Blondies Kitchen Reviews 

179
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

the make your own cookie dough pot becomes overwhelmingly sweet and tastes almost entirely of sugar after a couple of bites and every bite is just crunching like sugar in my mouth. It’s also advert... See more

Rated 5 out of 5 stars

Blondies never disappoints. Everything arrived right on time for Valentine’s Day and was fresh, indulgent and beautifully presented. The Cookie Dough Truffles are unreal!!! and the Strawberry Dates... See more

Company replied

Rated 5 out of 5 stars

Ordering a cookie to be delivered in a heatwave isn’t great but the Blondies Team contacted me to get if I could delay my order to coincide with slightly cooler temperatures. I agreed, and it was comp... See more

Company replied

Rated 5 out of 5 stars

I took part in a cake and sip event in April in total their was 9 of us booked in I went on my own and was warmly welcomed the whole experience was amazing couldn’t ask for a better night out and on t... See more

Company details

  1. Bakery
  2. Cake Shop
  3. Cookie Shop

Written by the company

THE UK'S FIRST & ONLY MILK AND COOKIE BAR. Freshly baked cookies, cookie dough, cookie cups cakes available for next day delivery online and at our flagship stores. All of our cookies are hand rolled, finished and baked fresh daily. Unlike other large chains, we are a small batch bakery using quality ingredients including pure butter, unrefined sugar, Cotswold flour and free range eggs. We individually roll each cookie dough ball and weigh every chocolate chip (amongst other toppings) into our cookies for perfect eating every time. Our flavours change seasonally and we love coming up with new cookie twists.


Contact info

3.9

Great

TrustScore 4 out of 5

179 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(179)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent cookies I bought them for the…

Excellent cookies I bought them for the grandchildren but the adults found them and half are gone! That shows how good they are.
The service is great they were delivered on the day promised.

22 December 2024
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you for taking the time to leave a review, we hope you enjoy your cookies and can't wait to bake for you again soon!

Rated 5 out of 5 stars

I've been waiting all year to order…

I've been waiting all year to order these for my xmas day birthday (and to share in the office), I've had the wrapper from months ago in my desk drawer to remind me and this week, I dished out (sections) of 12 coco berry cookies. Honestly, best treat ever! Worst part, not keeping enough back for myself.

18 December 2024
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you for taking the time to leave a review, we hope you enjoy your cookies and can't wait to bake for you again soon!

Rated 5 out of 5 stars

Great mince pie cookies as always

We ordered these last year and all our friends went mad over them . So we had to order them again by popular demand
Easy to order on their website and delivery for the date I asked for was no problem
Many thanks to you all

17 December 2024
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you for taking the time to leave a review, we hope you enjoy your cookies and can't wait to bake for you again soon!

Rated 5 out of 5 stars

Scrumptious cookies! 🍪

Nicest cookies going! The taste was delicious, texture could not fault, the delivery was right on time. Great tip on the site about warming them slightly! Thoroughly enjoyed them will be back for more 😋

13 December 2024
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you for taking the time to leave a review, we hope you enjoy your cookies and can't wait to bake for you again soon!

Rated 1 out of 5 stars

If I could I would give it no stars

If I could I would give it no stars. I'm not one for leaving bad reviews, I was super disappointed with this company and not surprised with such terrible reviews. Absolutely disgusting customer service.
Before the order was delivered, I notified the company that the delivery would be too late for my partner to collect. I requested a re-shipping label to a different address—a simple solution that DPD advised me to do. I offered to cover the cost, they refused to help and made no effort to resolve the issue. For the amount of the order and the way they persevered to handle this situation was unacceptable! Now the cookies will be sitting at my work desk until the New Year. Avoid them-they don't care about their customers.

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling customer service

Absolutely appalling customer service. Before my order was even delivered, I informed the company that the delivery would be too late for me to collect. I requested a re-shipping label to a different address—a simple solution that DPD confirmed they could handle if requested by the sender.

Despite my proactive communication and willingness to cover costs, the company categorically refused to help. They made no effort to provide any support, not even a goodwill gesture like a voucher. Their complete lack of care for their customers is unacceptable.

Avoid this company—they'll abandon you when you need help the most!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand! They are the best mince pies I have ever had! Myself and my wife pre order these mince pies every year and freeze them so we have them all through the festive season! We even took them with us back to Barcelona when we live there for a year.

Thank you for your epic mince pies!

25 November 2024
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you for taking the time to leave a review, we hope you enjoy your cookies and can't wait to bake for you again soon!

Rated 1 out of 5 stars

Hugely overpriced products masked by…

Hugely overpriced products masked by fancy packaging and marketing. The usual magazine reader buyers get sucked in by their spiel of commonly available products in supermarkets.
AVOID - Go to Lidl's for products a tenth of their stupid prices.
AVOID !!!

21 November 2024
Unprompted review
Rated 1 out of 5 stars

Cookies NOT delivered

We ordered two Birthday Cookies with delivery last Friday 8th November, for our grandson's 14th birthday the next day, but DPD have failed to deliver them. The earliest they will deliver, if at all, will be Monday by which time they won't be fresh. NO-ONE wants stale birthday cookies at least two days late!
We contacted Blondies Kitchen on Friday lunchtime, but they said they closed at 4:30pm and would look into this on Monday. Absolute disgrace.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely unreal

Absolutely unreal! Best cookie we’ve had in ages and my little boy absolutely loved it for his birthday instead of a cake! We loved it so much we went to the cookie dough bar days after which was also just amazing!

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, ticked all the boxes - arrived perfectly on time, extremely well packaged, tasted delicious. A massive hit for my daughter’s birthday.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Wonderful vegan personalised cookie and prompt delivery. Product arrived extremely fresh. Love the retail experience but the online service was super efficient and I’d definitely order again

28 July 2024
Unprompted review
Rated 1 out of 5 stars

Extremely bad customer service

I knew I’d be out when they were going to be delivered but DPD gave me the notion to ‘leave with any neighbour’ so all seemed well. However, instead the delivery person left it on my front doorstep on a busy through road and they got stolen. Blondie’s Kitchen said they can’t do anything about it and that it was my responsibility for being home. I contacted DPD myself and they told me that Blondie’s Kitchen need to place a claim. Incredibly poor customer service - never experienced anything like it to be honest. A sure way to lose customers fast. I recommended them to a friend and she ordered a Father’s Day cookie too but I certainly shan’t be recommending to anyone in future. I’ll be continuing to peruse this as I warrant my money back!

15 June 2024
Unprompted review
Rated 1 out of 5 stars

Didn't received the order

It might look for some of you my rate is very low. Unfortunately, my order nevers reach to me and since the 12th of June I constantly emails Blondies Kitchen to inform that my son hasn't received his birthday cookie .
I haven't received any feedback from them but today an email appeared into my inbox "regarding how was the cookie " which really make me feeling frustrated.

12 June 2024
Unprompted review

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