While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as having low visibility and being prone to glitches, with some accounts being closed without explanation. Customers also frequently encountered issues with payments, including unexpected charges, hidden fees, and difficulties removing credit card information. The pricing structure was a major concern, with many reporting drastically increased seller fees and unexpected listing fees. Customer service was often criticized for being unhelpful, unresponsive, and providing generic replies. Additionally, many sellers reported very few or no sales, indicating a lack of product visibility. However, some customers mentioned that the fees were incredibly low compared to other platforms and that the platform offered no wait time for money. A few other people also felt that customer service was very nice and that their ordered products were perfect.

What people talk about most

Website

Reviewers mention negative feedback about the website. Many consumers report issues such as data corruption,... See more

Payment

Reviewers highlight significant dissatisfaction with payment processes. Many customers report unauthorized... See more

Price

People report negative experiences with price, citing numerous hidden and unexpected fees. Many reviewers... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report that support is... See more

Product

Customers consistently note negative experiences with product. Many reviewers report receiving knockoff items... See more

Based on these reviews

Rated 1 out of 5 stars

Bonanza is the e-commerce equivalent of a tumbleweed. No traffic. No traction. No clue. It's baffling how a site with such comically low visibility expects sellers to stick around while their listings... See more

Rated 1 out of 5 stars

Bonanza.com is misleading international sellers. They allowed me to pay a $14.99 activation fee from Pakistan, let me spend days setting up my store, and then abruptly closed it citing 'region restric... See more

Rated 1 out of 5 stars

Do not sell on this website any longer. They have drastically increased their seller fees, added hidden fees, added listing fees, removed third-party labeling, and much more. They brand all of these c... See more

Rated 1 out of 5 stars

SCAMMERS! NOTHING ELSE. 1) Low traffic. 2) No sales for sellers. 3) Support is rude and very unhelpful! 4) They have changed its Terms without a single notification but happy to charge you f... See more

Rated 1 out of 5 stars

I've sold only 2 items in the last 10 years on Bonanza, compared to selling hundreds of items on other marketplace sites. Then they started charging my credit card a monthly fee without my consent. I... See more

Rated 1 out of 5 stars

This was the worst experience I have ever had on any platform. After spending many hours setting up my first store ever, creating and importing many listings from my Etsy shop, my account and s... See more

Rated 1 out of 5 stars

Beware of Bonanza’s billing practices. On 10/08/2025, the same day they closed my account without explanation, they billed me $20 for that month’s service. I never received the service I paid for.... See more

Rated 1 out of 5 stars

I've been on Bonanza for 6 months now and haven't sold a single thing. I have products on four other platforms and all have performed well. I was hoping to make a couple of sales to recoup the $15 dol... See more

Rated 1 out of 5 stars

My account was closed by Bonanza on August 10, 2025, without any prior notice or explanation. While I understand that Bonanza has the right to close accounts at its discretion, I do not accept bei... See more

Rated 1 out of 5 stars

Bonanza charged my bank $20 twice most likely hidden fees that I had no idea about. Never received notification or email about this. I am not the only one complaing about this.BBB has never ending co... See more

Rated 1 out of 5 stars

I have been a seller on Bonanza for several years after paying a life time fee,which allowed me to list unlimited items in my store. Received an alert from my credit card company stating Bonanza... See more

Rated 1 out of 5 stars

I used to sell on this platform even didn't sell much, the fees were cheap. I recently started back up with them and was only aware of the $15 starting fee and the fees for when you sell an item. They... See more

Rated 1 out of 5 stars

Tried to open new seller account. First received error while importing my items from Etsy, then once everything was setup Bonanza for some reason declined my card and closed my account. I used same ca... See more

Rated 1 out of 5 stars

They strongly come off as a skeleton crew company with email bots (and there's no phone support of course) pretending to be people for customer support. There's no transparency when you ask certain qu... See more

Rated 1 out of 5 stars

First & foremost: BONANZA.C0M is a SCAM THIEVERY WEBSITE & NOT A LEGIT BUSINESS OR COMPANY. Buyers & Sellers BEWARE!!!!! They will steal your money & data, delete your account without warning, & BLOCK... See more

Rated 1 out of 5 stars

For sellers who want to register on the platform: DON'T! The whole process is very friendly until you pay the $14.99 fee (non-refundable) and then they send you an email saying that for security reaso... See more

