Body Sculpture Reviews 

116
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and professional staff for their helpfulness and gold-standard service, often going above and beyond to resolve issues. Many people appreciate the quality of the products, describing them as well-built, as advertised, and easy to assemble. The ordering process is frequently noted as straightforward and easy to navigate, with prompt and super fast delivery of items. However, some customers experienced delays with delivery, noting items took longer than stated or lacked tracking information. A few other people also mentioned product quality issues, such as receiving items with scratches, or wrong parts that did not fit the equipment.

What people talk about most

Product

Consumers generally express satisfaction with the product, often describing items as great, well-built, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speed and... See more

Quality

Users describe positive interactions with quality, with many reviewers pleased with items arriving... See more

Order

People report ambiguous experiences with ordering, with many finding the process easy and delivery quick.... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as very friendly, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service is exceptional! If you remember the time when you weren't dealing with an Ai voice at the of the line, and they listened to what you are saying and dealing with the issue rather... See more

Rated 5 out of 5 stars

After a fatigue failure of a crucial part of my ageing Body Sculpture exercise bike I gave them a call expecting a negative reply but no! They couldn't do enough for me. Despite the bike being 15+ yea... See more

Rated 5 out of 5 stars

The rowing machine went together easily and the components are clearly labelled. Just took my time and all went well. There was a slight defect with one component, so I called the number and everyon... See more

Rated 5 out of 5 stars

I had a really complicated enquiry, which was dealt with so very helpfully in several emails to and from Vicky in sales, but which finally had to be passed to an equally helpful person in the technic... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

Body Sculpture is a reliable manufacturer of fitness accessories, equipment, multi-gyms, supplements & more. Body Sculpture is a leading fitness equipment brand dedicated to delivering high-quality, safe, and innovative designed products. This brand is a leading fitness equipment brand specializing in treadmills, dumbbells, yoga accessories, and other home workout essentials. Renowned for offering affordable solutions tailored for home use, we strive to empower individuals to achieve a balanced and healthy lifestyle. Our Mission At Body Sculpture, we believe in promoting wellness and supporting work-life balance through innovative fitness solutions. Our equipment is designed to seamlessly integrate into busy lifestyles, helping individuals prioritize their health without compromising their daily commitments. Diverse Solutions for Every Fitness Journey We cater to a wide range of fitness enthusiasts, from beginners to seasoned home workout devotees, and those exploring Pilates practices. Our product includes versatile options like adjustable dumbbells and customizable treadmill accessories, enabling users to personalize their fitness routines. Quality and Affordability We combine exceptional quality with reasonable pricing, ensuring our products are accessible to households seeking reliable and durable fitness solutions. Exceptional Customer Support We prioritize customer satisfaction through comprehensive after-sales services, including: User Guides: Clear instructions to maximize product benefits. Maintenance Support: Practical advice for product upkeep and longevity. Warranty Assurance: Robust coverage periods and swift responses to customer inquiries, ensuring peace of mind with every purchase. Empowering Health and Balance With Body Sculpture, fitness becomes an achievable goal for everyone, whether you are taking your first steps in a fitness journey or enhancing your home workout setup. Together, we inspire healthier lifestyles, making wellness a part of everyday living. Let Body Sculpture transform your approach to health and fitness today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(116)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love body sculpture products

I love body sculpture products! I bought a bra and it didn’t fit right! (My fault) I ordered the wrong size.I returned it and got my full refund so quickly! I ordered the bra again in the right size and it fit perfectly! It had great support and I’m just about to order a couple more bras and am looking at other items as well! I give body sculpture the best rating I could which is 5 stars but I would have given them 10 stars if I could! Excellent products and the best employees! Very kind and pleasant people!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent traders

Great price, fast delivery!

7 February 2025
Body Sculpture logo

Reply from Body Sculpture

Hi Andy thank you for the great review, its really appreciated. I am really glad we could help. Wishing you all the best.

kind regards

Simon

Rated 5 out of 5 stars

Brilliant Service from Trusted Company

Simon went the extra mile to get my order delivered when couriers tried to charge silly prices for delivering to the moon. Maybe carriers need to realise that with google maps anyone can check nowadays and see that the surcharges they are applying for some postcode areas is wholly unjustified.
Body Sculpture kept me in the loop every step of the way and was extremely helpful. Well done

29 January 2025
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Reply from Body Sculpture

Hi James. Really appreciate this review. Its always so disappointing when carriers try to charge the earth as though your postcode has never seen a road before but really glad we managed to get it sorted for you!

kind regards

Simon

Rated 5 out of 5 stars

Excellent price and very fast delivery

Excellent price and very fast delivery. Thank you.

19 January 2025
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Reply from Body Sculpture

Hi Darren thank you for taking the time to leave us a review. Really happy that you liked the price and the delivery speed. We really appreciate it.

kind regards

Simon

Rated 5 out of 5 stars

Excellent service

Excellent service. Had a faulty item delivered. It was replaced without any question. Would definitely use again.

9 January 2025
Unprompted review
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Reply from Body Sculpture

Hi Paul, thanks for taking the time to write your review. We are sorry it wasn't right first time, but really happy we managed to sort it for you.

kind regards

Simon

Rated 1 out of 5 stars

R2716 Rowing machine (known fault)

A shame to have to write a negative review but it’s just to save others the hassle of buying this model. I have recently purchased a Body Sculpture R2716 Rowing machine and after taking approx 45 minutes to assemble all looked great. It feels heavy and sturdy and moves smoothly. Sadly the machine worked for around 4 minutes before the recoil stopped pulling the strap back in. Spoke to body sculpture, there wasn’t much they could do but did say they’d had a few complaints of faulty recoil with this model. They asked me to dismantle and re-package and they’d collect it and drop another one off so I agreed. Just finished setting up the new one and after 45 seconds of rowing (very gently) the same thing has happened again.
I did feel that while talking to the people at body sculpture there seemed to be a reluctance to send a new one out and they seemed more keen on issuing a refund but I really wanted the machine and they assured me it wasn’t all R2716’s, just some that were faulty.
Unless I’m just really unlucky I’ll now assume it’s the majority of this model that are faulty, so unfortunately it looks like I’ll be sending this one back too and accept the refund this time.

