BOLIA Reviews 

We had a terrible experience with the product and then customer service.

We purchased a saga chair and a sofa both of which showing issues under a year. Obviously not a reliable quality despite the expensive price tag.

The Saga chair was missing some stuffing in the seat which was changed after we called several times, but it started making noise in leas than one month.
The sofa also started making noise in a few month.

Although we contacted the customer service several time we recorded a few short video demonstrating the noise and waiting for over a couple of months we haven’t got any proper answer around the case or solution for the issue.

I wouldn’t buy the products if I could go back!

Product was not delivered because Bolia sold more units than they had. Very unhelpful refund process and no effort at all from the company to fix the problem. Disappointing!

Bad customer service! Received two broken lamps. Called and no solution they told me to write it in a letter. Still waiting for a reply after one week. I want new lamps or refund! Maybe u guys reply here.. I really really like someone from Dutch nationality to call me to get to a solution. I was quite expensive and I really like how they look so waiting on a good solution. Please call me!

After sale inefficient (AND repair actions -subcontracted to POS Service Group- with no consideration for the timing in Bolia's client service answer to the customer claim!)

Aight let's break this down: It is black friday/week and I order 4 pillows and a bed sheet set for a discounted price. So far so good. Then I don't hear anything from Bolia, no answers to emails even after a week so I had to call them to find out what was going on with my order. Apparently there was a storage error. I ordered stuff, that wasnt in stock. After 4-5 calls later (this was over a span of some weeks) I get an email stating that the pillows etc would arrive in KW 6/12 which in german means next year in the 6 or 12 week of 2022 so I called them again and it was a translation error.. now the stuff should be delivered to them on 6.12.21. Then i received another email with tracking because the order was sent. Suprise suprise nothing changed in that tracking email after a week, because they had problems with the dhl shipping, I found out about this after(guess what) calling them again!! I will never buy here again, I didn't got like express shipping or a voucher for all the troubles they made! If you dont call them, nothing will happen there.. after 1 whole month I finally received my package

EDIT: How can I contact you specifically ? My order number is 700316928. But I don't want a voucher for your store or anything like that, because of this expirience. Some money back to compensate would be alright tho.

I had great expectation after what I saw and was told in the shop, but I was disappointed by the delivery and the quality of the sofa I ordered.
Concerning the delivery, I do not blame the workers, because it was late and they were exhausted. However, I paid for the unpacking and the assembling of the sofa, as well as the removal of the packaging and, nonetheless, I had to do it myself.
Furthermore, the quality of the product itself is unsatisfactory. I have ordered the extra layer of down and, as a result, the sofa makes a noise of creased plastic each time somebody seats in it, and the cushions look uneven.
It’s really a shame because it could be a very good and comfy product.

We have a beautiful Noora couch, stunning. Very comfortable. So happy in the end with the product, but Bolia can do so much better on their delivery. Customer service does not end at the store. Delivery dates were put in wrongly. Then delivery times were not met. It's all expectations management. Giving us a call or sending us a mail would have been enough.

So do buy products at Bolia but don't expect a great after service. Be prepared

I had ordered coffee table and a side table. I received the goods 1 week delayed, and once I received it, one of the leg for the coffee table was not possible to install as there was no holes made. That’s a huge production error.
The side table had a small tear on top and the lacquering was of poor quality. You could see the drops of lacquering. Both items should never have left production facility, and internal quality procedures are clearly lacking.

I complained and after six working days, there was no response from customer service.
I had to call and remind them about my complaint. On 7th workday they replied and agreed to resend new products but I had to wait 1 month more.
I had to disagree to wait one month extra but Bolia has not replied yet after 3 workdays.
It’s not cheap products they sell, but obviously they don’t prioritize good service once you need them.
It’s a shame and leaves a very bad experience compared to what we received in shop.

If you buy at Bolia, and they product has some kind of fault, then prepare yourself for really bad service.
If I knew this, I would not have bought at Bolia.

Beautiful products but that is where it stops. I placed three orders with the company recently. I ordered Two mirrors from Bolia which I thought were stunning. Unfortunately this company does not provide any customer service outside of the order process. I have emailed them twice requesting changes to the order and finally a cancellation after receiving zero response. I cannot even cancel this order and will have to go to the credit card company to void the sale. It is a shame because the products are well designed.

I paid for 3 items, I was invoiced incorrectly twice, the delivery time was not in line with initial promise and one item is still missing with apparently no flag on Bolia side. Customer support took actions fast but I’m highly disappointed by what appears to be very concerning operational challenges to invoice and deliver items, I would very likely not order again.

I just can vote a very positive impression.
Very good customer service even creating a small video prior to the delivery. SMS message and delivery on time. The leather couch is very nice. All in all I am satisfied up to now.
Uwe

It seems the only way to get a response from Bolia is to leave a 1 star review on Trust Pilot…
I’m still completely in the dark as to when my furniture might be delivered despite numerous emails to Bolia asking for more accurate information.
My order is now 2 weeks late.

I ordered three cushions for module soffa I had bought at Bolia before. They are fantastic and make the design complete. (5stars)
Delivery was on time however timespan 8-15:00 without any phone number to shipping company requires a whole day of waiting/reorganising your work. That waiting was unnecessary and could have been solved by better planning.(3 stars).

I ordered a Berlin table which is beautiful, but the quality was not satisfying: one table leg had not been properly sanded (a part of the leg is still rough), and I couldn't assemble the table completely because one of the hole is blocked by a wood aggregate (I need to buy a tool to sand it)

Everything worked as expected when ordering the sofa, but the delivery was outstanding. Two great guys carried the heavy sofa on the 4th floor without a lift and tight space. They were careful with the goods and extremely nice.
Bolia vogn 7106

I just moved and for that reason I replaced my old Bolia Sofa to a NEW Bolia Sofa.
Think I am loyal ; )

It arrived in time.
Looked how I had it in mind for my new place.
The Design is timless yet modern and I appreciate that work.
It is perfectly executed.
Great and longlasting quality.
I simply love it!

The service in store, Hamburg/Germany, was excellent and very honest to me as a client. I felt very well adviced.

Thank you!

I was only buying some fabric cleaner on this occasion, but the assistant was helpful and courteous. There were two assistants under training, and I noticed how she explained the steps for logging and invoicing my purchase. She also helped me with a cloth sample.

Excellent quality sofas to choose from. Simple and easy ordereing, and the delevery was excactly on the date promissed. Effective unpacking and setup at our house and in fact no problems at all.

Do not order online! The physical stores are great and I love Bolia’s products…but what a disappointment with my online order. I ordered and paid 2 month ago and still didn’t get my table! I had to fight reaching out myself to the delivery partner to get to know that my furniture was broken. No communication or follow-up at all from Bolia and their delivery partner either about this incident! I keep trying to reach out for a new delivery and no answer from Bolia customer service. Not acceptable. Avoid online order!