Bookdepository Reviews 62

On October 6 2025 I ordered book, in an effort to begin to stop using Amazon. The page said it was 'available and in stock' Three weeks on, still no book, despite two emails to them to ask when I could expect to receive it. And guess what - like many other folk here, absolutely no response. I'm going to try for a refund, but don't hold out much hope. Disappointed

Item has not been dispatched after almost 3 months. I have emailed multiple times and received no response.

The company is a scam!
They take your money and never send you anything.
The real company is closed and there are pirates operating the fake site.

Literally the worst company ever. Ordered in January and items never arrived. After months of asking I got told they had been delivered to blackheath sorting office because apparently that was the address I asked for..it wasn't! I've email about 50 times now asking for a refund and I get completely ignored. They basically respond every so often being overly nice asking me to wait a little bit longer. Absolutely awful don't order from here

Books of the world despatched to the world. Great company , great service and brilliant customer service . The site has great book choices, great prices and amazing discounts.Books arrive in mint condition always along with beautiful bookmark and well packaged.

Data doświadczenia: 10 marca 2023

I ordered a book from this company, which was advertised as having ten copies in stock.
It was then listed on my account as "shipped".
I contacted them for a tracking number and discovered that not only had the book NOT been shipped, but they didn't actually have any copies in stock and it was "on order".
I am now involved in the lengthy and frustrating business of trying to get a refund from this disreputable and dishonest company.
They have repeatedly claimed to have processed a refund, but my Abebooks account shows no evidence of this and they refuse to provide proof.
This is not a real company, it is a criminal enterprise.
Please do not order from these people, they are thoroughly untrustworthy and will do all they can to avoid refunding you once they have scammed you.
Book Depository is an absolute nightmare, arguably the worst book seller I have ever encountered.

Slow delivery but good service. Prices vary compared to other sites, some titles it is cheapest, others more expensive. But if you do your homework you can pick up books at the best prices here.

AUTHORS BEWARE. Sells Amazon books at an inflated price and doesn't compensate the author. My book was sent to a customer in Switzerland - it arrived buy not royalties were paid to me. Emails sent to the company which they have ignored. THIS COMPANY'S REGISTRATION ON THEIR WEBSITE is not true either -fabricated details.

Ordered a book for a birthday gift. Needed it for a weeks time. Nowhere during the ordering process was i able to see an estimated delivery date for my purchase. When completed I got an email saying delivery was an estimated 11 business days! Obviously far too long. I immediately tried to cancel my order, (within two minutes of placing the order)... but couldn't, as I must receive the order first and then return it at my own expense.
I just went to a different company and ordered the book from them and delivery estimated to be within 4 days.
Waste of money.

Book depository stated done refund they give me transaction ID got intouch with bank give them details and got told nothing gone in now I'm having to put it down as a loss will never use this lying disgraceful company again and when you tell them not to respond they do and more or less think its OK not to listen or chase things up with there banks but they are eager to take.Good Bye and don't respond I don't like dealing with a company that lines there own pockets and why should I carry on doing your stinking work. YOU CHASE IT UP I HAVE DONE SO AND I GET TOLD NOTHING GONE IN.

Ordered a cd/book via Amazon.. after 5 days received email from Amazon notifying my order was cancelled and a my payment would be refunded. Now 20th Dec, no refund yet....bookdepository should NOT list items for sale if they're unable to honour orders.. Disgraceful Company buy elsewhere in future

+ excellent bookstore to buy any type of book at good prices
- delivery takes too much time

After 3 weeks waiting for the item, was agreed with the seller to wait an extra week to confirm that the item was lost in transit. They have not granted the agreement and unfortunately they don't want to refund the money.
I have requested my money back from Paypal and in 30 seconds my money is on the way back.

NEVER AGAIN WITH THIS COMPANY!!
WHAT A TOTALLY WASTE OF MY TIME!!!

I ordered a book in September and after I haven’t received it, I emailed them and they responded that they can’t supply the book (even though they still list it as available on their website). I then asked for the refund, which I’m supposed to received in 2-3 working days. It’s been 7 days and I still haven’t received it. They used to be reputable company, but I advise against ordering from them now.

I actually found bookdepository a good company to deal with so why one star?

Because they use EVRI for expensive books. EVRI the merger of the two worst parcel companies in UK.

And they still are, after name change. Lose every book, dump in public spaces to be stolen, get lost at depot, don't send emails, say they take photos as proof of delivery when they dont. Dreadful company.

If bookdepository are going to use their services then I will not be using them.

Bookdepository choose to use them so I hold bookdepository responsible.

Note every book sent by Royal mail arrives.

I ordered the books from this bookstore over 5 years. There was no problem with deliveries. They were packed nicely and delivered on time. Excellent.

The sole problem, as per my observations, with this website, is that the books are untrackable once they leave the UK. I ordered a book on the 5th of July, on the 8th of July was the last time I had an update (namely, the book was dispatched from the UK). I was told that it should arrive in a maximum of 25 business days (which it didn't). I wrote an email asking for clarifications, and received a kind response within 24 hours (that's all the good). I will wait until August the 17th as the email says, if it doesn't arrive by then, I will ask for a refund. Although the prices are very good for some books, and I've read some reviews from people that got their books either on time or a little later, I have to join the overwhelmingly bigger club of disappointed clients. Just wasted 7 weeks of my summer waiting for a book.

Update: it's been 10 days since I required a refund, and although I was notified that a "full refund has now been processed for this order; please allow 1-3 working days for this to appear back onto the payment method" nothing happened. I understand that you cannot honor your delivery, but I don't think it takes 10 days to do a refund.

My conclusion: don't pick this website, it's really not worth the gamble, pay the extra money and be sure that you will get your book in time.

Pre order of the Tom Bower book (I know - I'm not proud of it!) - payment taken 13 July. Everyone else on social media seems to be commenting on the book that they have received and read following its publication (clearly not ordered from Book Depository) and yet my book is nowhere to be seen and the order tracking just shows "processing". If you look at the book on their website it is says it's unavailable. Are they waiting for the next print run or for someone to return the book having read it? What an absolute con. This is the first and last time I will use this company. Steer clear is my advice.

Discovered bookdepository, found what looked like useful book, (Guide to lost wax bronze casting by Harold Kyle) sent and paid for said book, what turned up was a tiny book consisting of about 2 A4 pages of child like text, aimed at the very young, enlarged to a ridiculously large font spaced out with huge gaps and printed onto small pages with massive margins! In short, a couple of pages of A4 kiddy text stretched onto 52 8"x4" pages!!! I wouldnt buy it for a child!! dont trust these people!! And avoid any publication by Harold Kyle!!!!

Great stuff. Ordered a book, was shipped the following day, and I had it in my hands in great condition a couple of days later. Was quick and clear throughout the process.