B&M Stores Reviews 

I bought a soundbar and threw the instructions away with the Box…rookie error I know! Contacted B&M Monday afternoon and had new user manual by the next day. Very impressed! Now if they’d tell me where I’ve put the remote control, I’d be even happier…

Prompt reply to my enquiry. Clear instructions to me about furnishing further information to help answer my enquiry
.A prompt courteous helpful telephone call from Isabelle in Personnel.When transferred to the Willerby store this professional friendly manner was repeated. Excellent customer service which is much appreciated Thanks to all concerned.

The lady Jane i spoke to on the phone was really helpful and polite and helped me to resolve my issue.thank you so much

Thank you Lisa for sorting out thr problem we had with the paint

The lady in the Ellesmere Port branch that helped me today was a credit to the company . Chloe was super friendly and even though they didn't have what I wanted Chloe couldn't have helped more.Het customer service was exceptional.

Bought picture frames and had to return to CLYDEBANK STORE , as they were wrong colour .. I didn’t want my money back but they refused to exchange them because they never gave me a receipt.. STOP asking if customers want a receipt in future , just give them one … you think you are helping by not taking one.

I called B&M customer service because i lost my receipt. I spoke to lisa and she was really polite and very helpful and they emailed my receipt to my email within 2 minutes.

Great experience with B&M on resolving my issue with Johnstones paints. Although the product was not b&m's own - just selling on behalf of another brand. They still gave me the best possible outcome and I will be forever grateful of that.

I visited the B&M Stamford branch over the weekend, and I honestly think I experienced a retail miracle. I was served by a staff member named K####, who provided a level of genuine, high-quality customer service that I have never previously experienced at any B&M branch. K### is a perfect example of what a great employee should be polite, attentive, and incredibly helpful.

I was so impressed that on my way home, I immediately emailed B&M Customer Services with a copy of my receipt, specifically asking that the store manager be made aware of K####’s fantastic work.

This is where it gets comical.

Clearly, B&M Customer Services aren't used to receiving compliments. Within minutes, I received a template reply apologising for the POOR customer service I had experienced. I had to reply asking if anyone had actually read my email.

Determined to make sure K#### got the recognition they deserved, I actually went back to the store and spoke directly to the store manager myself.

The Update:
Customer Services have since emailed me back to apologise for the blunder, and I’ve been assured my compliments have finally been officially passed on.

Summary:
Top marks to the Stamford store manager and especially to K### you are a credit to the company. As for the head office customer service team... maybe tweak your auto-reply settings? Not everyone is writing in to complain.

Accused of stealing and shoplifting, randomly decided to conduct an unlawful search of my bag. Kept me waiting for an hour and when realised they were wrong they wasted my time and let me go. Horrible experience, no one was willing to co operate, the security guard was laughing in my face, as a student shocked and caused distress in me, will be looking to take further action.

THE only part that was 5 star was the company customer service department, Jane was most helpful. Despite solving the problem the Burgess hill shop were clueless and impolite, and in need of training in both customer service skills and company procedures.

This is a review of HQ customer services.

Krista was absolutely amazing. Delt with my issue promptly and with kindness an understanding. I wouldnt hesitate to use B&M customer service online chat again. And would recommend.
Many thanks

Avoid, avoid, avoid!!! I visited the B&M Kempshott store in Basingstoke about four weeks ago, where I saw an ottoman advertised with a built-in coffee table and storage. After saving up, I returned two weeks later to buy it. Once assembled, my drink fell off due to the unstable design, damaging my £500 rug. Despite being marketed as a coffee table, it was completely unfit for that purpose. When I raised the issue with the general manager, Lucky, he was dismissive and condescending, ignoring my references to the Trade Descriptions Act. After contacting head office, they admitted the error and promised updated labels, but refused any fair compensation—just a £10 goodwill gesture. Even now, weeks later, it’s still being sold with the same false description. I strongly urge everyone to avoid B&M Kempshott in Basingstoke—there are far better options out there.

Update There reply is short and yes we had contact but unsatisfactory..
And I don’t believe the manager will get any re training or change his whole attitude towards customers..

Purchased caramel penguin biscuits on 14 June and saw the best before date was 30 May 2026 when I got home.Returned to store and told they were fine to eat still,that is not the point.They should not be on the shelf on a 90p promotion from £1 when out of date.Nowhere did it state out of date and they were in the general biscuit display not on and out of date display.Emailed customer service and told to return with receipt,I have already done that and been refused a refund that was aim of my email.Told via email best before is only a guideline and product may be deteriorating but still fit to eat.So check dates on products in b and m.Am I to risk being made ill as after all they are only 15 days out of best before date?I would prefer my money back please

Great experience with customer service

Very helpful call staff, I had lost my receipt, called up gave a few details and was emailed to me while I was on the call.
Lovely girl ( sorry forgot your name)
Great service

I have been attempting to return a faulty item and lost my reciept the operator Isobelle was marvelous.
She was patient reassuring and found my reciept.
She advised how to return my item and what my entitlent was. Refund or exchange lovely young lady

I went to home bargains and bought hair dye then I went into b&m so my friend could bye plastic cups then when we left I got chased out and a small dark haired that had glasses employee who’s name I didn’t catch chases me out that store saying are you going to pay for that hair dye and I said I bought it in home bargains and he said they don’t sell that brand in home bargain and I said yes they do and showed him the bank statement of my bying that hair dye and he said I will check the cameras you know and I said ok they don’t sell this brand of hair dye in your store and this interaction left me feeling uncomfortable and unsafe as I’m a 13 year old girl who was alone only with my friend so she could get plastic cups and I got harassed out side .

The manager at the N11 store was extremely helpful (Sun 14/6/26) unlike the previous manager together with cashier I saw during the week 10/6. No need to give customers with faulty stuff a hard time to return or get a refund. I had to visit the shop twice and it was really unnecessary. Staff training is NEEDED badly.

Nonstick pan peeled of two days later