I ordered a forest and an individual tree. Both arrived very quickly and where in excellent condition, very impressed, worth the price. My only little bugbear was that although they were supplied w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the Bonsai, but the communication with the staff was not very successful. I was promised a Rabat Code for my next purchase because the Bonsai was smaller than promised, what was ok for me. But... See more
Company replied
The delivery was a little bit too late and the pot was damaged. The bonsai didn’t look-alike from the photo of the website. But I must say that the service was really reliable, quick and customer-fr... See more
Company replied
The bonsai tree was amazing (top quality), the family loved the gift. Packaging was top notch, considering the GLS pickup point dealer did not handle it with care, holding the box side ways when the a... See more
Company replied
Company details
Written by the company
Bonsaiwonder, founded in 2023, aims to inspire Europe with the magic of bonsai. We offer only the highest quality bonsais, carefully cultivated in the traditional way in Asia. Our commitment doesn’t end after purchase, as we are always ready to guide you in caring for your bonsai and answering all your questions. What makes us unique is our focus on premium quality and providing personalized, expert advice both before and after your purchase. However, we prefer to let our satisfied customers speak for us.
BONSAIWONDER®
Written by the company
- Where Nature Becomes Art
- At Bonsaiwonder, we believe a bonsai is more than a tree. It is a living piece of art, shaped by time, patience, and care. Each bonsai carries its own quiet story, bringing balance, beauty, and calm into your space. We are dedicated to creating an experience that feels personal, refined, and unforgettable. From the moment you discover your bonsai to the years it grows with you, we are here to guide you with genuine care and attention to detail.
- Our Community & Care
- We are building more than a brand. We are creating a community. A place for those who appreciate growth, beauty, and mindfulness. Our customers are at the heart of everything we do. We are always here to support you, offering guidance, care, and inspiration at every step of your journey.
60-day freshness guarantee!
Free shipping and pay later available
To ensure the best quality for our customers, we follow these guidelines:
(1) Thorough inspection – Before shipping, we carefully check each bonsai for diseases and pests.
(2) Secure packaging – We pack the bonsai firmly and with care to ensure it arrives safely. If something does go wrong during shipping, we will work with you to find a suitable solution.
(3) 60-day guarantee – Because we fully stand behind the quality of our bonsai, we offer a 60-day guarantee. If anything happens within this period, we will gladly help you restore your bonsai to health.
Contact info
Aalsmeer, Netherlands
- +31631075895
- support@bonsaiwonder.com
- bonsaiwonder.com
Explore our Bonsai 🛒🪴
4.2
Great
926 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
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Reply from Bonsaiwonder
Dear Alexander,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Fine bonsai and punctual delivery.
23 July 2025
Reply from Bonsaiwonder
Dear Manuela,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Myriam,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Perfect
Professional work! Secure packaging, fast delivery, and a beautiful bonsai upon arrival.
Well done !
16 July 2025
Reply from Bonsaiwonder
Dear Stephane,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Bonsai tree
Bonsai tree is amazing. Delivery was really fast. Tree was secured profesinally. I really recomend
7 July 2025
Reply from Bonsaiwonder
Dear Kamil,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We truly appreciate your kind words and support, it means the world to us.
At Bonsaiwonder, we’re committed to providing you with the very best service and care, not only today but in all your future purchases with us. If there’s ever anything we can help you with, we’re always just a message away.
Warm regards,
Team Bonsaiwonder
Nice
fast delivery, made it all in one piece! The bonsai looked perfect and healthy! very happy
16 July 2025
Reply from Bonsaiwonder
Dear Lisa,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We truly appreciate your kind words and support, it means the world to us.
At Bonsaiwonder, we’re committed to providing you with the very best service and care, not only today but in all your future purchases with us. If there’s ever anything we can help you with, we’re always just a message away.
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Nico,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We truly appreciate your kind words and support, it means the world to us.
At Bonsaiwonder, we’re committed to providing you with the very best service and care, not only today but in all your future purchases with us. If there’s ever anything we can help you with, we’re always just a message away.
Warm regards,
Team Bonsaiwonder
Healthy and beautiful
The tree came perfectly wrapped and cared for. The delivery was very quick and the plant looks beautiful.
7 July 2025
Reply from Bonsaiwonder
Dear Lucia,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We truly appreciate your kind words and support, it means the world to us.
At Bonsaiwonder, we’re committed to providing you with the very best service and care, not only today but in all your future purchases with us. If there’s ever anything we can help you with, we’re always just a message away.
