You never arrived but charged £33.64 from my bank account 3 days later ! Please do not use this company, it is definitely a scam, since using them I have read loads of similar reviews where no taxi... See more
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Review summary
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Please please please research this company before using!! Unfortunately I waited until AFTER they scammed me out of £34 until I read the reviews here. In the process of raising a dispute with my bank.... See more
Company replied
Terrible service Took more than 30 minutes to confirm a booking, then the confirmation details stated that I should contact Vannes radio taxis myself to confirm my collection point. Radio taxis ha... See more
Company replied
Tried ordering a taxi on holiday, booking was confirmed but car never showed. Few days later 39 EUR is deducted from my credit card for some kind of subscription of which there was no mention. Never... See more
Company replied
1.2
Bad
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
I booked taxi for 5am this morning and…
I booked taxi for 5am this morning and received email confirming everything was ok with my booking. Despite this I had to ring this morning at 5.10am to enquire where my taxi was. I was told there was no confirmation and they were still working on it. 05.25am and finally taxi arrived. I found the service very disappointing and caused unnecessary stress to the end of my holiday.
10 May 2026
Unprompted review
Reply from Bookeo24
Dear Customer,
Thank you for taking the time to share your experience, and we are truly sorry for the stress and inconvenience caused at the end of your holiday.
We completely understand how frustrating it must have been to receive a booking confirmation and then experience delays and uncertainty regarding your taxi arrival. This is clearly not the level of service we aim to provide.
In some situations, delays may occur due to late confirmation from local transport partners or operational issues during early morning hours, but we fully understand that this does not lessen the inconvenience you experienced.
We sincerely appreciate your feedback, as it helps us identify areas where communication and booking reliability must be improved. If you would like us to review your booking in detail, please feel free to contact our support team with your reservation information.
Kind regards,
Bookeo24 Support Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I was quoted €10.43 euros on this site…
I was quoted €10.43 euros on this site for a 4-5 minute trip which I thought was reasonable. I had to submit my pick-up location via GPS as we did not have an exact address and it was a bit remote. It took an hour for them to find us nut they did arrive.
At the end of the 4 minute journey I was charged €40! I was given no message to state that the amount would be higher than that originally quoted. Not impressed!
7 May 2026
Unprompted review
Reply from Bookeo24
Dear Customer,
Thank you for sharing your feedback with us, and we are sorry to hear about your experience.
We understand your concern regarding the difference between the initial estimate and the final fare. In some cases, the final price can vary depending on real-time factors such as distance adjustments due to GPS location accuracy, waiting time during pickup, traffic conditions, or route changes. Remote or imprecise pickup locations can also sometimes lead to additional time being required for the driver to locate the exact meeting point.
That said, we completely understand your frustration if the final amount was not clearly communicated at the time of booking or during the journey. Transparency is very important to us, and we will ensure your feedback is reviewed by our team to improve clarity in future bookings.
We would also like to investigate your specific case in detail. Please feel free to contact our support team with your booking details (email used and reference number), and we will be happy to review the charges with you.
Kind regards,
Bookeo24 Support Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Reply from Bookeo24
Dear Kevin Wainwright,
Thank you for your feedback, and we are truly sorry to hear that your taxi did not arrive as expected. We understand how frustrating and inconvenient this situation must have been, especially when relying on timely transport.
We would like to review what happened in detail to understand the cause of this issue and assist you accordingly. To locate your booking, could you please provide us with your email address used for the reservation, your full name, and any booking reference you may have received?
Once we have these details, our team will investigate your case and come back to you with a clear update.
Kind regards,
Bookeo24 Support Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
It was so easy to use which was great…
It was so easy to use which was great as we were in a strange country not speaking the language but this was so easy to use. The driver turned up.in the timeframe it said and was reasonably priced. Thank you will use again
8 May 2026
Unprompted review
Reply from Bookeo24
Hello Mark Allen,
Thank you very much for your feedback.
We are delighted to hear that you found the service easy to use, especially while traveling in a foreign country, and that the driver arrived within the expected timeframe and at a reasonable price. It’s great to know you had a positive experience.
