The saleswoman who served me was very professional, knowledgeable, insightful, and presented options. In addition, she gave me space and time to consider each option. And there were many pieces to... See more
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Mona in the Zurich store is always extremly helpful, professional and has excellent taste. Everytime I go there she is extremly friendly - and this is why I like going back.
Company replied
No problems ordering the furniture, actually our third Boila product. However, I find it quite annoying that one has to wait for the right moment until a "sale" is starting. It feels a little bit like... See more
Company replied
The sales consultant Ana Moita was polite, friendly, knowledgeable, professional and most helpful. The Bola premises in Basel are very stylish and reasonably priced. We are pleased to have found a ca... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.
Written by the company
Contact info
4.6
Excellent
2K reviews
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Very helpful advice and purchasing…
Very helpful advice and purchasing support from Ana Moita. Products are great
16 June 2026
Reply from BOLIA
Hi,
Thank you very much for your kind feedback!
We’re delighted to hear that you had such a positive experience and that Ana was able to support you throughout your purchase.
It’s also wonderful to know that you’re happy with the products.
We truly appreciate your trust in us and look forward to assisting you again in the future!
Best regards,
Kinga, BOLIA
Excellent Experience: The saleswoman who served me was very…
The saleswoman who served me was very professional, knowledgeable, insightful, and presented options. In addition, she gave me space and time to consider each option. And there were many pieces to chose from and consider. I will return when I need some other furniture or advice.
13 June 2026
Reply from BOLIA
Dear Linda,
Thank you very much for your kind and detailed feedback!
We are delighted to hear that you felt well supported and appreciated the professionalism of our sales team.
We’re glad you enjoyed the variety of our selection and look forward to welcoming you back whenever you need new furniture or advice!
Best regards,
Kinga, BOLIA
Mona in the Zurich store is always…
Mona in the Zurich store is always extremly helpful, professional and has excellent taste. Everytime I go there she is extremly friendly - and this is why I like going back.
31 May 2026
Reply from BOLIA
Dear Alexia,
Thank you very much for your kind feedback!
We’re delighted to hear that you find our team helpful. We will make sure to pass on the feedback to Mona.
We hope you continue to enjoy your purchase and look forward to welcoming you again.
Best regards,
Kinga, BOLIA
I ordered plates online at Bolia and it…
I ordered plates online at Bolia and it all arrived broken every plate. i entered in a complaint and still waiting to here back almost a week later.
14 May 2026
Reply from BOLIA
Hi Lizzie,
I can see that we have ordered you new plates in the meantime.
Have a great day,
Best Regards, Elisabeth / Bolia
Bolia has great design choices
Bolia has great design choices, unique furniture, and a great price point. I enjoyed browsing the website and seeing the latest trends. The website is easy to navigate and find what you are looking for.
20 May 2026
Reply from BOLIA
Hi Lisa,
Thanks for this positive feedback, it means a lot to us!
Best regards, Elisabeth / BOLIA
Reply from BOLIA
Dear Maryam,
Thank you very much for your kind feedback!
We’re delighted to hear that you found our team helpful and that you like our products.
We hope you continue to enjoy your purchase and look forward to welcoming you again.
Best regards,
Kinga, BOLIA
Great product
Great product, great design, great service all the way to my home. Only suprised that the wood delivered was very dried. Would have expected to have it protected more with an oil treatment.
8 May 2026
Reply from BOLIA
Dear Frederic,
Thank you very much for your kind feedback – we are delighted to hear that you are happy with the product.
We also appreciate your comment regarding the condition of the wood. Our furniture is typically delivered with a natural finish, which can feel quite dry, as it is not always pre-treated with oil.
That said, we do offer a suitable wood oil that can be used to treat and protect the surface. Applying the oil will enhance the appearance of the wood and help maintain its quality over time.
Thank you again for your valuable feedback, and we hope you continue to enjoy your product.
Best regards,
Kinga, BOLIA
Reply from BOLIA
Dear Kalliope,
Thank you again for your kind words!
Emma truly is a great asset to our team, and we’ll be sure to pass this compliment on to her as well.
We look forward to welcoming you again soon!
Best regards,
Kinga, BOLIA
Positive Marks for Bola
The sales consultant Ana Moita was polite, friendly, knowledgeable, professional and most helpful. The Bola premises in Basel are very stylish and reasonably priced.
We are pleased to have found a carpet that suits our needs and taste. Thank you.
5 April 2026
Reply from BOLIA
Hello!
Thank you very much for your kind review!
We are delighted to hear that you experienced such a good service from Ana. We are also pleased that you enjoyed the atmosphere of our Bolia store in Basel and found a carpet that perfectly suits your needs and taste.
Thank you for choosing Bolia — we hope you will enjoy your new carpet for many years to come.
