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Welcome to Sugarandsyrup.com. Discover our selection of premium coffee syrups, baking sugars, golden syrups and delicious snacks from our brands Tate & Lyle Sugars, Lyle's Golden Syrup and Whitworths Sugar. Delivered to your door.
United States
4.0
12 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Very reliable, quick delivery and usually has everything in stock that I need.
Reply from Sugarandsyrup
Thank you so much for your fantastic review! We're thrilled to hear that you find us reliable and appreciate our quick delivery and well-stocked inventory. Your support means the world to us, and we look forward to continuing to meet your needs. Cheers!
Williams service what I ordered is what I got easy and quick
Reply from Sugarandsyrup
Thank you for your fantastic review! We're thrilled to hear that your order was exactly what you wanted—quick and easy! We truly appreciate your support and look forward to serving you again. 😊
Reply from Sugarandsyrup
Thank you for your wonderful feedback! We're delighted to hear you were impressed with our superfast delivery and great products. Your satisfaction means the world to us—thank you for choosing us! 😊
Free shipping over £20 and very quick delivery,
Purchased sugar for my home baking and cake decorating buisness
Reply from Sugarandsyrup
Thank you so much for your 5-star review! We're thrilled to hear you enjoyed our free shipping and quick delivery. It’s wonderful to know we could support your home baking and cake decorating business. Happy baking, and we look forward to serving you again soon! 🍰✨
Awesome idea to sell the empty tins! Great service too, recommended.
Reply from Sugarandsyrup
Thank you so much for your kind words and recommendation! We're thrilled you love the idea of selling the empty tins and had a great experience with our service. Your support means the world to us!
Packaged arrived damaged, still waiting to hear back on how to resolve this. Only way to contact is an not monitored email address
Reply from Sugarandsyrup
We’re truly sorry to hear about your damaged package. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience caused. Our team is here to help, and is resolving this for you as they are organising a replacement for the 2 damaged bags. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Item as ordered.
Delivery very poor.
Item was left on main road
Which is 600 yards from house!
There was a box for parcels but driver just “ dumped” the parcel.
Luckily it wasn’t raining.
Disappointed ☹️
Reply from Sugarandsyrup
We’re glad to hear the item met your expectations, but we’re truly sorry about the inconvenience caused by the delivery experience. We understand how frustrating and disappointing this must have been, especially when there was a designated box for parcels. We’ll be addressing this with our delivery team to ensure it doesn’t happen again.
Your company despatched the goods very quickly but after 2 promised delivery dates finally arrived at 3rd attempt over a week later
Reply from Sugarandsyrup
Thank you for your feedback. We’re pleased to hear you appreciated our quick dispatch, but we’re very sorry for the delays in delivery. Unfortunately, during the busy Black Friday and Cyber Monday period, some deliveries experienced unexpected delays. If there’s anything we can do to assist further, please don’t hesitate to contact us
I had a delivery of 20 sugars but 3 were burst. I have tried to call customer services but can never get through.
Reply from Sugarandsyrup
Thank you for bringing this to our attention, and we’re sorry to hear about the damaged items in your delivery. We also apologise for the difficulty you’ve had reaching us by phone.
You can get in touch with us via email at orders@sugarandsyrup.com or through the contact form on our website, and our team will be happy to assist you in resolving this issue promptly.
Thank you for your patience, and we look forward to putting this right for you.
Excellent products, fast dispatch and next day delivery without any cost.
Absolute 100% recommended
Reply from Sugarandsyrup
Thank you for your fantastic feedback! We're so happy to hear that you loved our products and enjoyed the fast, free next-day delivery. Your recommendation means the world to us, and we're thrilled to have earned your 100% approval!
We found your web site on the internet, as we have been having great difficulty in purchasing the Coffee syrup from any of our local retainlers within 25 miles of our home address. We have been using this product for several years but had almost given up when we found you. We will be using you direct in the future.
Reply from Sugarandsyrup
Thank you so much for your kind words and for sharing your experience! We're thrilled that you found us and that we could help you get your favourite coffee syrup.
Brilliant service as always, used them for all my sugar.... And can't fault there service in any way.
Reply from Sugarandsyrup
Thank you for your continued support and for taking the time to share your experience! We're delighted to hear that you've been happy with our service and that we've been your go-to for all your sugar needs. Your kind words mean so much to us, and we’ll keep working hard to ensure you always have a brilliant experience with us. 😊
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