The nightshirts are top quality, very smart at the neckline and a generous length and fit. We have tried cheaper ones and they are not worth the money. The wash badly, come out crumpled, never look... See more
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Review summary
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The goods were delivered on stated time in good condition. I was kept informed about the whole process from purchasing to delivery Good quality bedding bought. Looks good and expensive different fro... See more
I bought my husband the cotton blue & white striped dressing gown with burgundy piping and he was utterly delighted. It’s so cheerful after his dark- albeit very warm- wool dressing gown. The medium... See more
Looking for a long cotton nightshirt, and again come back to Bonsoir, as the quality is so good. Sized up for length. As a size 10 5ft 8 female I do admit I borrowed this nightshirt ( husband away) an... See more
Company details
- Clothing Store
- Bedding Store
- Children's Clothing Store
- Men's Clothing Store
- Underwear Store
- Women's Clothing Store
Written by the company
Bonsoir of London - Producers of the finest quality luxury nightwear, sleepwear and home wear. Including luxury silk pyjamas and cashmere robes, for both men and women. We are proud to have been in operation for 100 years, since 1926.
Contact info
Unit 3 Crewkerne Business Park, TA18 7HJ, Crewkerne, United Kingdom
- 01460 200 460
- CustomerServices@bonsoirbypost.com
- bonsoiroflondon.com
4.6
Excellent
47 reviews
Asks customers to review
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Replied to 50% of negative reviews
Typically takes over 1 month to reply
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THE BONSOIR EXPERIENCE
The item was delivered to my address undamaged on the advised day an within the advised time-slot.
The ordering process was straightforward as the website was easy to navigate.
The purchased item was exactly what I had been looking for. It was of good quality and I enjoy wearing it.
28 April 2026
Goods arrived correctly and when stated.
20 April 2026
Beautiful and beautifully made
Beautiful and beautifully made dressing gown. A bargain in the sale too.Bonsoir were very helpful too delaying delivery while I was away,
28 April 2026
Very happy with my purchase of deux…
Very happy with my purchase of deux warm winter nightdresses and a summer kaftan.
Beautiful fabric quality. Very well made
24 April 2026
I wish there were 100 stars!
I wish there were 100 stars!
The 3 ladies, Nicola, Joanne and Maxine are very proffesional, pleasant and friendly.
Bonsoir have definately in my opinion the best of customer services I have ever come across.
Bonsoir are, indeed, so very lucky to have them in their employment.
3 May 2026
Great products using quality materials.
21 April 2026
Excellent service of quality goods.e goods were delivered on stated time…
The goods were delivered on stated time in good condition. I was kept informed about the whole process from purchasing to delivery
Good quality bedding bought. Looks good and expensive different from other bedding products I have.
20 April 2026
Excellent product
Excellent product. Better than expected. Outstanding detail, top grade cotton
22 April 2026
The best products ever .
22 April 2026
Lovely quality and prompt delivery
Lovely quality and prompt delivery - nightgown a bit long for me but I am quite short!
15 April 2026
God Products, price transparens to be improved
God Products, quick delivery, but the transparens of the pricing has to be improved
15 April 2026
Reply from Bonsoir of London
Thank you for your kind comments regarding our products and delivery , we are delighted to hear this.
We are grateful for your feedback on pricing transparency. For all international orders, duties, taxes, and shipping are carefully calculated and included at checkout. This approach is intended to provide a considered and seamless experience, ensuring that no additional charges arise prior to delivery.
We recognise, however, that this may not always feel immediately clear, and we are actively reviewing how we present this information to ensure it is communicated with complete clarity.
Your feedback is greatly appreciated, and should you require any further assistance, our team would be pleased to help.
Best wishes,
Bonsoir Customer Services
Execution excellenceOrder place
Order place. Confirmation given and delivery executed promptly.
10 April 2026
Very disappointed!
EDIT I did contact the company directly before posting the review and received an apology, but that was all.
I have used this company since 2018 and whilst costly, the quality of the fabric justified the price until my latest purchase this year, which did not.
Poor quality fabric that was thin and lacking the quality of previous purchases.
Will not be purchasing from them again.
21 January 2026
Unprompted review
Reply from Bonsoir of London
We are very sorry to read this, particularly as you have been a valued customer of ours since 2018.
It is naturally disappointing to hear that your most recent purchase did not reflect the quality you have come to expect from us. We take great care in the selection of our fabrics, and your feedback is taken extremely seriously.
We would very much appreciate the opportunity to look into this further and understand what may have gone wrong. Please do contact our Customer Services team at customerservices@bonsoirbypost.com, quoting your order details, and we will ensure this is reviewed promptly.
Thank you for bringing this to our attention.
Best wishes,
Bonsoir Customer Services
Cheaply made.
Even at 60% off the Liberty print pajamas were a splurge. The fabric is cheap, thin and stiff. The color is drab. I suspect it is a knock off of Liberty. The cut is dowdy and the finish very cheap. I haven’t washed but expect stitches to unravel and fabric to shrink. Very disappointed.
23 August 2024
Unprompted review
Reply from Bonsoir of London
We are sorry to read of your disappointment.
We would like to confirm that all Liberty print garments we offer are made exclusively using genuine Liberty fabric, sourced directly from Liberty London. Authenticity and quality are fundamental to our brand, and we take great care in both the selection of our materials and the standards of our craftsmanship.
We regret that this particular purchase did not meet your expectations in terms of fabric, cut, and finish, as this is not representative of the experience we aim to provide.
Although some time has passed since your order, our Customer Services team would be happy to discuss your feedback further should you wish to get in touch.
Best wishes,
Bonsoir Customer Services
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