bluewavekayaks.com Reviews 69

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 1 out of 5 stars

Terrible for existing customers, We need a new bag for the kayak. It is a very large bag which no one else makes. It is listed as out of stock on the web site and has been for at least a year. They su... See more

Rated 5 out of 5 stars

A Kayak is large and logistics are hard, my motorised fishing kayak was very large and Bluewave managed to deliver quickly and efficiently. There was some minor snagging where a couple of bits had br... See more

Company replied

Rated 5 out of 5 stars

Delivered when promised. Although we had tried our best to get as much information on the Kayak as possible, watched the You Tube reviews etc, we were more than pleased with the Kayak when it arrived,... See more

Company replied

Rated 5 out of 5 stars

Bought a blue wave dart sit on top at the end of November in the sales - it was delivered well packed with the included accessories three days later. I was constantly updated by email and message and... See more

Company replied

Company details

  1. Canoe and Kayak Store

Written by the company

Bluewave Kayaks are a fantastic way to get out on the water. We have an ever increasing range to suit all needs including single seater kayaks, double kayaks, fishing kayaks, inflatable kayaks, canoes and even a new range of SUPs (stand up paddle boards) They are stable, fast and comfortable with many features which make them a pleasure to use. Although some of our kayaks have been designed with fishing in mind, they are all fantastic all round recreational kayaks. They ideal for use on rivers, lakes, estuaries and the sea.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

69 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great kayaks very helpful company

Great kayaks very helpful company, when asked for help they get back to you quickly.

2 September 2024
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Reply from bluewavekayaks.com

Thank you for taking the time to leave your review. We try our upmost to be as helpful as possible to our customers and appreciate your kind feedback.

Rated 5 out of 5 stars

Bought my first kayak from blue wave…

Bought my first kayak from blue wave last week and couldn’t be happier! It arrived sooner than expected and exactly as pictured. Would recommend

9 September 2024
Unprompted review
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Reply from bluewavekayaks.com

Thank you for your review. We are so pleased you enjoy your Bluewave kayak as much as we do.

Rated 5 out of 5 stars

Great service

Great service. Kayaks arrived when they were supposed to and have been thoroughly enjoyed by the family.

28 August 2024
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Reply from bluewavekayaks.com

Hi Liz,

Thank you so much for your kind review. We are so pleased you are happy with your Bluewave kayak purchase and our service. Please do not hesitate to contact our team should you require any additional assistance.

Rated 5 out of 5 stars

Well made and well finished kayak for the price

I was impressed at how quickly my Kayak was delivered all the way from Devon. Kayak arrived within a week and quite early in the morning. Packaging was not excessive, just a very large, useful polythene bag. This kayak is just about the right weight to lift onto the car. Out to the river Nene this coming weekend.

19 August 2024
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Reply from bluewavekayaks.com

Good afternoon,

Thank you so much for your recent order with us and for your lovely review. We are truly so pleased you love our kayaks as much as we do! Have a wonderful day.

Rated 5 out of 5 stars

I absolutely love this Kayak (the…

I absolutely love this Kayak (the Dart). It’s an absolute dream in the water and tracks well. Super stable. I can easily lift it at 19kg and use a roller to get it on and off my car. I think it is great value for money and the delivery was great. Very happy with my purchase.

12 August 2024
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Reply from bluewavekayaks.com

Thank you so much for your order and review. We are so pleased to hear you are happy with your new kayak!

Have a lovely day.

Rated 5 out of 5 stars

Initially more than I wanted to pay for…

Initially more than I wanted to pay for a seat, but the quality is there for the price, and much more comfortable than the standard seat, a worthy upgrade for anyone who spend time on the water.

5 August 2024
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Reply from bluewavekayaks.com

Thank you so much for your order and for your kind review.

Rated 5 out of 5 stars

Very Professional

Prompt delivery, great product and minor omission resoled immediately without a drama. Well done...

24 July 2024
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Reply from bluewavekayaks.com

We are so pleased we could help. Thank you for your review.

Rated 4 out of 5 stars

The website was easy to navigate and i…

The website was easy to navigate and i was pleased with the help i received with an enquiry i had. The delivery process took a while longer than i was expecting and was about to contact them to enquire further, when i got a message regarding it's delivery from the delivery company. It's for this reason i haven't marked my experience as a five.

10 June 2024
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Reply from bluewavekayaks.com

Thank you so much for your review Aaron. We are sorry the couriers couldn't make it a 5 star experience on this occasion. Please do not hesitate to contact our team should you require any further assistance.

Rated 5 out of 5 stars

I've bought 4 kayaks from Bluewave on…

I've bought 4 kayaks from Bluewave on different occasions. Bluewave are very professional and offer excellent after sales service. I've had a couple of small issues that they have sorted with no fuss. So you can buy with confidence.

3 July 2024
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Reply from bluewavekayaks.com

Wow! Thank you for your orders Jake and for your wonderful review. We are so happy to hear you love our kayaks as much as we do! Have a great day.

Rated 5 out of 5 stars

Great product

Great product, good service.

4 July 2024
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Reply from bluewavekayaks.com

Thank you for taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Ordered my kayak

Ordered my kayak, delivered on specified date. Good sturdy product

3 July 2024
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Reply from bluewavekayaks.com

Thank you for your order and for your lovely review.

Rated 5 out of 5 stars

Great products

Great products, fantastic customer service!

21 June 2024
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Reply from bluewavekayaks.com

Thank you Julian, we are so pleased you were happy with our service.

Rated 5 out of 5 stars

Ted's kayak

Received kayak in perfect condition had slight problem with delivery being late bluewave resolved this quite quickly couldn't have been more helpfull would recommend to anyone thinking of purchasing one 👍

21 June 2024
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Reply from bluewavekayaks.com

Hi Eddie,

We are so pleased we could step in and resolve any delivery issues. Thank you so much for your kind review.

Have a lovely day.

Rated 5 out of 5 stars

Couldent be more pleased with the kayak or the service

Delivered when promised. Although we had tried our best to get as much information on the Kayak as possible, watched the You Tube reviews etc, we were more than pleased with the Kayak when it arrived, if fact it superceeded our expectations. First day out last week as absoloute beginners ( both 68), a great day. Looking forward to lots more practice this summer,. P.S. Didn't fall in. Much more to learn though. Great purchase!

11 June 2024
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Reply from bluewavekayaks.com

Hi Richard,

We are thrilled to hear our Bluewave kayaks exceeded your expectations! We hope you love your kayak as much as we do!

Thank you for your review and have a great day!

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