Boma Garden Centre Reviews 

169
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the plants arrive in pristine, healthy condition and the overall home delivery service is remarkably fast, efficient, and smooth. Consumers also deeply appreciate the incredibly helpful staff who always provide expert advice, professional guidance, and consistently friendly customer service. Some reviewers were not happy with delivery timing, mentioning specific instances of late drivers, poor communication issues, or completely missing plant orders. People occasionally experienced minor frustrations when packages were left without proper notification or when delivery schedules did not completely meet their overall daily delivery expectations.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy arrivals and... See more

Product

Customers consistently report positive experiences with product, highlighting the outstanding selection of... See more

Staff

Users describe positive interactions with staff, highlighting their helpful, friendly, and knowledgeable... See more

Service

Clients share positive opinions on service, highlighting helpful staff and expert knowledge. Consumers... See more

Quality

Consumers find quality to be exceptional, with people reporting that products look great and arrive in a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love my gorgeous pot-grown Nordmann Fir, is absolutely perfect. I've left a review on Goog!e with pictures, so, so, so worth it! Important tips: Needs re-potting, get a bag of soil, a pot and... See more

Rated 5 out of 5 stars

The Christmas tree is always delivered with a smile and it never disapoints . Ordered a slightly smaller tree this year which is glorious, even before decorating. The whole process from ordering... See more

Rated 5 out of 5 stars

The pot that we had pre-ordered was ready to collect on time, but, more than that, all the staff were so helpful and the selection of plants is outstanding. So we came away with a lot more than we had... See more

Company replied

Rated 5 out of 5 stars

Ovi, who delivered for us, went above and beyond taking the heavy bags down to the basement level. Really kind and appreciated. Always very happy with deliveries from Boma. Maybe it’s being a local co... See more


Company details

  1. Garden Center

Written by the company

Over the years, Boma has evolved into one of London's most enjoyable and attractive independent garden centres. The place is like a paradisal oasis in the heart of its Kentish Town urban locale. Boma specialises in a massive and diverse range of houseplants and outdoor plants. It is also renowned for its fabulous range of handmade plant pots, planters, plant care products and gardening essentials. What sets Boma apart is the team of obsessive horticulturists running the place. But it's much more than the team and products. It's also about the community, which plays an integral part in the Boma's daily life. Since the launch of Boma's new webshop in 2021, demand for plants has taken off nationwide throughout the UK. Even more so since orders over £50 are shipping free of charge. Customers most enjoy the warm reception from the team and practical advice and tips that make gardening and plant care much more fun.


Contact info

4.8

Excellent

TrustScore 5 out of 5

169 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(169)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely plants and great service.

My husband and I used to go to your garden center, loved the plants, and always had a coffee at the little shop.
Now that I do not drive anymore, I am delighted to be able to use your delivery service. My plants arrived today looking beautiful. Great fast service as well.
So thank you very much, and see you soon .

12 May 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you so much Claudine, for your lovely review. We’re delighted to hear you’re still enjoying Boma’s plants and service from home, and that your delivery arrived looking as it should. We look forward to seeing you again soon

Rated 5 out of 5 stars

Efficient delivery to my home by a…

Efficient delivery to my home by a friendly member of the Boma team

8 May 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you, your feed back is much appreciate. We are delighted we could have been of service.

Rated 5 out of 5 stars

Great service from the staff and…

Great service from the staff and wonderful plants to very happy to shop here.

26 April 2026
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you, Paul — it’s always a pleasure having you at Boma. Enjoy your plants, and have a great day.

Rated 4 out of 5 stars

Great quality products

Great quality products. It would have been nice if they had been delivered to the first floor though.

31 March 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Hi Claudia,

Thank you for your kind feedback — we’re delighted you’re happy with the quality.

Our deliveries are curbside only, as outlined on our website, due to parking restrictions and consideration for neighbours. We apologise for the inconvenience — it’s the best we can offer in these locations.

Thank you for your custom and your review — we hope to see you again soon.

Rated 5 out of 5 stars

Friendly

Friendly, great, communication, and great that you deliver with care and a smile as I am mostly housebound so it’s hard to get out.

20 March 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Hi Hannah,

Thank you so much for your kind words. We’ll be sure to pass your lovely feedback on to the team. If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Warm regards,
Boma Garden Centre 🌿

Rated 5 out of 5 stars

I have had the highest standard of…

I have had the highest standard of plants ,after 3 separate purchases all arrived with kind delivery man and truly surpassed my expectations ! I have often been sad at other plant deliveries and as disabled can’t get to nurseries easily ,but it’s a great discovery for me ,pristine plants so healthy I look forward to future purchases and advice ! ❤️🙏🏻

19 March 2026
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Reply from Boma Garden Centre

Thank you for the kind review, Vera. Really glad the plants arrived in great condition and that our delivery worked well for you. If you ever need advice on care or choosing your next plants, just get in touch.
Warmest Regards
Richard, The Boma Team

Rated 5 out of 5 stars

Great communication and customer…

Great communication and customer service when I ordered cobbles online for delivery.

6 March 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you for the lovely review, Chalcot Garden Design! Great to hear the online experience hit the mark. We look forward to supporting your future projects — don't hesitate to get in touch anytime.

Rated 5 out of 5 stars

Absolutely terrific

Absolutely terrific. I had a huge soil order that needed delivery to co-incide with some help to shift it. Not only was Kim in the office willing and able to help co-ordinate it but the guys arrived on time and we were able to shift it all in good time. Couldn't be happier. Many thanks.

6 March 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you Alaric for your wonderful review — we really appreciate you taking the time to share your experience.

We’re delighted to hear that everything worked smoothly with your soil delivery. Coordinating timing for larger deliveries can sometimes be tricky, so it’s great to know Kim was able to help organise everything and that the team arrived right on schedule.

We’ll be sure to pass your kind comments on to Kim and the delivery team — they’ll be very pleased to hear it.

Thank you again for choosing Boma, and we hope to see you again soon.

Rated 5 out of 5 stars

V Good to Deal with

Very helpful staff and quick efficient delivery

25 February 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you Ken for your kind review. It is most appreciated. We look forward to hearing from you again soon. Have a nice day.

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