Boardshop Reviews 

2,102
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company and consistently recommend shopping here. Customers frequently praise the incredibly knowledgeable and friendly staff for providing detailed advice, patient guidance, and helping buyers select ideal surfboards. People also highlight the exceptionally fast shipping and delivery times along with secure packaging, ensuring all gear arrives safely and promptly. However, some people mentioned experiencing significant waiting times and unexpected delays with custom orders coming directly from the factory. Despite these extended delivery periods, consumers noted that the customer support team remained remarkably available, highly communicative, and helpful throughout the entire purchasing process.

What people talk about most

Product

People report high satisfaction with the product range, noting that surfboards and accessories arrive... See more

Service

Customers had positive experiences with service, consistently praising the swift delivery, helpful staff, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt shipping... See more

Staff

Reviewers express strong satisfaction regarding the staff, frequently highlighting their exceptional product... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the team for providing expert advice,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Messaged Ian to get some information/recommendation re size of body boards for our height/weight etc Very helpful and quick response too. Has sorted us out with two bodyboards which we can’t wait... See more

Rated 5 out of 5 stars

I recently bought a Siren Sailors Ruin Fish. The staff at Boardshop were incredibly helpful and sent through detailed recommendations on quad fins after I asked for some advice and kept me up to date... See more

Rated 5 out of 5 stars

Great service from the Boardshop team. Picked up a full set up to head over the Southern California, board, tail pad, leash, fins and bag. The YouTube videos were extremely helpful in making ch... See more

Rated 5 out of 5 stars

Incredible customer service! The whole team at board shop are so helpful, attentive and most importantly, knowledgable. They helped me so much in making a decision for a new surf board (which is... See more


Company details

  1. Surf Shop

Written by the company

Surfboards, Wetsuits & Surf Accessories. Huge Range & Free Next Day Delivery


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,102)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from everyone at boardshop from the initial contact right up to receiving my new surfboard.
They were so helpful in giving me such great advice in which board to go for and I can’t recommend them highly enough

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

⭐️⭐️⭐️⭐️⭐️
Huge thanks to the guys at Boardshop for their great advice and for recommending the Torq M23. As an older, low-average surfer who spends time at The Wave Bristol, this board has been a brilliant fit. Friendly, knowledgeable, and amazing service all round – couldn’t recommend them more!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The team at the boardshop were friendly, helpful, provided excellent service and advice, shipping as described.
I was looking for some advice and the team helped me order a board that suits me well and is helping my surfing improve significantly already.
The price was fair and the board was well packaged, the fins suited what I want out of the board and they were only too happy to help.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Friendly helpful advice and great customer service

Their friendly helpful advice was invaluable in helping me choose my beginner surf board. Also a proactive phonecall to let me know about a potential delivery delay was much appreciated. This is a nice professional small business company that deserve the best success.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely phenomenal service

Absolutely phenomenal service! Charlie gave me top notch advice and answered all my questions about boards and comparisons with lightning speed and razor-sharp precision. You can genuinely feel his passion and deep dive into the world of surfing and surfboards this guy doesn’t just know his stuff, he lives it. I’m telling you, he’s not just Charlie… he’s Charlie the Surf Professor. Thanks a ton!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

excellent service

The right board arrived on time and in perfect condition.
The experience was seamless, so I give it five stars.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Retail is in the detail 🤩

I feel I’m doing Boardshop a disservice by writing a review, because words are not enough to describe the quality of service one experiences when dealing with this merry band of South coast retailers. Their knowledge of surfing craft and understanding of their responsibilities towards their customer calls to mind the authenticity best described by none other than that other South coast dweller Thomas Hardy; “distilled by the fruits of closest observation”. So, if one has to participate in a capitalist structure, as one frequently does, then yes, I would recommend doing so with Boardshop.co.uk

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Really knowledgeable and helpful

I came to the store to pickup a board id bought but I was in a mad rush as I had to get up to the wave at Bristol before they closed. The guys were kind enough to take my board from it's packaging, attach the fins and leash and pop it in it's bag ready for me to pick it up. All around great service. Many thanks.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Great communication.
Really pleased with the new board.
Highly recommend, bought a cbc board a few years back. Great service then too.
Thanks for keeping me updated with order aswell.
Cheers Mattie 😎🤙🏻

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Love the Boardshop

Love the Boardshop. Great team and advice for surfers of all levels. Ian's video's are becoming the go to place for choosing a board. Ian helped with choosing my new lib tech pick up stick 6'6 - will be a great addition to my quiver. Yet to try it out but I know it will be a wave machine on those mellower days. Thanks Boardshop!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

My third board from these guys &…

My third board from these guys & amazing as board came the next day… Well wrapped up for protection & I love it.. Needed twin fin advice to add some fins to order & the advice was spot on to accommodate the board.

Thanks again guys..!!

12 August 2025
Unprompted review

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