Bonsoir of London Reviews 

47
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting high standards in materials and craftsmanship. Many are delighted with their well-made, elegant, and comfortable items, often highlighting the great fit and generous sizing that consistently meet expectations. The delivery service is frequently mentioned as prompt, efficient, and reliable, with goods arriving on time. People appreciate being kept informed, ensuring a smooth experience from purchase to receipt.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as good quality, well-made, and as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising products for being well-made, of high... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and quick delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Looking for a long cotton nightshirt, and again come back to Bonsoir, as the quality is so good. Sized up for length. As a size 10 5ft 8 female I do admit I borrowed this nightshirt ( husband away) an... See more

Rated 5 out of 5 stars

The nightshirts are top quality, very smart at the neckline and a generous length and fit. We have tried cheaper ones and they are not worth the money. The wash badly, come out crumpled, never look... See more

Rated 5 out of 5 stars

The goods were delivered on stated time in good condition. I was kept informed about the whole process from purchasing to delivery Good quality bedding bought. Looks good and expensive different fro... See more

Rated 5 out of 5 stars

I bought my husband the cotton blue & white striped dressing gown with burgundy piping and he was utterly delighted. It’s so cheerful after his dark- albeit very warm- wool dressing gown. The medium... See more


Company details

  1. Clothing Store
  2. Bedding Store
  3. Children's Clothing Store
  4. Men's Clothing Store
  5. Underwear Store
  6. Women's Clothing Store

Written by the company

Bonsoir of London - Producers of the finest quality luxury nightwear, sleepwear and home wear. Including luxury silk pyjamas and cashmere robes, for both men and women. We are proud to have been in operation for 100 years, since 1926.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(47)

40 reviews in the last 12 months

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Rated 2 out of 5 stars

Taking the micky

Lovely Insta marketing, but 5 quid boxers for 35. Material, manufacture, cut feel you could find in pound land. Stay with brands that actually provide something for the money.

2 August 2024
Unprompted review
Bonsoir of London logo

Reply from Bonsoir of London

We are sorry to read of your disappointment.

We take great care in the design and manufacture of all our garments, with a strong emphasis on quality materials, craftsmanship, and fit. We appreciate that perceptions of value can vary, and we are sorry to hear that your purchase did not meet your expectations on this occasion.

Your feedback has been noted, and although some time has passed since your order, our Customer Services team would be happy to assist further should you wish to get in touch.

Rated 5 out of 5 stars

Beautiful nightdress in brushed cotton

I am delighted with the brushed cotton nightdress I bought from Bonsoir. The fabric is so soft and the style really comfortable. Only wish I’d discovered this company years ago. Really worth the money.

29 February 2024
Unprompted review
Rated 3 out of 5 stars

Comfortable nightdress but quality lower

I bought a nightdress last year which was excellent quality and very comfortable, though did shrink a bit after washing. This year I bought another of the same style. The fabric is noticeably thinner and the stitching has come undone at the wrists of both sleeves, whereas my older one was well finished. It seems this one is more cheaply made and the quality is not as good. It has also shrunk a lot more so that the sleeves and length are about 3 inches shorter. These nightdresses are very comfortable but I was very disappointed at the obvious deterioration in quality despite the price remaining the same.

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Very cosy pyjamas in brushed cotton. Just ordered some for my husband for Valentines Day and by mistake sent them to my sister's address and she is out of the country. Glenys from Customer Services tried to get package back from Royal Mail but they keep them for at least 2 weeks. New pair being sent right away. Have always found them super helpful if you have any problems...

9 February 2022
Unprompted review
Rated 3 out of 5 stars

Short in leg and arm

Expensive nightwear. Lovely fabrics especially soft brushed cotton. Ladies pyjamas too short in legs and arms for me. I am 5’8”. £95 is unrealistic if they don’t provide a ‘tall’ size. Night dresses are a good length. Come on Bonsoir do something about it.

16 January 2022
Unprompted review
Rated 1 out of 5 stars

THE PYJAMAS SHRANK!

I actually can't remember when I bought the 2 pairs of pyjamas - 1 for myself and 1 for my partner - but it was a little over a year ago. But that is irrelevant. The website was very tantalising and the range of pyjamas very attractive. The price (not low) suggested that they would be top quality. We received them and were instantly impressed. However, bit by bit, despite washing them entirely according to instruction, they have shrunk! The cuff of the sleeves, for example, on both pairs is now at least 10 cm above the wrist. Shocking. We will not dare to shop with this company again.

3 January 2021
Unprompted review
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