Purchased a plant, yellow rose to be specific for a friend on father's day as she'd lost hers the year before. Really nicely presented worth the money including delivery, which was on the day reques... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Have always found staff helpful & good value for money, however purchased 6 bags of blue slate today not impressed. On opening found bags had a lot of water in them & a lot of sludge. Had to wash the... See more
Company replied
Just been to the store on Utting Avenue, Liverpool. The temperature in that store was too hot, and definitely not great if you sell food stuff like chocolate and now groceries. I told one member of st... See more
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I contacted B&M with a query regarding one particular product and received a speedy and helpful reply via email. As a result I bought two water butt sets at my nearest B&M shop today. They are chea... See more
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Company details
Information provided by various external sources
From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices. We attract over 4 million happy customers through our doors a week.
Contact info
The Vault, Dakota Drive, Estuary Commerce Park, L24 8RJ, Liverpool, United Kingdom
- 03308389000
- customerservices@bmstores.co.uk
- bmstores.co.uk
3.7
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Went to Heywood b&m and Paula Price a…
Went to Heywood b&m and Paula Price a staff member was brilliant she went out of her way to help me find the product I was looking for and even went to get an item from the stock room as there was none on the store shelf,she was so polite and really lovely and helpful.
12 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Got the very best customer service…
Got the very best customer service today 12th june at tjw Greenock store,,,,,,the security man helped me to the checkout with my cases of juice then carried some to my car for me,,,,,he was lovely and so helpful. Kind regards lesley
12 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Excellent customer services
Excellent customer services, recently visited your store and spent a considerable amount of money but spent more time than expected and overran for parking but b and m sorted this out in a jiffy for us, thank you
11 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
I made a purchase in December 25 and…
I made a purchase in December 25 and the product had developed a fault, i contacted customer service who were fantastic and i have manged to replace my item for a brand new one.
Brilliant customer service
12 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Very helpful and polite
Very helpful and polite . Thank you so much for your help
12 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
What made the experience pleasurable was the service
What made the experience pleasurable was the service received from a new member of the gardening team at Foss Island Store in York. He was polite, professional and helped me all the way through the checkout to my car with heavy bags of soil. It was no problem to him and this is much appreciated since I can no longer carry such items. Many thanks for your help. Best wishes
2 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
B&M stores
Staff in the store (Barry) and on the customer service call were exceptionally helpful.
Always ready to help and provide the best service. Always check if they have something not on the shelves- nothing is too much trouble.
11 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Best customer service-manochan
11 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Krista from customer service was so…
Krista from customer service was so helpful and made my experience so quick and easy
10 June 2026
Unprompted review
Reply from B&M Stores
Good Afternoon,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Fragrant roses are NOT fragrant AT ALL.
Fragrant roses are NOT fragrant AT ALL‼️👎🏼👎🏼👎🏼
In around February 2026 I bought 2 lots of Rose plants which were 3 for £10. I SPECIFICALLY chose them because they were marketed as FRAGRANT.
I am an experienced gardener and planted them all appropriately.
Only 3 grew well the others died. My main disappointment is that ALL surviving roses are NOT FRAGRANT at all‼️
These roses are from a company called De-Ree UL Ltd.
I want B& M to know they are marketing bluff.
10 June 2026
Unprompted review
Reply from B&M Stores
Good Afternoon,
Thank you for your feedback.
Please contact our Customer Services team on 0330 838 9000 or email customerservices@bmstores.co.uk and we can try to assist you further.
Kind regards
B&M Customer Service
Spoke to a lady called Jane (customer…
Spoke to a lady called Jane (customer services) she was very helpful
After worrying..!! she sorted everything out
Many thanks 👍
9 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Portmadoc store a nightmare .Labelling…
Portmadoc store a nightmare .Labelling and pricing incorrect on a lot of items.Whilst B and M is very welcome in Portmadoc ,shopping there can be frustrating, as having to get things price checked .This is a regular problem Staff dont look very happy in their work
9 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback.
Please contact our Customer Services team on 0330 838 9000 or email customerservices@bmstores.co.uk and we can try to assist you further.
Kind regards
B&M Customer Service
Excellent customer care service!
Excellent customer care service!! Needed a copy receipt to obtain a refund on a faulty product. Phoned up customer care & less than 3 mins later I had an email from them with a copy of the receipt. Went to the shop & was refunded without any problems.
9 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Lisa was great
Lisa was of great assistance and very polite and professional. Thank you for yiu quick assistance
9 June 2026
Unprompted review
Reply from B&M Stores
Good Morning,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Reply from B&M Stores
Good Morning
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Lemon Cake
I called Customer service about an issue I had with an item I bought at Livingstone B & M store . Tried to phone store couldn’t through so decided to call customer services with the issue . I got through to Lisa who was extremely helpful and she waited while I got the information she required . I was so grateful as I am a total technophobe . Lisa dealt with my issue in a professional manner . Many thanks for all your help !
8 June 2026
Unprompted review
Reply from B&M Stores
Good Afternoon,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Great customer service
I had an issue with a refund and Sienna at customer services was incredibly helpful seeking a positive resolution.
Whenever in store, I always find the staff friendly and helpful.
5 June 2026
Unprompted review
Reply from B&M Stores
Good Afternoon,
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Mold branch
Mold branch - be very proud of Joan. What a treasure. Went above and beyond to help me find two products that I had searched for and couldn’t find. Happy in her work, great to see.
7 June 2026
Unprompted review
Reply from B&M Stores
Good Morning
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
Reply from B&M Stores
Good Morning
Thank you for your feedback and kind words.
At B&M we take the utmost pride in our customer service and our products and comments such as this are much appreciated.
Kind Regards
B&M Customer Services
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