BlueWhaleSpa Reviews 

From looking to purchasing to delivery to installation to 1 year service, BlueWhaleSpa has been fantastic. Their recommendations were spot on. Patience in the showroom for first time buyers was really appreciated and helpful. The buying process made simple with aftercare and guided emails explaining everything you need to know. Delivery was flawless and we have been enjoying the hot tub ever since. One of the pumps was making an unusual noise within the first couple of weeks. They came round and sorted it without any issue. Looking forward to years of enjoyment.

Made the right choice in choosing BlueWhale, from the first call to delivery.. it was effortless. We love the Albany 2, perfect size for us and cheaper to run and look after than the previous inflatable spa. Would highly recommend this company.

Great communication and product.

A big thanks to this company from the very start I had efficient service, from purchasing the product to receiving it. Nothing was too much hassle when dropping the hot tub off and setting it up. 100% recommend this company, kind regards Shane woollas

BlueWhaleSpa have been a pleasure to deal with. I've been dealing with Andrew Brunton specifically. I had short listed 2 hot tubs and Andrew helped me decide which of the two I wanted. His knowledge and advice was great. There was no 'hard sell', which was a breath of fresh air. I felt in control of my decision. Andrew was super flexible with arrangements regarding when I wanted to go ahead with the order and delivery. He answered my questions when I wasn't sure about something and made the whole purchase experience a positive one. Hot Tub delivery is now set up for this week. Looking forward to getting it and getting in!! Would highly recommend doing business with these guys.

Update 19/10/25 - my Carmel Bay hot tub was delivered a week ago. Jon and Craig delivered and installed it for us. They were lovely guys! Did a beautiful job, confirmed with me how I wanted it situated and gave great advice to position it to the best advantage. They cleared all the packaging and took it away. Super genuine guys and we even had a round of hugs before they left. The tub itself is amazing...everything I dreamed of and I feel very reassured by the enhanced insulation, which I saw when they were installing. Let the good times roll!!

Excellent service from the BlueWhale team. Special thanks to Andrew Brunton who always responded to my queries, nothing was too much trouble for him. Delivery and installation guys were great too..... oh and our hot tub is also amazing!

Nick and Andy were very helfpfull and professional. Helped me work through the opitions before deciding on Princeton 111.

Delivery/fitting guys also did a great job and even stayed on a bit later to help with electrcian.

Hot tub looks great. Would definitely recommend .

Had my Hottub delivered today by Zen and Hubert they was absolutely fantastic,they had to go through the neighbours house with the hottub a bit of a route but they done it without any problems they also explained everything to me that l needed to know on the hottub.
I like to thank all the team from Bluewhale spa for the fantastic service.
Would I buy from Bluewhale spa
again yes I would

Absolute pleasure dealing with the whole team at blue whale spa, start to finish very helpful informative and reassuring,. would highly recommend to family and friends,. thanks again for the hot tub

Great service
Delivery was on time and they accommodated when we wanted the delivery and time
Andrew Brunton was our contact and very helpful throughout the process
Would not hesitate to recommend

Andrew Brunton was fantastic to deal with, I was a new in the hot tub game and with so much to choose from he made sure I was getting everything I needed from the tub. He also provided me with some complimentary chemicals etc which was a great gesture.

The install team were absolutely fantastic, couldn't be any more helpful. They listened to my questions and at no point was anything too much trouble, great guys.

I would fully recommend Blue whale spa from a buyers point of view and hoping their aftersales is there to match!

I have had my hot tub a year now really pleased with it. Great product.

From start to finish Andrew Brunton was very helpful and informative, from helping to chose our hot tub to arranging delivery at the right time for our project. Both the delivery guys Trymore and Edmore got the hot tub installed and talkme through everything in great detail. I would highly recommend Blue Whale Spa for both products and customer service.

Just had our hot tub delivered.
Excellent installation by John and Sorin. Very professional. They gave us a run through of how to set it up after installation. Would definitely recommend Blue Whale Spa.

We have just purchased a hot tub through Andrew Brunton in sales. He was very helpful and not at all pushy and arranged the right product at the right price. Pre-delivery communication was informative, and everyone is very friendly and helpful. The tub was delivered and installed by a couple of great guys, Duane and James. They arrived on time and worked swiftly and skilfully to get the best set up and were very conscientious throughout. I had a couple of queries after installation, and they were dealt with courteously and immediately. I believe they are a very customer focused team.

We bought our Fontana hot tub 7 years ago. We paid in installments to make it more affordable. We still use it regularly as it is so relaxing after a busy day. The quality is fabulous....with colour changing lights, fountains, amazing jets and speakers to listen to you favourite tunes. The tub easily fits 6 people and even has drink holders. The service from the team has been remarkable. If you have any questions or concerns, they will be at the other end of the phone to help you! A special thankyou to James for his amazing service. 😊👏👏👏

Absolutely fantastic…
From the initial conversation with Fiona, I knew this was the company for me…
I had no idea what I wanted but it was clear Fiona did…
Installation guys were great, very efficient and VERY tidy…
Overall I would highly recommend BWS for your hot tub bliss…

Visited the showroom in Nottingham in late July, the team there were brilliant, just simple good advice and no pushy sales tactics at all (I hate people trying to “sell to me”). We weren’t sure what we wanted and went away with clear info. We decided a couple of days later and placed the order over the phone.
The hot tub was delivered and installed a couple of days ago, (around 5 weeks after order) really helpful chaps doing the delivery install and plenty of info provided before hand on what was required. One of the installation guys even gave us a full rundown of what we needed to do (and what not to do).
We had it setup and ready to use and were in it the following day, it’s awesome.
We thoroughly recommend the team at Blue Whale, especially Andrew Brunton, he is super helpful.
We just need to get our heads around the daily chemical testing which with all the info seems fairly simple.
100% recommend these guys if you want a spa without pressure sales tactics. 👍🏻👍🏻👍🏻

We have bought a 6 person hot tub from Andrew Brunton last month. We viewed some in their showroom and they delivered it 2 weeks later.

This has exceeded my expectations due to aftersales care including the delivery agents taking the time to go through everything and giving tips on usage.

We also have an encyclopaedia of your tube videos sent from Andrew which help for a beginners like us to maintain and treat the water with confidence.

Would recommend

We got our Hot Tub back in March/April 2025. Delivered and installed by two cracking lads who went on to describe how everything works, and how to look after it. Maintains temperature really well. We did speak to the office later on to get details on how to change one of the pump settings, which they described perfectly. We started off at first using Bromide, but later changed to chlorine base as the balance was a bit tricky to maintain. There is someone in the hot tub most nights/days and it works perfectly and is not costing the earth to run. Thoroughly happy with both product and service