We truly appreciate you taking the time to share your experience.
Kind regards,
Bookeo24 Support Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I booked my reservation on May 7th for…
I booked my reservation on May 7th for May 8th @ 7:15am to get to the Vatican in time for our 9am tour. I even called to make sure everything was in order and was assured it was. The driver was not on time. I called and then was told he was on his way. He was 45 minutes late and then refused to take us to the destination I booked for...leaving us at the Fumicino airport to figure it out. I called the support number more than once and was told the reservation was confirmed and then sent an email an hour after our pick up saying there were no drivers!!?? Very poor follow through. Would NOT recommend this company ever!! They didn't even apologize for any of it!!
8 May 2026
Unprompted review
Reply from Bookeo24
Hello Dawn Bell,
We are truly sorry to read about your experience and we completely understand your frustration regarding the delay, the missed service, and the lack of proper support during such an important journey.
This is not the level of service we aim to provide. Your report has been taken very seriously and has been forwarded to our team for immediate review in order to investigate what happened with your booking, driver assignment, and communication.
We sincerely apologize for the inconvenience caused, especially given the importance of your scheduled tour.
Kind regards,
Bookeo24 Support Team
📧 contact@bookeo24.com
📞+353 1263 6267(Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Cab never arrived
7 May 2026
Unprompted review
Reply from Bookeo24
Hello Lauren,
We are sorry to hear about your experience and understand your frustration regarding your cab not arriving.
We kindly invite you to contact our customer support team with your booking details so we can investigate the situation and assist you further as quickly as possible.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
WARNING
WARNING! Fraudulent website. My bank contacted me today to let me know that this company - "BOOKEO24" - has been taking €39 per month from my account since March after I tried booking a taxi through them whilst on holiday. Never even got a taxi from them. I 100% DID NOT sign up for a subscription of any sort!!! This is 100% a fraudulent act they have committed against my bank account which will be investigated. I want my money back!!
3 March 2026
Unprompted review
Reply from Bookeo24
Hello Sinead,
We are sorry to hear about your experience and understand your frustration regarding the subscription charges.
Please note that our service includes a trial period before any subscription renewal, and the related pricing and subscription information is displayed during the booking and payment process. However, we understand that this may not always be noticed clearly, especially while travelling or booking urgently.
We would like to reassure you that our support team takes all customer concerns seriously and is available to review your situation carefully. We kindly invite you to contact us directly with the email address used during the booking so we can investigate your case and assist you as quickly as possible.
Customer satisfaction remains very important to us, and we always aim to find an appropriate resolution.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Un-authorised debit of subscription fee
It is really horrid to see that companies ripping of people out of their pocket. While booking taxi, i waited for more than an hour and still have not got the taxi. While processing my booking i was asked to given my card details to proceed with booking and there was no clear mention or message about activation of my subscription. After few days, there was a debit of 39 Euros. This is really a hidden trap. I hope the company look into this and take action accordingly. I have raised a complaint with the company and waiting for their response on this regard. Attaching my email id to connect
6 May 2026
Unprompted review
Reply from Bookeo24
Hello Harry,
We are sorry to read about your experience and understand your frustration regarding the booking and the subscription charge.
After verification, we confirm that your situation has already been resolved by our customer support team. Your subscription has been cancelled and the refund process has been completed.
We sincerely apologise for the inconvenience and misunderstanding caused during your experience.
If everything is now resolved on your side, we would appreciate it if you could consider updating your Trustpilot review to reflect the resolution provided.
Kind regards,
Bookeo24 Support Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Scam scam scam
Scam scam scam! Took two monthly fees out of my account without my consent. I ordered taxi while abroad and never turned up. Never was I informed of a subscription or any fees. Am going further with this
5 May 2026
Unprompted review
Reply from Bookeo24
Hello Ais,
We are sorry to read about your experience and understand your frustration regarding the charges and the taxi service not being fulfilled as expected.