Best regards,
Kinga, BOLIA
Bolia Zuruch Store
Super friendly and experienced team. Thanks to Luca for the personal customer service. We love our choice of sofa and he is the one who helped us through the process. Location is beautiful as well.
26 March 2026
Reply from BOLIA
Dear Ivelina,
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with our team at the store and that Luca was able to support you throughout the process.
We’re thrilled that you love your new sofa, and it’s great to hear that you enjoyed the atmosphere of our store as well.
We look forward to welcoming you back soon!
Warm regards,
Kinga, BOLIA
Reply from BOLIA
Dear Angie,
Thank you very much for your honest feedback.
I’m sorry to hear that you still haven’t received your parcel. I’ve just sent you an email with more details regarding this matter. In the future, please feel free to give us a call as well — we are always happy to take a closer look at your order before any further issues arise.
We are actively working on your case to ensure that your parcel reaches you as soon as possible.
Thank you for your patience and understanding.
Best regards,
Kinga, BOLIA
Reply from BOLIA
Dear Alessandro,
thank you for your review.
We're delighted to hear that everything met your expectations and that you were satisfied with both our service and the furniture selection in our store.
We look forward to welcoming you again soon!
Kind regards,
Kinga, BOLIA
Very nice design and good quality
Very nice design and good quality. Experience in the shop was also great with outstanding sales and after sales consultation.
9 July 2025
Reply from BOLIA
Hi Philipp,
thank you very much for your kind feedback.
We are happy to hear that you had a good experience with us.
We look forward to welcoming you at BOLIA again in the future.
If you have any questions, please feel free to reach out to us at any time.
Sincerely,
Kinga, BOLIA
Reply from BOLIA
Hi Benedict,
thank you very much for your feedback.
We are happy to hear that you had a good experience with us and look forward to welcoming you at BOLIA again in the future.
If you have any questions, please feel free to reach out to us at any time.
Sincerely,
Kinga, BOLIA
Reply from BOLIA
Hi Dharshi,
thank you very much for your feedback.
We look forward to welcoming you at BOLIA again in the future.
If you have any questions, please feel free to reach out to us at any time.
Sincerely,
Kinga, BOLIA
Extremely good and super friendly…
Extremely good and super friendly advice, came up with some great ideas – if you want high-quality advice and furniture, Bolia is the place to go!
26 February 2026
Reply from BOLIA
Dear Christian,
thank you very much for your nice feedback.
We are glad to hear that you had a good experience with us and that we were able to offer you good advice.
If you have any questions, please feel free to reach out to us at any time.
Sincerely,
Kinga, BOLIA
Minor improvements needed in instructions
The quality of product is good. The assembly instructions could be more detailed.
22 February 2026
Reply from BOLIA
Dear Dimitrios,
Thank you for your feedback.
Your feedback is highly valued, as this helps us better ourselves. We will make sure to provide more detailed assembly instructions in the future.
Feel free to reach out to us if you have any questions.
Best regards,
Kinga, BOLIA
Extremely helpful and friendly staff in…
Extremely helpful and friendly staff in Basel. Great service and attention to our requests and questions.
15 February 2026
Reply from BOLIA
Dear Sharon,
thank you very much for your feedback.
We are glad to hear that you had a good experience with us and look forward to seeing you again at BOLIA.
Feel free to reach out to us at any time!
Kind regards,
Kinga, BOLIA
Reply from BOLIA
Hi Anne,
Thank you for your review.
We are happy to hear that you had a good experience with us and hope to welcome you as a customer again.
If you have any questions please feel free to reach out to us.
Best regards,
Kinga, BOLIA
Great rug, confusing logistics
Bought a rug from the Bolia outlet in Geneva. Rug was in great condition and Bolia honoured the discounted price, so I’m happy with the product.
The issue was logistics and communication with Planzer. I paid for transport from Planzer Geneva to the Planzer Zürich distribution centre (not home delivery), but once it arrived there, Planzer treated it as a home delivery and started scheduling delivery dates weeks ahead. When I called, they confirmed it was set up incorrectly and implied the price could later be “recalculated” and charged higher, which is not acceptable when the mistake isn’t the customer’s.
When I raised this with the Bolia Geneva store manager, I was dismissed rather than helped.
Pickup at the Planzer Zürich distribution centre was also unclear (no instructions on where to go, and I was initially told payment was cash-only before they corrected it and confirmed it should be billed via Bolia).
Bolia should provide clear written instructions for outlet logistics (hub transfer vs home delivery, timelines, pickup steps, and billing).
5 February 2026
Reply from BOLIA
Hi Niall,
Thank you for your feedback.
I am very sorry to hear about the negative experience you had with the logistics company we work with.
We have sent you an email regarding this matter and hope to hear from you soon so that we can work together to find a suitable solution.
We appreciate your feedback, as it helps us continuously improve our service.
Best regards,
Kinga, BOLIA
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