The 1 star is fully in regards to the faulty product. On a positive note Body Sculpture were very easy to contact, always answered the phone and replied to emails, arranged collection and delivery quickly etc. so I wouldn’t be adverse to buying from them again but I would steer clear of the R2716 Rowing Machine.

29 December 2024
Unprompted review
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Reply from Body Sculpture

Good Morning Mark. Thank you for taking the time to review us even if on this occasion the product has not been to your satisfaction. We really appreciate you highlighting that on this occasion it is the rowing machine that has got the negative review rather than the service, which we do try really hard to provide excellent customer service.

We will speak to the manufacturer on this machine and find out what has gone wrong and make sure we learn lessons going forward.

Thanks for your patience Mark and have a happy new year.

kind regards

Simon

Rated 5 out of 5 stars

Excellent quality products at a great…

Excellent quality products at a great price, customer service very good with fast delivery of item.

8 December 2024
Body Sculpture logo

Reply from Body Sculpture

Hi Julie thank you for your review and we are so pleased you are happy with the product, price and delivery speed. If you have any problems at all you know where we are.

kind regards

Simon

Rated 5 out of 5 stars

Rowing machine arm connection broke

Rowing machine arm connection broke after a bolt loosened .Replacement sent promptly and gratis too as I had had a new cylinder for it recently .Excellent service and nice emails and phone calls all the way keeping me up to date with what was going on . Back going nowhere fast while working up a sweat at the same time !

7 December 2024
Unprompted review
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Reply from Body Sculpture

Hi Mr Wright. Thank you so much for your review and really happy we were able to help you. We are sorry that there was an issue but its important to know we can put it right. You'll be competing in the boat race in no time!

kind regards

Simon

Rated 5 out of 5 stars

I required new pedals for my exorcise…

I required new pedals for my exorcise bike, Simon answered the phone when I called and established that a pair of pedals were in stock. He then sent me a link to pay and I received the new pedals by post two days later.
That is what I call a very good service.

3 December 2024
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Reply from Body Sculpture

Hi Stuart. Thank you for your positive review. I am really happy I could help you out with the parts you needed. We really appreciate it.

kind regards

Simon

Rated 5 out of 5 stars

Good buying experience

Good buying experience from part enquiry to final delivery.
No complaints and happy to recommend.

25 October 2024
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Reply from Body Sculpture

Hi John. Thank you so much for taking the time to write your review. Really happy we could help you with the parts and really appreciate the recommendation.

kind regards

Simon

Rated 5 out of 5 stars

Excellent guidance and communication so…

Excellent guidance and communication so that I could acquire the item that I needed

16 July 2024
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Reply from Body Sculpture

Thank you Ashley for your kind words and we are really happy we could get you the parts that you needed.

kind regards

Simon

Rated 5 out of 5 stars

Good prices and Excellent Customer Service

I was after a replacement Body Sculpture Core trimmer, and purchased from Body Sculpture direct. DHL's delivery was a bit of an issue, but Simon Dearing at Body Sculpture responded very quickly and tracked the order down. Excellent customer service.

12 February 2024
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Reply from Body Sculpture

Hi David. Thank you so much for the review. We cannot always control our partner carriers but we can at least chase them and make sure that our customer gets sorted. Much appreciated.

kind regards

Simon

Rated 5 out of 5 stars

Realy fast

Realy fast, friendly, useful response. Top rate.

22 November 2024
Body Sculpture logo

Reply from Body Sculpture

Hi Max. Thank you so much for your kind words and the time taken to write your review. Really glad we could help. Kind regards

Simon

Rated 5 out of 5 stars

Very happy Given replacement part next day!

Sent out a replacement part next day when my bike broke, very friendly and helpful customer service over the phone, breath of fresh air compared to the typical customer service . Very happy with my purchase

17 April 2024
Unprompted review
Body Sculpture logo

Reply from Body Sculpture

Thank you so much for your kind words. They are so appreciated. Kind regards

Simon

Rated 5 out of 5 stars

Wandsworth clinic

My second time at Wandsworths clinic and I cannot recommend it more! Sajana is amazing and very friendly. Both appointments were great and I’m very happy with results.

10 February 2022
Unprompted review
Body Sculpture logo

Reply from Body Sculpture

Thank you for taking the time to write a kind review.

kind regards

Simon

Rated 1 out of 5 stars

I bought a spin back a few weeks back

I bought a spin back a few weeks back, after using the product only a hand full of times I noticed a number of faults which I highlighted to Body Sculpture. There customer services department assured me they would look into the concerns raised and call me back within the next few days. It has been over 3 weeks now I even after I rang them again to see where things were up to I still have not heard anything back. Faulty product and even worse customer service.

12 April 2021
Unprompted review
Body Sculpture logo

Reply from Body Sculpture

Hello thanks for taking the time to write your review. I am sorry that we failed miserably on this occasion. It sounds like the service you received was not of the standard we would expect to give. I am sorry we let you down on this one, both with the bike but especially with the customer service. Once again sorry.

kind regards

Simon

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