In order to locate your booking and review your case in detail, we kindly ask you to provide the following information:
the email address used when placing the order
the full name used for the booking
the date and approximate time of the booking
any transaction reference or screenshot of the charges if available
Once we receive these details, our team will carefully investigate your case and come back to you with a clear response.
We remain at your disposal.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Do NOT use this company!
Since I never got a confirmation email, I cancelled my booking and booked with another company. Nevertheless, they called me in the middle of the night, one hour before the taxi was supposed to arrive, to ask if I still wanted the taxi. And: you think you pay in advance for a taxi ride, but what they do, is they charge you a monthly fee.
After this review, I got a refund from them, so I have bumped them up from 1 to 2 stars, since they have actually listened to my complaints. I still think it’s very little trustworthy to trick people into a monthly subscription.
3 March 2026
Unprompted review
Reply from Bookeo24
Hello Live Vedeler Nilsen,
We are sorry to read about your experience and understand your concerns regarding the booking confirmation and the charges applied.
After verification, we confirm that your situation has already been regularised by our team. The necessary checks and corrective actions have been completed on your account.
We kindly invite you to review the update provided in your email inbox for full details of the resolution.
If everything is now in order on your side, we would appreciate it if you could update your Trustpilot review to reflect the resolution of your case.
We remain at your disposal for any further assistance.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Driver got us to the airport in time…
Driver got us to the airport in time for our flight
5 May 2026
Unprompted review
Reply from Bookeo24
Hello Alan MANSON,
Thank you very much for your feedback.
We are delighted to hear that the driver got you to the airport on time for your flight and that everything went smoothly for your journey.
We truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
No Taxi Arrived. Cost us an expensive excursion
We booked in advance. No taxi arrived. Tried to book another this morning. Could not log in
We lost a $275 tour today. Thanks a lot.
5 May 2026
Unprompted review
Reply from Bookeo24
Hello Laura Folk,
We are very sorry to read about your experience and we sincerely apologise for the inconvenience caused.
We understand your frustration that the taxi did not arrive as expected, and that this resulted in you missing your planned excursion. This is certainly not the experience we aim to provide, and we regret the impact this had on your plans.
We also understand the difficulty you experienced when trying to log in to make a new booking.
Your feedback is taken very seriously and will be reviewed by our team to help improve our service.
We truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267(Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Taxi booking
Was charged for a taxi booking that was cancelled. After posting a negative review however, bookeo have subsequently responded and provided a full refund. 3 stars given as in the end they have rectified the situation.
29 April 2026
Unprompted review
Reply from Bookeo24
Hello Lisa Molus,
Thank you for your message.
We are sorry to hear about your experience. After verification, we confirm that your situation has been resolved.
We kindly invite you to check your email inbox, where you will find the details regarding the resolution of your case.
If everything is now in order on your side, we would appreciate it if you could update your Trustpilot review to reflect the resolution of your request.
We remain at your disposal.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Use Uber
It took 15 mins to confirm the ride, then the wait time was estimated at 10 mins. Driver took 18 minutes to get to me and when I showed him that the app stated it was just under 17 Euros for the ride, he insisted it was 25 Euros and to be paid in cash.
3 May 2026
Unprompted review
Reply from Bookeo24
Dear PursesAreLife,
Thank you for your message and for sharing your experience.
We’re sorry to hear about the delays and the issue you encountered regarding the fare difference and the payment request. We understand how frustrating this situation must have been.
After checking our system, we are unfortunately unable to locate your booking with the information available from your review. In order to properly investigate what happened and review the details of your ride, we kindly ask you to provide:
the email address used for the booking
or any booking reference / confirmation details
Once we receive this information, our team will be able to analyse your case and assist you accordingly.
We remain at your disposal.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Cancelled booking as no confirmation…
Cancelled booking as no confirmation recieved before we needed to leave for airport. Had email confirmation of cancellation. But apparently taxi turned up. Will wait to see if I am charged.
Very poor booking service .
3 May 2026
Unprompted review
Reply from Bookeo24
Dear StanC,
Thank you for your message and for sharing your experience.