Rated 1 out of 5 stars

I was a seller on Bonanza for over 10 years and only sold 2 items and never received any offers from buyers. Then they started to charge fees every month for listing items, but they forgot to tell me... See more

Rated 1 out of 5 stars

I have been with Bonanza almost from the beginning, use to be nice people. I did get notified about $20 charge but I did expect to get some views on my products, NOTHING!! Now they charged me addition... See more

Rated 4 out of 5 stars

I've been selling on Bonanza for about a year now and I've only gotten a few orders. To be fair though, the fees are incredibly low for it and it's one of the few platforms that has no wait time for... See more

Rated 2 out of 5 stars

They're fine until they aren't. Last year Bonanza forced sellers to buy postage through their site, or incur a fee. Well, the other day their postage-buying function stopped working and it still h... See more

Rated 2 out of 5 stars

Purchased an item on the third of December 2025 for $19.99, USPS Ground Advantage $7.80, plus Tax $1.49. Total $29.28. I did NOT receive any word of confirmation/shipping from Bonanza for seven days.... See more

Rated 1 out of 5 stars

ZERO STARS! CHARGES ME TWICE CONSTANTLY, TONS OF HIDDEN FEES, AND THEY HAVE FINALLY ROYALLY SCREWED OVER THEIR SELLERS WITH THIS LAST FEE THEY ADDED. IF YOU ARE STILL IN BONANZA.COM, YOU ARE BEING PLA... See more

Rated 1 out of 5 stars

Bonanza charged my card $20 in the name of listing fees. Never received any notification or email about listing fees. As soon as i closed my account these frauds tried to charge my card again with... See more

Rated 1 out of 5 stars

Bonanza is a scam site and they WILL steal your money! I opened an account and went through every step to activate it and paid my $14.99 and set my booth up. I started to use it and things went well f... See more

Rated 1 out of 5 stars

The owners and support staff should be charged with fraud for their business practices. I'm no rookie to on line selling (26 years) and I had the same issues as the others have listed. When... See more

Rated 1 out of 5 stars

They updated their fee structure with a very vague blog post. I contacted a bonanza agent and they told me that I would only be charged a fee for new listing that are posted. I did not post any new l... See more

Rated 1 out of 5 stars

I was seller and they started charging 20$ I closed my account and immediatley god another 20$ fee for new month no matter I closed my account on 3rd day. Scammers took over bonanza

Rated 1 out of 5 stars

I ordered 2 creeping thyme ground covers and it stated it would come in containers, but it came wrapped in newspaper & saran wrap. When they arrived i couldn't tell if they were dead or alive. I wrot... See more

Rated 1 out of 5 stars

I was a seller for over 5 years. I went to update my credit card information and within a minute, got an email that my booth was closed. I emailed support and asked why and they just said, "We canno... See more

Rated 1 out of 5 stars

I have been selling on this site for many years. only few orders a year..... someone sent fake copyright to one of my listings. I put all listings in reverse. this is TRASH selling platfor... See more

Rated 1 out of 5 stars

HORRIBLE - So sorry i ever tried to sell on this platform. They took money out of my account they did not deserve. I got notice about your FEE changes so deleted over 400 listing to bring my total... See more

Rated 1 out of 5 stars

This was the first and last time I buy anything through Bonanza.com. I bought something that was not as advertised. I requested a refund, and the seller was rude and dismissive at first.... See more

Rated 1 out of 5 stars

I opened my account in feb 21. I came here because of no listing fees. I looked at my bank account and saw a $20 charge for may listing fees. I never received any notice of this at all. I have had 11... See more

Rated 1 out of 5 stars

I've had multiple issues with glitches in their website but rarely receive the support I need. The latest issue is that my webstore was suddenly closed (not by me) on the fifth anniversary of me o... See more

Rated 1 out of 5 stars

DO NOT USE THIS SITE. Boycott them. Been a seller there for over a decade. Zero traffic and now someone decided I need to pay a bunch of listing fees without warning they were charging my credit car... See more

Rated 1 out of 5 stars

I'm writing to express serious concern regarding unauthorized charges of $20 per month that recently appeared on my account. As a long-standing seller, I received no prior notice or sought-after app... See more

Rated 1 out of 5 stars

I'll give them lower rating if they had the choice. My order had the wrong shipping address on it. (Called UPS when they said it was delivered and didn't receive it). Got ahold of Bonanza by E-mail. N... See more

Rated 1 out of 5 stars

Absolutely DO NOT sell on Bonanza.com. They were a good platform before they were bought by another entity. Now they are nothing but fees, fees and more fees. I just closed my account. I had trouble w... See more

Rated 1 out of 5 stars

You might get a sale every 3 months and with over 2500 items listed the fees are very high to have that many items listed. You can not get a hold of anyone if you have a question or concern and no one... See more

Rated 1 out of 5 stars

Zero. Not a real company. They use their separation from sellers and buyers to scam people. Product doesn’t arrive. They say seller is no longer with us. No refund. No product. Full scam.

