I visited the Zürich office on two occasions just looking for ideas for new living and dining room furniture. I was assisted by a different member of staff on these visits. When I started to plan s... See more
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The saleswoman who served me was very professional, knowledgeable, insightful, and presented options. In addition, she gave me space and time to consider each option. And there were many pieces to... See more
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No problems ordering the furniture, actually our third Boila product. However, I find it quite annoying that one has to wait for the right moment until a "sale" is starting. It feels a little bit like... See more
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The service in the shop was extra-ordinary great. Zoe helped to find the couch which will fit perfectly with my existing furniture. She visualized the different possible setup with me in the shop to... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.
Written by the company
Contact info
4.6
Excellent
2K reviews
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Great quality
Great quality. Overall experience great and very happy with my new sofa. I really appreciated that the delivery was planned for a certain day and timeframe, which made it easy to be at home. I will definitely
go back to Bolia in the future.
15 February 2020
Unprompted review
Reply from BOLIA
Good morning,
Thank you for your 5-star review. We are pleased to hear that you are excited about your new sofa and that the delivery terms were convenient for you. We look forward to seeing you again sometime.
Have a lovely day.
Mit freundlichen Grüßen,
Laura Nijhuis
Bolia International A/S
Reply from BOLIA
Hi there,
Thank you for your review. Good to hear that you had a great experience. We hope to see you again soon!
Best regards,
Laura Nijhuis
Bolia International A/S
Fantastic service from the Geneva…
Fantastic service from the Geneva store. Very helpful. Merci!
29 January 2020
Unprompted review
Reply from BOLIA
Hi John,
Thank you for your feedback. We are happy to hear that you had a good experience in the Geneva store and hope to see you back soon.
Best regards, Randi, Bolia International A/S
Reply from BOLIA
Good morning,
Thank you for your review. We are pleased to hear that you like your carpet and hope to welcome you ion one of our stores soon.
Have a lovely day.
Best regards,
Laura Nijhuis
Bolia International A/S
Reply from BOLIA
Goodmorning,
Thank you for your review. We hope you'll enjoy your new Bolia furniture and hope to see you again soon!
Have a lovely day.
Best regards,
Laura N.
Bolia International A/S
Great!
Very kind and professional staff. Product in line with our expectations!
27 October 2019
Unprompted review
Reply from BOLIA
Goodmorning,
Thank you for your kind review. We hope you will enjoy your Bolia furniture. Have a wonderful day!
Best regards,
Laura N.
Bolia International A/S
Saga armchair
Beautifully designed and comfortable armchair, excellent service. It would be useful to receive some instructions in the package on how to use the chair (how to make it lean back), but when I asked, I got an immediate and helpful response.
30 September 2019
Unprompted review
Reply from BOLIA
Dear Annalisa,
Thank you for your comment. We are happy to hear that you are satisfied with you purchase and the service you got afterwards. Normally we send assembly guides and instructions with our furniture, but we will try and do better. We hope to see you in one of our stores in the future.
Best regards, Randi, Bolia International A/S
Perfect in everything
19 September 2019
Unprompted review
Reply from BOLIA
Good morning,
Thank you for your review. It pleases us to hear that you had the perfect experience. We look forward to welcome you again soon :-)
Best regards,
Laura
Bolia International A/S
Outlet item labeled as new
Outlet item labeled as new. Two of four drawers’ locking mechanism didn’t work. I was able to fix one. Other than that the dresser looks great!
14 September 2019
Unprompted review
Reply from BOLIA
Hi there,
Thank you for your review. I am sorry to hear that the drawers did not work. If you still have problems, please send us some photos or a video of the drawers to kundenservice.ch@bolia.com - we will then do our best to help you solve the problem.
Have a nice day.
Best regards,
Laura
Bolia International A/S
Reply from BOLIA
Guten Morgen,
vielen Dank für Ihre Bewertung. Es freut uns, dass alles wunderbar geklappt hat. Wir wünschen Ihnen viel Freude mit Ihrem Möbelstück und wir freuen uns Sie bald wieder begrüßen zu dürfen.
Viele Grüße,
Laura
Bolia International A/S
Furniture is beautiful, but overall experience is below par
Furniture is beautiful and good quality. Overall Service was at poor level. Was selecting the color of the leather of the chairs. The girl gave me the choices. When I was ready to order the girl came to the conclusion that they only had 2 colors for this model without an apology. Was in total 3 times in the shop and have to say that shop responsible Roman was helpful and friendly.
Montage of your furniture in your house is not possible (imagine buying a wall mount tv cabinet), not even for an extra fee. We arranged a date for delivery of the furniture. Bolia rescheduled for one week later as the delivery company could not deliver. Received a phone call on the initial day from the delivery company that they would be at my house in 15 min. Luckily I was at home to receive all the Karton boxes with the furniture. Was extensively in contact with the customer service department in regards to the delivery date. They were not very professional and impolite. In short: happy with the furniture. Very unhappy with the Ikea style service and after service.