We’re sorry to hear about the issue with your booking and understand your concern regarding the situation described.
After checking our system, we are unfortunately unable to locate your reservation with the details available from your review. In order to investigate what happened and verify the status of your booking and any potential charges, we kindly ask you to provide:
the email address used for the booking
or any booking reference / confirmation details
Once we receive this information, our team will be able to review your case and come back to you as soon as possible.
We remain at your disposal.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Totally scammers
Totally scammers! I tried it to book a taxi in Germany but it never worked. There was no information or notification about any monthly fee. I did not use the taxi service even once. But I got charged €39 every month after that for the following 3 month without any notification email! The subscription was NOT clearly disclosed during sign-up - no checkbox, no confirmation email, no warning before the "trial" expired.!!!
5 February 2026
Unprompted review
Reply from Bookeo24
Dear Daiyu Geng,
Thank you for your message.
We’re sorry to read your experience and understand your frustration regarding the charges you mentioned.
After checking your case, we can confirm that your situation has now been fully regularised and the necessary actions have been taken on your account.
We also invite you to check your email inbox, as a confirmation regarding the resolution of your request has been sent to you. If you cannot find it, please also check your spam or junk folder.
We regret any inconvenience this situation may have caused and remain available if you need further assistance.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
The taxi never came and I had to call…
The taxi never came and I had to call customer service to find out that the reservation didn't even appear in their system and it took almost another hour for the taxi to come after I explained it to them.
30 April 2026
Unprompted review
Reply from Bookeo24
Hello Lucian,
We are sorry to hear about your experience and understand your frustration.
The fact that your reservation did not appear in the system and that you had to wait significantly longer for a taxi is certainly not the level of service we aim to provide. We sincerely apologise for the inconvenience caused.
To review your situation in detail and understand what happened, we kindly ask you to provide us with:
the email address used for your booking
or
any booking/reference number
Once received, our team will be able to investigate your case and assist you accordingly.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞+353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Reply from Bookeo24
Hello John,
Thank you very much for your feedback.
We are delighted to hear that you had a great experience with our service. Your satisfaction is very important to us.
We truly appreciate you taking the time to share your experience.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
SCAMMERS, DO NOT USE
SCAMMERS! DO NOT GO NEAR THIS COMPANY. Tried to use them to book a one off taxi. Taxi never existed despite saying it would be there in 10 minutes.
Two days later credit card was charged €39. Used none of their services, and was not told of any subscriptions. Emailed them, got a seemingly legitimate response but tried to reply and my email has been blocked. Please be warned against these scammers.
UPDATE RESPONSE TO REPLY BELOW:
you already have all my details but have blocked my email address so I can't communicate with you any other way.
18 April 2026
Unprompted review
Reply from Bookeo24
Hello Paul,
We are sorry to read your message and understand your frustration.
We would like to clarify that our service operates with conditions presented during the booking process, including a trial period which may convert into a subscription if it is not cancelled within the indicated timeframe. We regret that this may not have been sufficiently clear in your case.
We also sincerely regret the experience you describe regarding the taxi booking and the difficulty in communication.
To review your situation in detail and investigate both the charge and your booking, we kindly ask you to provide us with:
the email address used for your booking
or
any booking/reference number
Once received, our team will be able to check your file and assist you accordingly.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
so shit didnt tell me vehicle…
so shit didnt tell me vehicle registration or an eta so i got a different taxi and they just took 34 quid off me👍
24 April 2026
Unprompted review
Reply from Bookeo24
Hello Shaun,
We are sorry to hear about your experience and understand your frustration.
We would like to clarify that our service provides assistance with taxi booking, and confirmation details such as vehicle registration or ETA depend on the availability and response of the local transport provider. We understand that the lack of information in your case led you to arrange an alternative, and we regret the inconvenience caused.
To review your situation and the charge mentioned, we kindly ask you to provide us with:
the email address used for your booking
or
any booking/reference number
Once received, our team will be able to investigate your case and respond accordingly.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
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