Bluestone Mortgages Reviews 

2,090
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and underwriters for being exceptionally helpful, friendly, and truly taking the time to understand unique personal circumstances rather than just looking at credit scores. People love that communication is prompt and transparent, making the overall application journey feel smooth, efficient, and surprisingly stress-free. However, some customers also noted issues with unexpected delays, disorganized communication, and being repeatedly asked for the same documentation. A small group of reviewers experienced a frustratingly slow process, leading to significant stress and long waiting periods during their mortgage applications.

What people talk about most

Service

People report positive experiences with service, frequently highlighting the efficient, professional, and... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers received the best support... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally... See more

Response time

Customers consistently note positive experiences with response time, highlighting that inquiries are answered... See more

User experience

Consumers find user experience to be extremely positive, highlighting a smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luke from Bluestone has been absolutely outstanding. He recently took on a case which had been badly handled by another lender and he bent over backwards to help us get the mortgage offer and the... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Bluestone Mortgages for issuing today’s Right to Buy mortgage offer. A special mention goes to Daniel, the underwriter, who handled the case with great efficiency. He revie... See more

Company replied

Rated 5 out of 5 stars

Great experience. They were very quick. We provided everything they asked for the same day they asked for it, and we received our mortgage offer about two week after it was submitted. Being self-emplo... See more

Company replied

Rated 5 out of 5 stars

My first bluestone application as a broker App to offer in 7 days. Client over the moon. Underwriter who picked up phone to chat over and also called back when I had a question. Excellent service.... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

Bluestone Mortgages was founded in 2015 and specialises in residential mortgage origination, portfolio servicing and cloud-based technology development in the financial services sector. Working with an extensive network of brokers, Bluestone Mortgages focuses on supporting customers who don’t fit the traditional profile of high street banks.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,090)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience as a broker with bluestone

Bluestone have been super helpful and given updates on cases as soon as ive needed as an advisor.

When i compare to other firms and their response times Bluestone are up there

12 November 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Farzin,

Thank you for giving us a 5* review! We appreciate your feedback and are so pleased you've been impressed with the service you've received. We look forward to working with you again soon.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

home

Excellent product helping us to get our dream home

11 November 2025
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Reply from Bluestone Mortgages

Hi Ronnie, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Blusetones offered us a great deal at a…

Blusetones offered us a great deal at a time when we were in struggle with finding a mortgage with other lenders, we are very happy they worked with us accordingly and provided a comfortable repayment option as we requested.

9 November 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review Rezvana! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

I found the whole experience efficient…

I found the whole experience efficient and straightforward. We are so grateful to be able be given the chance for a mortgage. Thank you so much. Great communication and quick decision. Thanks again

11 November 2025
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Reply from Bluestone Mortgages

Hi Bobby, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Fantastic service

efficient!

7 November 2025
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Reply from Bluestone Mortgages

Hi Salima, thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Wow just wow would recommend bluestone…

Wow just wow would recommend bluestone to anyone they are helpful and friendly and you can ask them anything and the communication is unreal am very happy with the service I have received

9 November 2025
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Reply from Bluestone Mortgages

Hi Claire, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

I am really excited to get the mortgage…


I am really excited to get the mortgage with Bluestone and the service wise is very, very good

19 September 2025
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Reply from Bluestone Mortgages

Hi Mr Khalid,

Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

The proces took sometime for the…

The process took sometime during the review before approval. I was happy happy that it was finally approved. I will recommend the company for any mortgage arrangements

8 November 2025
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Reply from Bluestone Mortgages

Hi Iddrisu,

Thank you for giving us a 5* review! We appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.

Kind regards, Bluestone Mortgages

Rated 5 out of 5 stars

Bluestone is amazing

Bluestone is amazing, gave me a chance at being a homeowner. They work very hard and are good at their jobs. They treat you like a human who sometimes makes mistakes. :)

8 November 2025
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Reply from Bluestone Mortgages

Hi Natalie, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Life changing for me got equity out of…

Life changing for me got equity out of my house and new mortgage is half

9 November 2025
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Reply from Bluestone Mortgages

Hi John, thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

A lot more detailed than I imagined…

A lot more detailed than I imagined having never done this before but you helped us through it all thank you

8 November 2025
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Reply from Bluestone Mortgages

Hi Karen, thank you for your fantastic 5* review! We greatly appreciate your trust and recognition of our commitment to exceptional service.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Smooth service and no time wasting

Smooth service and no time wasting

9 November 2025
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Reply from Bluestone Mortgages

Hi Abdelghani, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Quick and easy

Quick and easy, asked for documents, sent them to them and they responded quickly

9 November 2025
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Reply from Bluestone Mortgages

Hi Mr Bearid, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Great experience

Very easy to contact. Everything was arranged within a few weeks. Everything was explained to me in detail and I am really happy with my mortgage.

23 August 2025
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Reply from Bluestone Mortgages

Hi Nikki, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Class

Very helpful and very happy with the full process

26 July 2025
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Reply from Bluestone Mortgages

Hi Shaun, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Bluestone did not judge on the little…

Bluestone did not judge on the little things.
Good communication
Efficient
And timely

7 November 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Very thorough

The documents were sorted very quick

4 November 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

I’ve had an extremely smooth and…

I’ve had an extremely smooth and stellar experience for my mortgage application. Would recommend to anyone and everyone.

3 November 2025
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Reply from Bluestone Mortgages

Hi Aysha, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best. Kind regards, Bluestone Mortgages

Rated 5 out of 5 stars

I had my valuation on the 13/10/25 and…

I had my valuation on the 13/10/25 and my mortgage application was approved on the 31/10/25 I’m so glad with Blue Stone timeframe

4 November 2025
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Reply from Bluestone Mortgages

Hi Moyo, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Amazing experience with bluestone

Amazing experience with bluestone! Told us exactly what we needed to send and did things quickly

31 October 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

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