Rated 1 out of 5 stars

UPDATE: Just got an email saying they were going to bill me for this month's fees. They were no help whatsoever when I complained in September. If they bill me for this month I will dispute it. I ha... See more

Rated 1 out of 5 stars

I had a deeply frustrating experience using Bonanza as a seller due to serious technical and support failures. After importing my listings, my booth experienced data corruption, including mis... See more

Rated 1 out of 5 stars

Their customer service is terrible. Reached out to the seller on their website that they sent me a damaged product and over 3 weeks later no response. The customer service was no help. Kept sendi... See more

Rated 1 out of 5 stars

You didn't give me a chance to pay my monthly bill, so you suspended my account for the 3rd time, and each time you asked me to enter my card details. I did it successfully, now you have closed my acc... See more


Company details

  1. Electronics & Technology

About Bonanza

Written by the company

We are an online marketplace that empowers entrepreneurs to build a sustainable business based on repeat customers. Our product is built by entrepreneurs, for entrepreneurs -- we understand what it means to be too busy to sweat the small stuff. We aim to remove the technical expertise needed to build a profitable online business, making the joys of entrepreneurship accessible for all.

Experience has proven to us that listening to our sellers' feedback is the best opportunity we have to consistently improve our product. That's why we've developed various tools over the years to make online selling easy. Our business relies on making successful sellers, so it's not a coincidence that the tools we offer can be customized to fit our sellers' needs.

Some of our most popular tools include:


Bonanza has been a seller-centric marketplace since our inception - that's why we don't make any money until you do. No listing fees, no monthly store fees, no other sneaky fees. We provide one-click publishing to all major buyer channels , and we pay all advertising costs on your behalf until you make a sale.

Although most marketplaces focus exclusively on promoting their own brand to buyers, Bonanza is a platform that allows sellers to make sales and build a brand by developing relationships with their customers. Building your online business takes vision, dedication, and time, so you need to know you're building on a solid foundation.

In 2021, Bonanza was ranked first for "Customer Service", "Communication" and "Most Recommended Marketplace" in the EcommerceBytes Sellers Choice Awards, ahead of eBay, Amazon, Etsy, and all other contenders in the largest online survey of sellers, administered by the longest running ecommerce industry news sites, Ecommercebytes. In 2020, we were voted best "Customer Service", "Communication" and "Ease of Use."

Want to hear more of the nice things being said about us? Need to reach out for a PR request? Check out our press kit.

Learn more about how Bonanza works.

Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not sell on this website any longer

Do not sell on this website any longer. They have drastically increased their seller fees, added hidden fees, added listing fees, removed third-party labeling, and much more. They brand all of these changes as beneficial for new buyers to flood their market. When I inquired about these new fees, they told me to close my account and find an alternative platform. Yes, excellent business model. Enforce canabilizing changes to your sellers, and when they push back, tell them to leave and sell elsewhere. Bonanza will not be around for much longer with these business practices. Do not waste your time selling here.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from Bonanza !

I have been a seller on Bonanza for several years after paying a life time fee,which allowed me to list unlimited items in my store.
Received an alert from my credit card company stating Bonanza had changed $20.
After researching I found that as of May 1 new fee went into effect. I was never notified of this and because they decided not to honor our agreement I cancelled my shop . Once I had done this Bonanza charged me another $ 20 because a new month had begun.

I will never do business with Bonanza again because there word means nothing!

2 June 2025
Unprompted review
Rated 2 out of 5 stars

They're fine until they aren't.

They're fine until they aren't.

Last year Bonanza forced sellers to buy postage through their site, or incur a fee. Well, the other day their postage-buying function stopped working and it still hasn't started working again. So I'm waiting, and I have buyers waiting, for postage that I can't buy. (I don't trust them to refund the fee.) I got a reply from support that answered a completely different question from what I asked. They appear to have minimal support staff working on weekends. This is after they just raised their prices and started charging listing fees at the start of May. Once my current membership ends, I may look elsewhere.