Warm regards,
Team Bonsaiwonder
Great packaging
9 July 2025
Reply from Bonsaiwonder
Dear Justus,
Thank you so much for leaving us a 5-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
Great Tree!
Thank you for this wonderful Podocarpus Onisan. It looks great and was securely packed—everything as described.
7 July 2025
Reply from Bonsaiwonder
Dear Oknerf,
Thank you so much for leaving us a 5-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
Everything was just perfect- thank you very much
Everything was perfect with my order – fast delivery, great quality, very satisfied!
10 June 2025
Reply from Bonsaiwonder
Dear M.K,
Thank you so much for leaving us a 5-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
Good service and good trees and survice response when you…
Good service and good response when you have a problemen. Verry good shop for bying bonzai
13 June 2025
Reply from Bonsaiwonder
Dear Henry,
Thank you so much for leaving us a 4-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
The little plate under the plant was…
The little plate under the plant was broken when it arrived, I texted them and within 2 days I got a new one! Perfect service !
11 June 2025
Reply from Bonsaiwonder
Dear Ellen,
Thank you so much for leaving us a 5-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
The Bonsai came with a broken pot
The Bonsai came with a broken pot. The Team of bonsaiwonder resolved the manter quickly and sent me a new one. Very good Service via WhatsApp!
10 June 2025
Reply from Bonsaiwonder
After carefull contact with the customer after this review we're happy to say the problem has ben resolved.
We are happy to help you again Jan!🪴
Great Tree!
The tree came flawless no scraches or anything which showes how careful they are for the tree. The tree itself is very cool beautiful and in a very good condition!
30 May 2025
Reply from Bonsaiwonder
Dear Kevin,
Thank you so much for leaving us a 5-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
I’m really happy with the bonsais I…
I’m really happy with the bonsais I bought! The only issue was that the delivery arrived in separate shipments. As for the forest composition, I went with slightly more robust trees. Thanks 👌🏻
10 June 2025
Reply from Bonsaiwonder
Dear Julian,
Thank you so much for your kind review!
We’re thrilled to hear that you’re happy with your bonsais! We truly appreciate your feedback about the separate shipments — we understand how that can be a bit confusing and will take this into account as we continue to improve our service.
Great choice going with the more robust trees for your forest composition — we hope they bring you lots of joy and tranquility!
Thanks again for your support, and if you ever need anything, we’re always here to help.
Warm regards,
Team Bonsaiwonder
Amazing quality
Amazing quality, the trees are in a very good condition and everything arrived in extremely safe prepared Box.
6 June 2025
Reply from Bonsaiwonder
Dear Thorsten,
Thank you so much for your 5-star review — we truly appreciate your kind words!
At Bonsaiwonder, it’s our pleasure to serve you, and we’re always here to make your experience even better. We’re so glad you’re happy with your bonsai, and we look forward to welcoming you back for more in the future.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Grieta,
Thank you so much for your 5-star review — we truly appreciate your kind words!
At Bonsaiwonder, it’s our pleasure to serve you, and we’re always here to make your experience even better. We’re so glad you’re happy with your bonsai, and we look forward to welcoming you back for more in the future.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
I thought the bonsai is the same as the…
I thought the bonsai is the same as the picture.
I have ask the supportdesk after 5 days when you wil send it. The supportdesk was very nice and did take action
4 June 2025
Reply from Bonsaiwonder
Dear Paul,
Thank you for your feedback.
We’re sorry to hear that the bonsai did not exactly match the photo you expected. Each of our trees is unique and naturally varies in shape and character, but we understand how important it is to know what you’re receiving. We're glad to hear that our support team was helpful and took prompt action when you reached out.
Your feedback helps us improve, and we’ll make sure to communicate more clearly about the natural variation in our bonsais. If there’s anything else we can do to make things right, please don’t hesitate to reach out — we’d love the chance to assist further.
Warm regards,
Team Bonsaiwonder
The bonsai arrived safe and very fast
The bonsai arrived safe and very fast. It was very well packed to not have any damages. I'm very satisfied with the service.
26 May 2025
Reply from Bonsaiwonder
Dear Yasna,
Thank you so much for your 5-star review — we truly appreciate your kind words!
At Bonsaiwonder, it’s our pleasure to serve you, and we’re always here to make your experience even better. We’re so glad you’re happy with your bonsai, and we look forward to welcoming you back for more in the future.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
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