I have visited Bolia shop in Basel 4 times to select the right table and chairs and fabric for the pillows. Each time I was warmly welcomed and taken care of. The staff was attentively listening to ou... See more
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I am aware that the prices are high, but my store in Augsburg has such a wonderful customer service. Everything is beautiful.
Wir haben in Stuttgart eine hervorragend und freundlichen Beratung von Frau Markovac erhalten. Auch der Service über E-Mail im Nachgang, da wir aus Heidelberg kommen, ist exzellent. Die Qualität und... See more
Company replied
I had a great shopping experience at Bolia. I received two separate deliveries, both of which were perfect. The driver and his colleague were very friendly and punctual. Although my apartment is o... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten.
Written by the company
Contact info
4.6
Excellent
11K reviews
Asks customers to review
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I did not get any confirmation mail…
I did not get any confirmation mail after my online payment/order. I had to call a number to sort this out which is time consuming and unnecessary. This is the second time it has happened. Once you call, then the process is smooth.
8 August 2023
Reply from BOLIA
Hi and thank you for your review.
We're sorry that there was a technical issue during your order.
However, we are happy that we found a solution.
We value your feedback and consider it carefully.
Best regards,
Negar, Bolia.com
We were served by Michael with a great…
We were served by Michael with a great friendly and professional service and advise..thank you so much
10 July 2023
Reply from BOLIA
Hi Roey! Thank you for your kind words! We're delighted that you had a great experience with Michael's friendly and professional service.
We appreciate your feedback and look forward to serving you again soon!
Best regards,
Negar, Bolia.com
I am Asian
I am Asian, and when I ask her questions, her face is so Absence of expression, but what does it mean for an American, my husband, to answer her? She smiles when he asks.
What is it? ^^*
1 July 2023
Reply from BOLIA
Dear Heeshin,
thank you for your review.
We are very sorry to hear that you had an unpleasant experience in the store. We always try to guide our customers in the correct way and from what you're explaining in your review, that was not the case. This is of course very unsatisfactory for you and for that, we would like to apologize.
Please know that everybody is welcome in our stores, regardless of their ethnicity and or identity. If you have any questions or would like to discuss the situation further, then please know that we are ready to talk.
You can contact us on the following number: +49 40 29 999 285
Kind Regards,
Ramin, Bolia.com
Reply from BOLIA
Hello and thank you very much for your positive review! :)
We really appreciate it.
Best regards,
Negar, Bolia.com
Reply from BOLIA
Dear Carolina,
thank you for the 5 stars and for your kind review!
We are happy to hear, that your Bolia-experience was good and that the staff provided a good service. If you have any questions regarding your order and/or our products, then please don't hesitate in contacting our customer service team in Denmark! :-)
Kind Regards,
Ramin, Bolia.com
Delivery planner
Online no DHL delivery available- but getting notifications only at checkout. Had to call Service and then local store.
Delivery Tracking. Link of package number leads to fedex - no tracking number acknowledged. Button leads to DHL which got as well no tracking data day after purchasing.
20 June 2023
Reply from BOLIA
Hi Russell and thank you for your review.
I apologize for the confusion and inconvenience you experienced with the delivery process. I've sent you an email where we can take a closer look at your case and find a solution.
Best regards,
Negar, Bolia.com
Unfortunately i had a very disapointing…
Unfortunately i had a very disapointing experience.
Very poor customer Service from the branch Manager in Berlin Charlottenburg. Unfortunately I will never buy anything there anymore.
7 June 2023
Reply from BOLIA
Hi Souhel and thank you for sharing your experience with us.
We're sorry to hear that you had a disappointing experience with our branch manager at our Berlin Charlottenburg store. We take customer service very seriously, and we apologize for any inconvenience or frustration you may have experienced during your visit. Please know that we will be taking steps to improve our service and we hope to have the opportunity to serve you better in the future.
Best regards,
Negar, Bolia.com
Reply from BOLIA
Hi Annette and thank you so much for your positive and lovely review! :)
We are so glad that you found your forever furniture and wish you cozy moments with it.
cheers,
Negar, Bolia.com
Customer relation was very good!
Customer relation was very good! We were very well communicated in English. and all our questions were answered in detail and respoect. We are looking forward to the delivery;)
4 June 2023
Reply from BOLIA
Hello and thank you very much for your 5 star review! :)
We are very happy that you were satisfied with our service and appreciate you taking the time to share this with us.
We hope you will be happy with your order.
Sunny greetings,
Negar, Bolia.com
Reply from BOLIA
Hi and thank you so much for your positive review! :)
We are very happy that you had a great shopping experience with us.
Hope to see you soon again in one of our stores.
Mit freundlichen Grüßen,
Negar, Bolia International A/S
The communications with the clients do not seem to work
The communications with the client service do not work properly as it should be. It was not possible to call a Bolia shop in Munich as all telephone calls go through the Bolia central switchboard. Even after asking the switchboard to connect, we were not able to reach the shop.
