Bodylab24 Reviews 4,888

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

The tracking number: KHY2280652297YQ I placed with bodylab an order via an associated seller / store (toskiel.com) that used “GOLJILI” on the credit card statement. Order number: 1... See more

Company replied

Rated 5 out of 5 stars

would have given a 5 star cause i liked the product and the delivery was on time and really convenient, but I bought the 1kg Whey Protein and the 500g Creatine Monohydrate and I find it really w... See more

Rated 5 out of 5 stars

In the start, I was afraid to order because I saw a lot of bad comments, but all the comments was old and from the corona. So I told myself I will try to order and maximum Fr.50 will Go to trash. I or... See more

Rated 5 out of 5 stars

Super good client support! My order came broken after I send an email in Saturday the support wrote me in Monday and send me asap new things. 👌 Honestly I always need a couple of emails to fix prob... See more

Company details

  1. Vitamin and Supplements Store
  2. Activewear Store
  3. Fitness and Nutrition Service

Written by the company

Bodylab24 ist es in den letzten Jahren gelungen den Markt für Sportnahrung zu revolutionieren. Als erstes Unternehmen haben wir erkannt, dass das der Nutzen für den Kunden das Wichtigste ist. Es gibt unzählige Supplements - wir konzentrieren uns auf Produkte die wirklich sinnvoll sind und Dich unterstützen, wenn Du Muskeln aufbauen willst, Fett abbauen willst und Deine Leistungsfähigkeit steigern möchtest. Die herausragende Qualität unserer Produkte ist der Schlüssel zu Deinem Erfolg.


Contact info

3.7

Average

TrustScore 3.5 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Missing item in delivery

I ordered two items from Bodylab24.de and when the order was delivered only one item was present. I asked the DHL delivery person where the second item was but they said he only had one item for delivery to me. Very disappointed!

4 December 2021
Unprompted review
Bodylab24 logo

Reply from Bodylab24

Dear customer,
We are very sorry you did not receive all of your ordered products! Please contact our customer service team, we are happy to help!
Kind regards,
Your Bodylab-Team

Rated 2 out of 5 stars

Good Tase, bad packaging

Good Morning,

first of all i am no native english speaker. Sorry for my simple style of writing.

I like the tase of your vegan products, that is the main reason i bought them in the past. Unfortunately i have to tell you, that futher i will not buy any of your products, because i do not like your plastic packaging. For example you use only 60% of your packaging for the pudder, the other 40% is empty space. I care about enviroment and I want to avoid waste. It would be great, if you take care of that.

4 December 2021
Unprompted review
Bodylab24 logo

Reply from Bodylab24

Dear customer, Thank you very much for your feedback! We will forward this to the appropriate department.
Kind regards,
Your Bodylab-Team

Rated 1 out of 5 stars

No free t shirt

10min after revognizing that i have missed to put in a free t Shirt into my 140€ order, i have contacted service Desk, asking to add the forgotten shirt into my package, next day recieving an email with the answer that it is too late, cause it is a day later. This behaviour makes a frequent customer really unhappy! :(

21 November 2021
Unprompted review
Bodylab24 logo

Reply from Bodylab24

Dear customer,
We are sorry that we could not adjust your order. Because of our 1 - 2 days delivery, your order is being processed within 30 minutes after you ordered. From that moment on we are not able to make any changes to orders.
Regards,
Your Bodylab-Team

Rated 1 out of 5 stars

I ordered a whey protein Himbeer…

I ordered a whey protein Himbeer Joghurt but you sent me normal whey protein .

20 November 2021
Unprompted review
Bodylab24 logo

Reply from Bodylab24

Dear customer,
We are sorry you received the wrong product. Please contact our customer service, we will find a suitable solution for you.
Regards,
Your Bodylab-Team

Rated 1 out of 5 stars

When opening the packaging of the…

When opening the packaging of the delivery I was shocked to witness that the „weight gainer“ package was opened and a sizable amount of powder was spilled out. That might’ve been caused through the delivery process or perhaps the unsuitable packaging for such substance. I find this totally unexpected and am looking forward to a response from your side, hence if that will be the case for future deliveries I will impede to emplace orders in the future.

19 November 2021
Unprompted review
Bodylab24 logo

Reply from Bodylab24

Dear customer,
We are very sorry that you box was damaged. Please contact our customer service and we will find a suitable solution for you.
Regards,
Your Bodylab-Team

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