Boardshop Reviews 

2,102
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company and consistently recommend shopping here. Customers frequently praise the incredibly knowledgeable and friendly staff for providing detailed advice, patient guidance, and helping buyers select ideal surfboards. People also highlight the exceptionally fast shipping and delivery times along with secure packaging, ensuring all gear arrives safely and promptly. However, some people mentioned experiencing significant waiting times and unexpected delays with custom orders coming directly from the factory. Despite these extended delivery periods, consumers noted that the customer support team remained remarkably available, highly communicative, and helpful throughout the entire purchasing process.

What people talk about most

Product

People report high satisfaction with the product range, noting that surfboards and accessories arrive... See more

Service

Customers had positive experiences with service, consistently praising the swift delivery, helpful staff, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt shipping... See more

Staff

Reviewers express strong satisfaction regarding the staff, frequently highlighting their exceptional product... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the team for providing expert advice,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Messaged Ian to get some information/recommendation re size of body boards for our height/weight etc Very helpful and quick response too. Has sorted us out with two bodyboards which we can’t wait... See more

Rated 5 out of 5 stars

I recently bought a Siren Sailors Ruin Fish. The staff at Boardshop were incredibly helpful and sent through detailed recommendations on quad fins after I asked for some advice and kept me up to date... See more

Rated 5 out of 5 stars

Great service from the Boardshop team. Picked up a full set up to head over the Southern California, board, tail pad, leash, fins and bag. The YouTube videos were extremely helpful in making ch... See more

Rated 5 out of 5 stars

Incredible customer service! The whole team at board shop are so helpful, attentive and most importantly, knowledgable. They helped me so much in making a decision for a new surf board (which is... See more


Company details

  1. Surf Shop

Written by the company

Surfboards, Wetsuits & Surf Accessories. Huge Range & Free Next Day Delivery


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,102)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Custom board order!

Generally a good experience as always with Boardshop. I ordered a custom that was estimated to take 6-8 weeks, but it ended up taking closer to 4 months through no fault of their own. The team grafted hard to get it to me in time for a recent trip, which was really appreciated. Only negative was I would have like to have been updated about the delays, and not had to chase up.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend – Great People, Great Shop!

I just had the write a review at one point, it is already long overdue. Their service, knowledge, helpfulness is probably the best out of any shop i bought something. They all seem to be really fun to hang out, surf or work with and i think thats hard to find. I definetly recommend this shop. Keep up the great work and I wish the whole team a great day! cheers, Luca

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Superb. Quick, easy, personal service and a really great quality company. Will defo use again.

J

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant place to buy a board

Dealing with all the guys in boardshop was a brilliant experience. I ordered a custom lost board, and was kept updated all the way through . The board came delivered perfectly packed to ireland and wow what a beautoful board. Excellent team to deal with they even made customs cheaper.for me

Thank you Ian and team
Thank you guys

12 August 2025
Unprompted review
Rated 5 out of 5 stars

great service

ordered a pair of bodyboard fins they arrived a day later no delays excellent quality nicely packaged

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Torq Mod Fish 7’ 2 “

Superb customer service from Charlie at the Boardshop. This was my first ever surf board purchase, and I experienced instant response to my emails, with good information and suggestions on what to purchase based on my current level. The surfboard and accessories all arrived on the nominated day I selected. I can’t recommend the Board shop enough!! I will never go anyway else! Amazing

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Real surfers ready to help and answer any questions. Incredibly informative videos on their YouTube helps too. And a fantastic price. Thank you for all your help during my purchase and after. Cant put a price on such a helpful team. Would recommend to everyone 🤙

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Awesome experience and a was helped throughout. Nothing was to much of an issue and I've already been out on my new febs fish which didn't disappoint.
Big shout out to Charlie for the advice and patience.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Attention to detail

Easy to order
Quick advice
Follow up call from the warehouse as I had selected store pick up but they noticed my address from far away. So that was great attention to detail.
Thanks, Sean

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible service!

Absolutely incredible service!! Thank you !!!!!! I ordered from abroad gave them a hotel address and it arrived on time perfect condition thank you

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service, finally found my new go to for surf gear since Surfdome went pop I was looking for something similar and these guys are the ONE. Even better service, great selection, rapid shipping. Thank you!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Ian's customer service and aftercare is excellent! I highly recommend buying from Boardshop. Give them a call to discuss your needs and I don't think you will be disappointed.

23 July 2025
Unprompted review

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