and subscription terms are clearly indicated prior to confirmation. If the trial is not cancelled within the given timeframe, the subscription is then automatically activated, which may explain the charge you are referring to.
That being said, your satisfaction is very important to us, and we would like to review your situation in detail and provide a quick resolution if there has been any misunderstanding.
Could you please contact us with the email address used during your purchase or any relevant information? Our team will carefully investigate your case and assist you as soon as possible.
We remain at your disposal and hope to resolve this matter quickly so you can reconsider your experience with our service.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267(Monday to Saturday, 8 a.m. – 8 p.m.)
Our taxi was late.
Our taxi was late.
I don't know if the problem was on your side or the taxi company's.
20 minutes before the designated time I got an email saying the booking was confirmed.
When I called the company some 3 minutes after designated time, it sounded as if they didn't know about the booking.
23 April 2026
Unprompted review
Reply from Bookeo24
Hello Sebastian,
Thank you for your feedback and we are sorry to hear about the inconvenience with your taxi booking.
We understand how frustrating it can be when there is uncertainty between the booking confirmation and the actual arrival of the driver. After checking your case, it appears that your booking was confirmed on our side, however there may have been a communication issue with the local taxi provider, which we sincerely regret.
Please be assured that we are currently reviewing this situation with the transport partner involved in order to understand exactly what happened and prevent this from occurring again.
If you have been impacted by this delay, we encourage you to contact our support team so we can look into possible compensation options depending on the outcome of the investigation.
We truly appreciate your patience and feedback, as it helps us improve our service quality.
If your issue has now been resolved, we would be grateful if you could consider updating your review.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
This APP does nor work in Toulon!
22 April 2026
Unprompted review
Reply from Bookeo24
Hello David,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
SCAM
As withe everyone else, this company automatically subscribes you and takes money without warning or any email confirmation you've inadvertently subscribed. Thankfully, the bank flagged, blocked and sorted it. Scammy company, avoid at all costs.
22 April 2026
Unprompted review
Reply from Bookeo24
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described, including the charges mentioned. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
We had a confirmed reservation time
We had a confirmed reservation time. After 5-6 attempts to contact the driver direct as listed in the confirmation, the driver was an hour late. The driver spoke no English. The email stated to pay the driver €5.40. At the destination the driver demanded €30. We missed our train and the connection in Strasbourg. Booked seat reservations are not refundable or transferable. Very unsatisfactory. I would not recommend your service to anyone.
21 April 2026
Unprompted review
Reply from Bookeo24
Hello Vinton,
We are very sorry to hear about your experience and understand how frustrating this situation must have been.
We apologise for the delay in your pickup, the communication issues with the driver, and the discrepancy regarding the fare. This is not the level of service we aim to provide. We also regret the inconvenience caused by missing your train connection and the resulting disruption to your travel plans.
We take your feedback seriously and would like to review your case in detail, including the booking, driver assignment, and fare instructions provided to you.
Please contact us with your booking details or the email used for the reservation so we can investigate what happened and assist you appropriately.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
I received an email saying the taxi was…
I received an email saying the taxi was coming but when I called after waiting 20 minutes the operator said that no one was coming as the service was located in Empoli and was too far away from Certaldo to pick us up.
20 April 2026
Unprompted review
Reply from Bookeo24
Hello Marjorie,
We are very sorry to hear about your experience and understand your disappointment regarding the lack of service on your booking.
In some cases, availability depends on driver coverage in the selected area at the time of the request, and unfortunately it appears that no driver was available close enough to complete your pickup from Certaldo. We understand how frustrating this must have been, especially after receiving a confirmation email.
We sincerely apologise for the inconvenience caused and for any lack of clarity during your interaction with our support team.
We would like to review your case in detail and ensure it is properly handled. Please contact us with your booking details or the email used for the reservation so we can investigate what happened and assist you further.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Absolutely excellent
Absolutely excellent! Uber couldn't find any drivers after more than 20 minutes of trying. We had to het to the airport and tge Bookeo24 office actually phoned me to finish the booking as I was struggling to authenticate. Driver arrived in 5 minutes and we had a great drive to the airport and arrived in plenty of time.
21 April 2026
Unprompted review
Reply from Bookeo24
Hello Caroline,
Thank you very much for your positive feedback.
We are glad to hear that, despite initial difficulties, our team was able to assist you and that your driver arrived quickly, allowing you to reach the airport on time and comfortably. Your satisfaction is very important to us.
We appreciate you taking the time to share your experience.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Scammers!!!
Scammers!!!! We traveled to Como, Italy and installed your taxi app. There was no information or notification about any monthly fee. We did not use the taxi service even once. On the third day, €39 was charged for a monthly subscription . The subscription was NOT clearly disclosed during sign-up - no checkbox, no confirmation email, no warning before the "trial" expired.!!!
18 April 2026
Unprompted review
Reply from Bookeo24
Hello Olga,
We are very sorry to hear about your experience and understand your frustration.
Our service includes a trial period which allows users to test the platform before any subscription is activated. If the service is not cancelled during this period, the subscription renews automatically, as outlined during the sign-up process. That said, we sincerely apologise if this was not clear enough or visible in your case.
