BOLIA Reviews 

Auftragsnummer: 700590507
We have bought many things from Bolia over the years and have mostly been very satisfied. We decided to buy a high value sofa spending over 6000 Euro's with a normal price (undiscounted price over 10,000). When the sofa came the coupling that joins the modules didn't line up - we were offerred someone to come out and fix it which is fine, but the finish is not perfect whcih for this money I expect to be flawless. Additionally the other modules do not line up correctly at the back, (I'd attach a photo if I could).
We haven't really even been offered a proper apology. Again, I expect the finishing to be a work of art at this price - i've had ikea stuff that has better quality control. After dreaming of getting a really high end sofa for many years we are left utterly dissapointed.

Don’t feel the level of service matches the price. Delivery men were also super curt and unhelpful while setting up and didn’t click my sofa together

This is the worst service I have ever had in my life. Really, not good. I have never posted something negative on social media but I almost did re this service

To add: 4 colleagues worked on it and asked the same questions and were referring to each other: nonody was to blame, but I have waited for 10 hours without any update.
Order 700496987

Wir haben in Stuttgart eine hervorragend und freundlichen Beratung von Frau Markovac erhalten. Auch der Service über E-Mail im Nachgang, da wir aus Heidelberg kommen, ist exzellent. Die Qualität und Designs sprechen für sich. Wir freuen uns auf unsere neue Wohnung und die neue Ausstattung von Bolia. Vielen Dank für den Service Frau Markovac.
We received excellent and friendly advice from Ms. Markovac in Stuttgart. Also the service via e-mail in the follow-up, as we come from Heidelberg, is excellent. The quality and designs speak for themselves. We are looking forward to our new apartment and the new furnishings from Bolia. Thank you very much for the service Mrs. Markovac.

I bought a sofa in 2022 for 4600 euros. The final quality of the sofa was very very bad. The stitches aren't smooth on the fabric. The sofa doesn't look symmetrical at all. Also really disappointed with the overall look of the sofa which is not at all same as the photos.

Here is the order number 700333895

Quality is top. My sofa i ordered is comfortable as I have tested it at the showroom. The service during sales is perfect. Delivery is unfortunately delayed but they have offered reduction in price for the delay.

I would recommend Bolia product. Location Frankfurt.

Good experience. Ordered at the store, friendly sales person. Arrived on scheduled date. We actually needed to push the date back a few weeks and it wasn't a problem.

The delivery guys were not super helpful and did a lousy job assembeling the sofa, just barely tightening the screws. Bolia doesn't deliver themselves, so it's a no-name local company, I am assuming.

The quality of the sofa itself (North) is decent but nothing super special. The material (Baize) looks nice but I wouldn't choose it again, hairs, dust and dirt stick to it like glue.

Today we received our sofa and we are very happy and overall satisfied about Bolia experience. Quality is great, Price right, delivery and customer Support super friendly And smooth. Thank you!!

We had started with Bolia purchase with such high hopes, but to our astonishment, it turned out to be a recipe for disaster!

After buying two big sofas, it came into parts and so poorly installed. Despite complains and at least 10-15 calls at customers Services, our plight was not fully addressed.

Finally, when the last piece got delivered, we had to literally plead the installation guy to adjust all the pieces.

It’s one of the worst experiences of buying expensive furniture in Deutschland. I hope and sincerely pray that no one gets into this trap.

Pls better go to XXXLutz, they are fra more better and reasonable. At least they will deliver what they show to you.

Great delivery and products. Can highly recommand.

Excellent service.

Delivery was fast and the quality is great! Beautiful and robust design!

Very poor quality. Catastrophic and super expensive delivery. Extremely awful customer service

I’ve been waiting 4 times more that you promised. And absolutely nothing in return. Just a email form.Not serious at all. A company with more problems that I expected.

Bad customer support. I've sent my complaint to the customer support more than 10 days ago, and I still haven't received any reply yet. It's pity because the sofa itself is good.

The delivery was delayed by almost 3 weeks without prior pro-active communication.

I have written you 2 emails now without an answer, in short:

you have sent me a defective item, then you have given me a 6 weeks late date for fixing the defective table, and to finish you want to compensate such an issue on a 4,000Eur product with a 100 Eur voucher!!

I'm very dissatisfied and won't be using your service again.

Ordered a few items in February using a gift certificate. Part of my order was cancelled by Bolia, I've been waiting to get a refund ever since. Several emails to both the customer service and the store were answered after weeks (!) with the promise to send me a new voucher, but so far nothing has happened. First and last time I bought anything there.

Ordered a couch for 4400€ consisting of 5 modules. Two were damaged: one with an obvious cut to the fabric on the armrest and the other had a broken foot…. After sending detailed description, photos the compensation the reply had many typos including in the brand name ‘Blia’… pretty poor for a response to a request from 3 weeks before… were offered: a 200€ coupon and a plastic foot to install ourselves… Thats a 4% discount for a broken couch… Oh no wait, it’s not a discount, its a coupon to buy more “Blia” stuff with…
They have good design but are obviously operationally overrun and unable to keep up quality of product and service…

Unfortunately bad experience with the product itself. We were so looking forward to receiving our Cosima sofa, even after discount still came to roughly 3700 euros. The couch arrived and it looked like it was already a year old. We went to the store in Berlin Mitte to get advice in case we were doing something wrong. First person we spoke to was extremely rude, not even wanting to tell us that we had to actually tap the couch everywhere for the feathers to puff up (which his colleague very nicely did eventually). We went home and did it, but sadly after using it for almost three months now, it looks very sad and old.