We tried to use the contact message system in order to have our order confirmed. We only got the automatic message that the handling of the message will take some time, but never received any reply about our order.
After having waited over 3 weeks, we tried again to call the shop through the switchboard and finally got a confirmation that our order had been correctly placed.
The client service definitely has to improve its communications with clients.
30 May 2023
Reply from BOLIA
Hi and thank you for your review.
We are sorry to learn that you were not completely satisfied with our service.
We appreciate your feedback and want to thank you for taking the time to let us know about your experience. Your input is invaluable to us, and we take every review seriously to ensure that we are providing the best service possible.
We would like to assure you that we will take your feedback into consideration and work on improving our service to meet your expectations and those of our other customers.
We hope to have the opportunity to serve you in the future.
Best regards,
Negar, Bolia International A/S
Amazing support team
Amazing support team. They are always responsive, helpful and kind for any enquiries and requests. I'm so grateful for their quality service and professionalism.
24 May 2023
Reply from BOLIA
Hello Won and thank you for your positive review! :)
We are very glad that you had a good experience with us in our customer service and are happy that you shared your experience in here. We look forward to welcoming you again through the phone anytime.
Best regards,
Negar, Bolia International A/S
I love the products
I love the products, always high quality. And the employees at this store are always wonderful and friendly and very helpful.
15 May 2023
Reply from BOLIA
Dear Aaron,
we appreciate the 5 stars & your kind review!
We are happy to hear, that you are satisfied with our products and the service provided at the store. Should you have any questions regarding your order, products or Bolia in general, then please do not hesitate in contacting us! :-)
Kind Regards,
Ramin, Bolia International A/S
My order arrived quickly and perfectly…
My order arrived quickly and perfectly packed as always.
14 April 2023
Reply from BOLIA
Hi Katerina and thank you very much for your positive review.
We appreciate it.
All the best,
Negar, Bolia International A/S
I have not received the item that I…
I have not received the item that I bought.
It has been sent to the wrong address (wrong country).
No one has contacted yet to let me know new delivery date.
6 March 2023
Reply from BOLIA
Hello Ruth. Thank you for your review.
We are sorry that your delivery experienced some problems.
Our team is doing its best to help you as well and as fast as possible.
We have just reordered your items and we will follow your order manually, to make sure that it arrives at the right address. We will of course keep you informed as soon as we have more news, and hope for a successful delivery within 2-3 days.
If you have any further questions, please do not hesitate to contact us.
I wish you a lovely day.
Best regards, Negar, Bolia International A/S
Reply from BOLIA
Hi Tanya and thank you very much for sharing your positive experience with a positive review. Have a wonderful day!
Best Regards, Negar, Bolia International A/S
2 from 3 products cancelled after 1.5…
2 from 3 products cancelled after 1.5 months only. The one that wasn't cancelled were lightbulbs specifically for the lamps we ordered. Now we are stuck with 4 useless (expensive) lightbulbs. Worst customer service ever too.
11 February 2023
Unprompted review
Reply from BOLIA
Hello Mick and thank you for your review!
We are very sorry that your orders got cancelled. I would like to help ypu. but you did not include an order number in your review, so unfortunately we cannot find and comment on the specific order. However, you are welcome to call us so that we can discuss your experience and improve future delivery.
Best regards, Negar, Bolia International A/S
I have waited for over two months and…
I have waited for over two months and the sofa arrived without one of the feet.
After two weeks from my claim I have not yet received an answer.
Extremely disappointing!
18 January 2023
Unprompted review
Reply from BOLIA
Hi and thank you very much for your review.
We are very sorry that you are not satisfied with the service and our product. You did not include an order number in your review, so unfortunately we are unable to locate and comment on the specific order. However, you are welcome to call us so we can discuss your experience.
Best Regards, Negar, Bolia International A/S
Honestly, avoid.
Honestly, I don't know how they get away with it. They are a terrible brand. Ikea quality at 100x the price. We were given a gift voucher for here and are struggling to spend it. Nothing is good enough. Poor quality, badly made, cheap and they charge you hundreds for the pleasure. Avoid.
11 January 2023
Unprompted review
Reply from BOLIA
Hello, thank you for your review!
We are very sorry that you are not satisfied with gift voucher we have provided you and our products. You did not include an order number, so unfortunately we cannot find and comment on the specific order. However, you are welcome to call us so that we can discuss your experience.
Best regards, Negar, Bolia International A/S
Dont buy there, you will be disappointed
Terrible quality. 5.000 couch looked super used after 3 months with obvious quality issues in the fabric.
Even the store personell said that this is unacceptable. However, customer care is really unfriendly and told us that this is the result of exposure to sunlight, which it definitely was not. Read many other similar reviews.
For this kind of money, you will get better products elesewhere. Word customer experience of my life!
25 December 2022
Unprompted review
Reply from BOLIA
Hello Paul, thank you for your review! We are very sorry that you are not satisfied with the service and our product.
I see that we have already found a solutions together and hope that you are satisfied with this.
Best Regards, Negar, Bolia International A/S
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