Btw also bought at Pfister and Schubiger. In really big contrast : Top service from buying until montage.
22 August 2019
Unprompted review
Reply from BOLIA
Hi there,
Thank you for your feedback. We're sorry to hear that you aren't satisfied with our service. We don't offer assembly of furniture, but it's always possible to get the freight company's phone number through us, give them a call and ask for a separate assembly service. If you have further questions or comments, please send a mail to kundenservice.vh@bolia.com
We hope you'll enjoy your furniture.
Best regards,
Laura
Bolia International A/S
Great furniture, delay with delivery
We had two deliveries, one went super smoothly, the second was a month late. We are very happy with the furniture and its quality.
8 July 2019
Unprompted review
Reply from BOLIA
Hi there,
Thank you for your review. We apologize for the delay of one of your orders. However, we are pleased to hear that you are happy with the quality of the furniture. We hope to see you again soon.
Best Regards,
Laura
Bolia International A/S
Nice vases
Nice vases. Service was good and the vases have even small stickers on the bottom in order not to scratch the furniture. this is being appreciated. Only the delivery could be quicker. Otherwise, always happy with Bolia.
2 July 2019
Unprompted review
Reply from BOLIA
Goodmorning,
Thank you for your review. We are happy to hear that you are satisfied with our service. Enjoy your vases. We hope to see you again soon.
Best regards,
Laura
Bolia International A/S
Poor communication between staff…
Poor communication and know-how level amongst Bolia Zurich staff members. Each person will convey a different message to client on what is possible and what not. Technical system not easy to handle neither online by customers nor by the staff itself. In additions, one out of two staff members did not know how to retrieve an order or issue a bill.
The other half was extremely helpful, very customer-oriented and supportive.
However, Bolia Zurich shop needs to to work on professionalizing their system and services.
Thanks for asking for feedback.
20 June 2019
Unprompted review
Reply from BOLIA
Hi Cleo,
Thank you for your feedback. We are sorry to hear that you did not feel like you got unanimous answer to your questions when you visited our store. We will take you feedback into consideration in order to better ourselves and the service we provide to our customers.
If there is anything else we can help you with regarding your order, please contact kundenservice.ch@bolia.com.
We wish you a pleasant day.
Best regards,
Laura
Bolia International A/S
Excellent product and service - would recommend
We found the service to be friendly and informed without it being encroaching. Equally we were impressed with the quality of the product; as you would expect, is made from good quality material, finished to a very good standard. No assembly was required and the instruction on installation was clear and simple.
Delivery was exactly when arranged and efficiently executed. The amount of cardboard in the packaging was minimal and there was no single use plastic, which was encouraging.
The only comment is that the price of the delivery seemed a little high, though the discount on the shelves more than compensated. Overall I would recommend.
23 May 2019
Unprompted review
Reply from BOLIA
Hi Swiss
Thank you for your feedback.
We are happy to hear that you had a good experience buying at Bolia. We try our best to give a great service and provide furniture of high quality.
We hope to see you in our store or in the webshop some other time.
Best regards,
Randi, Bolia International A/S
Great shop!
Furniture delivered much earlier than predicted. Great quality and finishing of the product!
5 February 2019
Unprompted review
Reply from BOLIA
Dear David,
thank you for your nice review, which we appreciate.
We hope you already enjoy your new Bolia furniture and hope to see you again sometime.
Best regards,
Anne-Katrine Nielsen
Bolia International A/S
Reply from BOLIA
Hi Serena,
Thank you for your comment. We are happy to hear that everything is as it should be, and that you are happy with your lamps.
We hope that they will spread light and happiness for years to come.
Have a great day.
Best regards,
Randi, Bolia International A/S
The article bought does not look as elegant
The article bought does not look as good as in the picture on the internet. It looks so elegant on the website but in real life a bit cheap.
Colors and material are not so nice and the way it is packed made it look even worse.
In addition, the return policy is not very flexible.
8 December 2018
Unprompted review
Reply from BOLIA
Dear Toufic,
Thank you for your comment. We are sorry to hear that the product does not live up to your expectations. You have 30 days to return it, you just have to contact our customer service and ask for a return label. Then you can return it at our pick up point.
We are sorry for the inconvenience.
Have a great day.
Best regards, Randi, Bolia International A/S
Post sale experience was catastrophic…
Post sale experience was catastrophic on many levels. Perhaps just an unfortunate scenario in my case.
3 December 2018
Unprompted review
Reply from BOLIA
Hi Kiren,
Thank you for your comment. We are sorry for all the trouble you had with your order. We hope however that you are happy with your new furniture.
Have a great day.
Kind regards,
Randi, Bolia International A/S
Very nice store and we were helped with…
Very nice store and we were helped with our shopping by a very helpful and friendly young women, called Laititia.
3 December 2018
Unprompted review
Reply from BOLIA
Hi Elisabeth,
Thank you for your comment. We are happy to hear that you were well guided in the store. We hope to see you again some other time.
Have a great day.
Best regards,
Randi, Bolia International A/S
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