We also regret that you did not get the chance to use the service during your trip, as this is clearly not the experience we want for our customers.
We would like to review your situation in detail, ensure the subscription is cancelled, and assess your request for a refund. Please contact us with the email address used during registration so we can locate your account and handle your case as a priority.
Our goal is to resolve this matter quickly and restore your confidence. Once your case has been handled, we would appreciate if you could update your review to reflect the resolution.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Excellent communication and wonderful…
Excellent communication and wonderful driver helped make our holiday a wonderful experience
18 April 2026
Unprompted review
Reply from Bookeo24
Hello Phil Carey,
Thank you very much for your kind feedback.
We are delighted to hear that you had a great experience and that the communication and driver helped make your holiday enjoyable. Your positive words are truly appreciated.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
These people are scamers
These people are scamers. They keep people waiting. Don't trust them at all.
18 April 2026
Unprompted review
Reply from Bookeo24
Hello Amal,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described, including the waiting time. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Taxi never showed up :-( I had to call…
Taxi never showed up :-( I had to call the taxi myself ... Taxi stated someone tried to contact them, but spoke no German or English. The service didn't work as intended and I won't make the same mistake again.
9 April 2026
Unprompted review
Reply from Bookeo24
Hello Paul,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described, including the missed pickup and communication issues. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Hidden Subscription Trap – Fight Back and Get Your Money Back
I was charged €39.00 for a monthly subscription after a failed taxi booking. I never received a taxi because there was no availability, yet I was still hit with a recurring fee. The subscription was NOT clearly disclosed during sign-up – no checkbox, no confirmation email, no warning before the "trial" expired. The charge appeared under an obscure name (PTX*REZERVLY.IO) making it hard to identify.
Initially, Bookeo24 REFUSED the refund, claiming the terms were "clearly presented." Only after I threatened a chargeback and regulatory complaints (CCPC, SignalConso, etc.) did they agree to refund the money.
If you are a victim of this practice, DO THIS:
1) Contact your bank IMMEDIATELY – If the charge is still "pending," ask them to revoke the authorization before it's finalized.
2) File a chargeback – Use "Unauthorized Transaction" and "Service Not Received" as reasons.
3) Report to authorities – CCPC (Ireland), SignalConso (France), or your local consumer protection agency.
4) Leave a review – Warn other customers. Companies like this rely on people giving up.
Bottom line: They only refund when threatened. Don't let them get away with this. Fight back!
11 April 2026
Unprompted review
Reply from Bookeo24
Hello Samuel Arnold,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the booking process and the charges mentioned. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
The service was great.
The service was great. The gentleman showed up on time. Very polite. Confident driver. Would definitely use this company again.
15 April 2026
Unprompted review
Reply from Bookeo24
Hello Todd,
Thank you very much for your positive feedback. We are glad to hear that your driver arrived on time, was polite and that you had a comfortable and confident journey experience.
We truly appreciate your recommendation and are happy you would use our service again.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
No show
We were notified that the taxi was at the pickup place but it was not. There was no answer to my messages and at the contact telephone number they did not speak English.
Very disappointed!
16 April 2026
Unprompted review
Reply from Bookeo24
Hello Boyd,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described, including the communication issues and the missed pickup. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
The booked taxi never appeared
The booked taxi never appeared in Zaragoza - waited for 10 mins. Ordered an Uber instead which promptly arrived.
16 April 2026
Unprompted review
Reply from Bookeo24
Hello Gerard,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and understand your frustration regarding the situation you described. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Be careful booking a taxi with this company on line.
I just wish that I had read all the reviews on Trustpilot before engaging with this company. I booked a taxi on line from a Havila Boat Cruise terminating in Bergen. Received confirmation and that was all , no reference numbers , taxi company name or contact phone number. Needless to say the Taxi never arrived . We were left stranded at the Havila Port in Bergen. I tried ringing Bookeo24, no answer. My husband had to walk to the main road from the port after waiting 30minutes to hail a taxi . This company, then had the audacity to debit my credit card 39 euros the following day and a further 39 euros just this week. I never knowingly ticked any boxes to set up a subscription , why would I when all we wanted was a one off taxi. ??? They are scammers and I have reported them to the credit card, who have blocked them and I will be reporting them to the FIA or Irish equivalent. Please noté that I have emailed Bookeo24 customer services and I am awaiting a reply.
9 March 2026
Unprompted review
Reply from Bookeo24
Hello Symons,
Thank you for taking the time to share your experience.
We are sorry to hear about the situation you encountered and understand your frustration regarding the missed pickup and the charges mentioned. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Thought I was.booking a taxi
Thought I was.booking a taxi. Charged 0.10 then they tried to take £39 three days later. The taxi never arrived. My bank blocked the payment of £39. Then received voicemail saying legal proceedings! Good luck with that judging by all these people saying it's a scam! Have now cancelled but wasn't clear it was a subscription service and taxi never turned up anyway!!!
9 April 2026
Unprompted review
Reply from Bookeo24
Hello Felicity Rennick,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described, including the booking process and the charges mentioned. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
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