31 May 2025
Unprompted review
Rated 3 out of 5 stars

Hello Team Bonanza

Hello Team Bonanza, Quincy and Brianna. Kindly get ahold of me at your earliest convenience regarding an important matter. I have been trying to reach you via text, however I have been unable to get ahold of you and your team. I hope you enjoyed the Holiday weekend. We look forward to connecting to you and your team Quincy so we can resolve the current situation amicably. You can reach me directly at 954-625-4175

15 October 2024
Unprompted review
Rated 1 out of 5 stars

I'll give them lower rating if they had…

I'll give them lower rating if they had the choice. My order had the wrong shipping address on it. (Called UPS when they said it was delivered and didn't receive it). Got ahold of Bonanza by E-mail. No one will answer the phone. I was told (by e-mail) to get ahold of seller and Paypal. They were no help at all. I feel they are a scam company.

28 April 2025
Unprompted review
Rated 1 out of 5 stars

I've been on Bonanza for 6 months now…

I've been on Bonanza for 6 months now and haven't sold a single thing. I have products on four other platforms and all have performed well. I was hoping to make a couple of sales to recoup the $15 dollar registration fee, but it looks like that's not happening. The reviews on Bonanza are consistently horrible across the board... Shame on me for not doing more research before wasting time and money on this hopeless platform.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Absolute SCAM

Absolute SCAM. Have already filed claims and complaints every where I can. They state that if a seller does not provide resolution, they will intervene. They did absolutely nothing other than to state to file a claim with PayPal.

21 April 2025
Unprompted review
Rated 4 out of 5 stars

Great for sellers, very slow sales

I've been selling on Bonanza for about a year now and I've only gotten a few orders. To be fair though, the fees are incredibly low for it and it's one of the few platforms that has no wait time for money (since it uses direct customer to business selling via stripe and PayPal).

I recently sold something for USD$25 and they only charged me about CAD$4 for fees (I'm Canadian); which is more or less 1/5th of ebays fees. For sellers, apparently there's a new ebay auto-listing feature (which I'm trying out now) so there's no downsides for sellers here.

21 April 2025
Unprompted review
Rated 1 out of 5 stars

One of WORST selling platforms!

I have been selling on this site for many years.
only few orders a year.....
someone sent fake copyright to one of my listings.
I put all listings in reverse. this is TRASH selling platform!!!!! yesterday, I tried to login to my account and I kept redirecting to site. I cant see any errors. I also searched my emails for anything to do with my account. I do not find any recent emails. DO NOT EVER REGISTER OR BUY ANYTHING FROM THIS SITE!!!! They are scammers for sure. I also contacted the support, they said they cant open an account for security reasons.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Refuses to refund shipping fee reserve money

I have been a seller on Bonanza for years. Hardly any sales at all. Bonanza does not honor USPS Ground Advantage pickup service. I told them that I did not expect Bonanza to pick up my shipment bc USPS picks up my shipment at my home (the best feature of USPS Ground Advantage). Previously, they encouraged me to participate in their own shipping platform and requested I have $30 in my shipping fund reserve on their website (for their convenience). I am supposed to be able to withdraw these funds at any time, knowing that I wouldn't get their discounts if I used Ship Station or other shipping service instead. Keith, their ”Happiness Producer,” refused to return my shipping fund of $33.91. I owed them a seller's fee of $7.95 for my recent sale. Instead of waiting for regular billing on 2nd of month, they charged my account right away. I am shocked that they are so petty and malicious. Do not PREPAY any shipping fees to get a discount bc you will not get them back, even though they have a "withdraw funds" link. An error message shows up. Greatly disappointed that I did business with them for years and they have treated me so disrespectfully. Scam artists!

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Bought item from seller

Bought item from seller. Name is of the seller appliancesandtvparts I returned item and he scammed me. No reply nothing. Tried to contact bonanza help centre they said I need to talk to seller hahaha. What a joke. Please don’t use this vendor.

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Placed a small order $10 and change on…

Placed a small order $10 and change on Bonanza, received a confirmation email, but not a tracking number, messaged seller without a response I contacted Bonanza, their advice is to contact my credit card company. No, I don't think Bonanza is a safe place to shop.

2 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look